Total 2 front office assistant job vacancies in Singapore

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Take a step to be a part of this great team as a Front Office Duty Manager. You will be fully responsible for managing the guest and customer journey and experience whilst ensuring compliance with all policies and brand standards.

You should be a people person who is courteous, service oriented, efficient and enjoys meeting, serving and leading a diverse team.

Job Highlights

• 5-day work week
• Career growth opportunities
• Dynamic team

Job duties & responsibility

• To provide general management support to all departments, monitoring guest satisfaction & feedback, ensuring guest safety and security
• Supervise and delegate the daily shift activities of the department
• Train and develop team members to provide excellent customer service. Ensuring all systems and operating equipment are in good working order
• Comply with all policies, procedures and standards of the property
• Conduct shift briefings
• Represents Hotel operations in situation management/SITREP reporting and is expected to make critical decisions to ensure best possible guest experience
• Handle all duties as assigned by the FOM/AFOM
• To provide guests with accurate Hotel and Tourism information
• Attend to all room sales and room reservation queries and requests
• Create and update reservation records in accordance with booking confirmation
• Managing daily payment transactions

Job Requirements

• Minimum 2 years of relevant experience
• Knowledge of handling PMS and payment systems
• Excellent communication and interpersonal skills
• Proactive team player
• Customer oriented & positive working attitude
• Strong analytical problem-solving skills
• Able to start work on short notice or immediately

We thank you for your interest. We regret that only shortlisted candidates will be notified.

Job Description

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Job Highlights:

• Career Progression Opportunities
• Dynamic team

As an Account Assistant, your duties and responsibilities will include:

• Perform Accounts Receivable, Credit & Collection functions.
• Process and post all charges and payments accurately.
• Ensure all billings/invoices are sent out timely and accurately.
• Follow up on payments received, outstanding invoices, delayed payments, and other reconciliations.
• Reconcile and balance all payments recorded in collection book.
• Update and reconcile credit card payments, credit card inquiries and chargebacks.
• Perform month end closing activities.
• Ensure all postings, payments and transactions in PMS and POS system are accurate and tally.
• Any other ad-hoc assignments.

Requirements:

• Good knowledge of Microsoft Office Excel; able to work independently with minimum supervision and meet deadlines.
• Meticulous and good attention to details.
• Self-motivated individual with strong analytical and problem-solving skills.
• Possess good interpersonal and communication skills.