If you thrive in customer-centric environments, radiate positivity, and bring vibrant energy to every interaction, this is your opportunity to make a meaningful impact in a dynamic and innovative setting.
The Company …
MIJ Hub is a pioneering private institution and NGO that has been dedicated to transforming the lives of individuals with diverse learning needs for over 13 years. They offer comprehensive educational programs, vocational training, and community integration initiatives aimed at empowering individuals from childhood to adulthood. Their mission is to serve as a one-stop center for the special needs community, providing accessible and impactful services that drive meaningful change.
In addition to their core educational offerings, the organization manages several for-profit ventures that generate sustainable revenue streams. These initiatives help subsidize education costs, ensuring that high-quality learning experiences are available to all. Joining this team means becoming part of a forward-thinking, dynamic organization committed to inclusivity, financial sustainability, and making a lasting difference in the community.
The Opportunity…
Step into a pivotal role as a Sales Specialist, where you’ll be the first hire in the sales function of a growing organization. This is your chance to shape the foundation of a sales strategy while driving growth across multiple brands.
The Role…
As a key contributor, you’ll:
- Drive Sales: Lead initiatives to boost enrollments, secure donations, and promote product sales across multiple brands.
- Engage Customers: Connect with customers via calls, emails, and WhatsApp to understand their needs, close sales, upsell, and retain loyalty.
- Leverage Technology: Use HubSpot CRM to manage customer data, track activities, and maintain accurate records.
- Collaborate Cross-Functionally: Work with marketing and product teams to align efforts, develop sales materials, and enhance customer journeys.
- Deliver Results: Monitor sales performance, optimize strategies, and exceed targets through upselling, cross-selling, and customer feedback.
Additional responsibilities include addressing customer inquiries, coordinating with other departments for smooth operations, and staying informed about industry trends and product knowledge.
& You…
- Has a Customer-Centric Personality: You light up conversations with your vibrant energy, bringing a ray of sunshine to every interaction and leaving customers with a smile.
- Experience: At least 2 years of sales or customer service experience in any industry.
- Tech Savvy: Proficient in Excel and experienced with CRM systems (HubSpot preferred).
- Resourceful and Responsive: You think on your feet, solve problems efficiently, and always keep the customer at the heart of what you do.
- Collaborative Spirit: A team player who works seamlessly across functions to create a positive customer journey.
- Communication Skills: Well-spoken, eloquent, and articulate, with a natural ability to build rapport. Bonus if you can communicate in Bahasa, but this is not required.
Why You Should Be Excited About This Role:
- Make a Difference: Join a trailblazing NGO dedicated to transforming lives and driving meaningful change for individuals with diverse learning needs.
- Thriving Environment: Embrace a vibrant, fast-paced setting where you can optimize cutting-edge marketing initiatives, manage impactful budgets, and forge strategic partnerships.
- Advance Your Career: Leverage your expertise to drive growth and success, all while growing professionally in a forward-thinking and purpose-driven organization.
