Total 17 help desk specialist job vacancies in Singapore

Responsibilities include the following:

1. Campaign Development and Execution: Create and implement comprehensive marketing campaigns across online and offline channels, collaborating with agencies and internal stakeholders.

2. Budget Management: Effectively manage allocated marketing budgets, ensuring maximum return on investment (ROI) for all activities.

3. Usage and Acquisition Strategy: Define and own the user acquisition strategy, leveraging online and offline marketing channels to achieve business objectives.

4. Customer Education: Develop and execute an activity calendar focused on educating users about digibank usage, online scams and fraud prevention. This includes managing outreach events.

5. Stakeholder Management: Coordinate and communicate effectively with internal and external stakeholders, ensuring seamless campaign execution and alignment on goals.

Qualifications;

1. Degree holder

2. Minimum 5 years of marketing/communications experience

3. Able to work independently, is meticulous, able to handle stakeholders well, and have good project management skills.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Description

1. Responsible for Transfer Agency Services, including the communication of dealing orders, contract notes and attending to queries from investors and fund managers

2. Manage the daily deliverables such as settlement, reconciliation, corporate action, dividend processing and other ad-hoc reporting

3. Maintain and prepare Registrar Reports for fund managers and issue monthly statements to shareholders

4. Calculate performance fees, process subscriptions, redemptions, transfers and issue the related contract notes to investors

5. Perform due diligence on investors such as KYC, AML, name screening checks

6. Assist with FATCA/CRS reportingon the investors on behalf of the fund managers

7. Demonstrate a high level of accuracy and attention to details

8. Liaise with different teams and external vendors to provide reports and other investor related services to clients

9. Support new TA system build

Requirements

1. Degree holder with related Operations experience

2. Ability to work under pressure and meet critical deadlines within a changing work environment, and willing to work beyond working hours (if necessary)

3. Able to communicate effectively (verbal & written) with product owner, external customers, counterparties and internal BUs.

4. Accurate and able to work in fast paced environment

5. Has an eye for details and is meticulous

6. Team player who can work independently

7. Good communication & interpersonal skills

Job Overview:

We are seeking an experienced and dynamic Culture and Well-being Specialist to join our team.

The ideal candidate will be a strategic thinker, strong implementer, skilled facilitator and an agile self-starter who thrives in a fast-paced environment.

You will play a key role in designing and implementing group-wide strategies, fostering a strong organizational culture and uplifting the workforces’ well-being.

Key Responsibilities:

• Design and Implement Culture Interventions: Diagnose, design and deliver fit-for-purpose interventions to enable our leaders, managers and employees to demonstrate the desired behaviours

• Drive and manage employee well-being in a holistic approach: Execution of well-being strategy, approach and interventions

• Facilitate Workshops and Webinars: Lead interactive workshops and webinars sessions for employees and leaders.

• Change Management: Support organizational change by developing and implementing strategies to guide employees through transitions, ensuring effective communication, employee engagement, and a smooth adaptation process.

• Project Management: Lead cross-functional projects, ensuring timely completion, stakeholder engagement, and delivery of expected outcomes. Manage project timelines, budgets, and resources.

• Data-Driven Decision Making: Utilize employee feedback, surveys, and performance metrics to assess organizational needs and effectiveness of interventions. Use data to make informed recommendations for continuous improvement.

• Stakeholder Collaboration: Partner with leaders, HR teams, and other stakeholders to align initiatives with business needs and ensure seamless implementation across departments.

Requirements:

• 5+ years of experience in Organizational Development or a related role with a proven track record of delivering successful OD programs and initiatives.

• Project Management Skills: Demonstrated experience in managing cross-functional projects, including the ability to manage multiple priorities, deadlines, and resources effectively.

• Facilitation Skills: Strong workshop and group facilitation experience with the ability to engage diverse audiences, encourage participation, and manage group dynamics.

• Change Management Expertise: Familiarity with change management principles and the ability to guide teams through organizational change effectively.

• Self-Starter: Highly motivated, independent worker with the ability to take initiative and drive projects from concept to completion.

• Growth Mindset: A passion for continuous learning and improvement, with the ability to inspire the same in others.

• Analytical Thinking: Strong ability to analyze data and trends, draw insights, and make informed decisions.

• Excellent Communication Skills: Strong verbal and written communication skills, with the ability to influence and build relationships at all levels of the organization.

• Collaboration: Experience working in cross-functional teams, with the ability to partner with HR, leadership, and other departments to achieve shared goals.

Group Financial Planning & Analytics supports the Business decision making of the Bank Group through timely provision of relevant and accurate financial and management information;

as well as insightful analysis of business profitability for generation of shareholder value.

