Total 3 qa manager job vacancies in Singapore

Responsibilities:

* Coordinating daily management operations

* Delivering superior food and beverage service and maximizing customer satisfaction

* Responding efficiently and accurately to customer complaints

* Organize and supervise shifts

* Appraise staff performance and provide feedback to improve productivity

* Estimate future needs for goods, kitchen utensils and cleaning products

* Able to work night shift

Requirements：

* Proven work experience or similar role

* Proven customer service experience as a manager

* Strong leadership, motivational and people skills

* Acute financial management skills

Responsibilities:

• Consistently recruiting excellent staff.
• Maintaining a smooth onboarding process.
• Training, counseling, and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary, and termination procedures.
• Maintaining employee and workplace privacy.
• Leading a team of junior human resource managers.

Requirements:

• Experience in human resources or related field.
• Ability to build and maintain positive relationships with colleagues.
• Experience in educating and coaching staff.
• Experience in conflict resolution, disciplinary processes, and workplace investigations.
• Experience in following and maintaining workplace privacy.
• Ability to give presentations.
• Knowledge of relevant health and safety laws.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Able to work on weekend and public holiday.

Responsibilities

• Works with Director, Business Development to identify, initiate, and analyze potential partnerships.
• Supports the coordination of all aspects of the development process both internal and external, including prospecting/qualification, pitching, due diligence, contract negotiations.
• Successfully onboards units to the platform to meet individual unit goals.
• Respond pro-actively towards the hotel business requirements
• Research new sales leads and contacts
• Ensure close liaison with key corporate accounts through regular contact, networking and visit
• Take reservations and seek closure on enquiries & sales calls
• Liaise with all departments on clients requirements
• Ensure the team members are looking presentable with clean, ironed uniforms at all times and that team members are wearing name badges at all times
• Ensure company policies and procedures are understood and adhered to by the team members at all times
• Manage team members annual leave days throughout the year effectively and according to the level of hotel business
• Carry out appraisals for Sales & Marketing Department

Skills and qualifications

• Demonstrated ability of strong project management and organizational skills with a service mindset
• Understanding of revenue management and distribution channels.
• To be able to take initiative and make decisions
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Market knowledge
• Communication and negotiation skills
• Time management and planning skills
• Ability to work on weekend, public holiday and night shift
• Ability to work under pressure