Total 4 customer service manager job vacancies in D12 Balestier, Serangoon, Toa Payoh

Roles & Responsibilities
Job Description:
· To perform tasks assigned by the superior, to identify and confirm the ambiguous tasks;
· To understand product demand, product industry, market conditions (according to requirements of the purchase form), to endure the authenticity of the supplier quotation; to have preliminary understanding of business terms (payment terms, quality standards, certificates, and delivery) and to assist the supplier management department on the collection of supplier performance appraisal data;
· To develop procurement channels (reduce the intermediate links, complete the development of new products, new markets and new suppliers);
· To collect the user experience, effect, and feedback of products, and report identified issues to superior;
· To think and reflect on problems and issues faced during market survey based on market conditions and seasonal changes, and to timely feedback to supervisor;
· To collect certificates of products and suppliers, and to ensure the authenticity of the certificates;
· To examine the supplier and provide them with feasible recommendations;
· To be responsible for product sampling;
· To be responsible in the data analysis related to the procurement of products;
· To provide tender product information: purchase form, price inquiry table, and etc.
Job Requirements:
· Candidate must possess at least Bachelor's Degree in any field;
· Candidate with strong sense of responsibility, able to work under pressure, and good team player is preferred;
· Proficiency in Microsoft Office;
· Ability to keep company confidence;
· Willing to travel oversea as business trip will be requested

58 RECRUITMENT PTE. LTD

19C9772

88669366

- Oversee Daily Accounting Operations: Manage daily bookkeeping, account reconciliations, and ensure timely processing of invoices and payments.
- Financial Reporting: Streamline and oversee financial reporting processes, ensuring accuracy and compliance with accounting standards established by the HQ
- Budgeting and Forecasting: Lead budgeting and financial forecasting efforts, providing insights to support strategic business decisions.
- Regulatory Compliance: Ensure adherence to local regulatory requirements and maintain robust internal controls.
- Financial Analysis: Conduct in-depth financial analyses to evaluate business performance and identify opportunities for improvement.
- Cross-Functional Collaboration: Partner with other departments to align financial objectives with broader business goals and enhance financial performance.
Qualifications:

- Extensive experience in finance and accounting leadership roles.
- Strong expertise in financial analysis and strategic planning.
- Proficiency in ERP systems (e.g., SAP, Oracle, OODO).
- Excellent leadership and communication skills.

58 RECRUITMENT PTE. LTD

19C9772

88669633

1. Responsible for the management, classification, sorting, filing and storage of the company's sales contracts and other marketing documents. 2. Responsible for the preparation and preparation of monthly, quarterly and annual statistical statements and reports of various sales indicators, and respond to the leaders' inquiries on sales dynamics at any time. 3. Responsible for collecting, sorting out and summarizing market conditions, prices, new products, substitutes, customers and other information, and put forward analysis reports to provide reference for business personnel and leaders of the department to make decisions.

58 RECRUITMENT PTE LTD.

2 GAMBAS CRESCENT #06-22 SINGAPORE 757044

LICENSE NO:19C9772

TEL:67026282

Roles & Responsibilities：
The Sales and Operations Manager will be accountable to the Director and will liaise with clients, suppliers, and partners. They will play a crucial role in boosting sales, overseeing day-to-day operations, and maintaining top-notch operational standards in our handyman services company. Leading a team of sales representatives and operational staff, they will ensure exceptional service delivery to clients while maximizing revenue and profitability.



Individual to be involved in:

1. Develop an understanding of the company's operational procedures and study the services industry, market trends, and competitor analysis. They will undergo comprehensive training on all services offered, including pricing, unique selling points, and service standards, to efficiently manage and oversee daily operations.

2.Develop advanced sales skills, including negotiation tactics, closing techniques, and upselling/cross-selling strategies. They will explore techniques for generating and nurturing leads through various channels and acquire best practices for maintaining and improving customer relationships.

3.Training on compliance with safety regulations and industry standards. They will understand and monitor operational policies and procedures, learn techniques for identifying and mitigating operational risks to ensure all operations adhere to safety regulations and industry standards, conduct regular safety audits, and implement necessary corrective actions.

4.In-depth training on the company’s operational workflows, including scheduling and project management. They will analyze current workflows to identify bottlenecks and inefficiencies, propose and implement improvements to streamline operations, and assist in managing resource allocation to ensure the efficient use of manpower and materials.

5.Develop advanced techniques for complex tasks, such as advanced plumbing and electrical work, to diagnose and solve intricate issues. Trainee will also effective communication with clients, including managing expectations and handling complaints, as well as managing work orders, including documentation and reporting.



Technical Skills and Competencies
1.Industry Knowledge & Operations Basics
2. Sales Strategy Development
3.Compliance and Safety
4.Operational Processes and Efficiency
5.Specialized Techniques and Customer Service