The team also provides support for

· Central Operations reporting;

· balance sheet reporting;

· alignment of MIS and statutory reporting basis;

· Return on Capital, Operational risk and RoRWA computation;

· business planning, budgeting and forecasting;

· and provision of advisory services to our businesses.

The key responsibilities of the role are:

1) Prepare monthly flash and actual performance analysis and reports across Business units and countries for the Group, as well as for Central Operations.

2) Provide support for Central Operations reporting

3) Prepare monthly flash and actual performance analysis and reports for Central Operations

4. Review and co-ordination of adjustments to MIS numbers.

5) Participate in MIS projects to improve MIS process/systems where required.

Candidate Specifications

The successful candidate should have strong accounting skills. The preferred candidate should have MIS reporting experience.

The candidate must be a clear and confident communicator, and be able to work within a team environment as well as autonomously.

Qualifications / Education:

1) Qualified Accountant with strong academic background.

2) Experience required – Preferably at least 5 years post qualification experience preferably in MIS reporting in international banks or Banking audit in large accounting firms or other financial services firm.

Technical Knowledge

1) Strong MIS reporting skills.

2) Strong financial accounting and product knowledge.

3) Strong working knowledge of Excel, Word, Powerpoint.

4) Experience with Hyperion tools and Essbase, Tableau, SQL is a definite advantage

The first bank to hold three world’s best bank titles at the same time, and the creator of the award-winning mini-series, is looking for a Content Strategist to join its Group Strategic Marketing & Communications team

· The Content Strategist is responsible for conceptualizing, designing and executing content marketing experiences across social media, websites and internal communications channels that shape perceptions about the brand.

· Well-versed in digital media production, with an intimate understanding of how marketing campaigns are brought to life through storytelling from ideation, to publishing, to amplification, the Content Strategist will work closely with content team members, our dedicated in-house production studio as well as other GSMC teams like media relations, Bank’s Foundation or digital experience design.

Job duties & responsibilities

1. Drive the editorial, creative and amplification processes to tell stories related to the Bank’s brand.

2. Participate in ideation, story research, production and publishing of regular content formats with engaging storytelling that drives the bank’s key messages and priorities

3. Assist in content marketing campaign execution and project management, coordinating assets and timelines between internal and external stakeholders.

4. Optimise, maintain, and publish content assets across websites and social media to ensure annual performance KPIs are met

5. Assist in creating performance and social listening reports

6. Ensuring quality and consistency in materials produced and published

Experience

· 3-5 years’ experience in a communications, media and/or marketing function

Core competencies

1. Proven work experience in marketing campaign management and online publishing

2. Deep understanding of managing brand accounts on social media

3. Highly developed communication, interpersonal skills to motivate and work cooperatively with internal and external stakeholders.

4. Excellent project and stakeholder management skills

5. Strong sense of ownership of results

6. Ability to work under pressure of tight deadlines

7. Quick learner when it comes to complex topics, and adept at breaking down such topics into digestible and engaging content.

8. Good understanding of banking is preferred.

Technical Competencies

1. Operational knowledge in all digital media formats

2. Well-versed in spoken and written English

3. Understanding and use of data and research to inform content strategies

4. Experience in managing and optimising content on social media accounts

5. Proficiency in digital video/photo post-production using Adobe Premiere Pro and Photoshop is a plus

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

The first bank to hold three world’s best bank titles at the same time, and the creator of the award-winning mini-series, is looking for a Content Strategist with deep expertise in social media, particularly TikTok, to join its Group Strategic Marketing & Communications (GSMC) team.

Working together with GSMC’s Content Team, this Content Strategist is responsible for conceptualising, designing and executing content marketing experiences for social media, in particular TikTok, that are on-brand and on-trend.

The individual should: be well-versed in digital media production for short form videos, with an intimate understanding of TikTok micro-trends and lingo, have a keen understanding of how marketing campaigns are brought to life from ideation, to publishing, to amplification.

The Content Strategist will be expected to work across departments to translate campaigns and culture for the TikTok platform and audience.

The individual should also have a proven track record of either growing a personal following, or corporate accounts.

Key accountabilities:

1. Tell engaging stories and be responsible for TikTok content seriesthat may run on a daily publishing calendar.

2. Design and conceptualise complex content marketing campaigns in partnership with multiple internal and external stakeholders. Ensure end-to-end integration of brand messaging with minimal supervision under tight deadlines.

Job duties & responsibilities:

1. Drive and produce TikTok content formats that are sticky, with compelling messages that strengthen Bank’s positioning and persona

2. Deliver videos with the right composition of editorial and creative elements to tell stories about Bank’s areas of focus, including people and culture.

3. Have experience with TikTok community management and understand the TikTok audience psyche

4. Able to react on the spot to trends, and provide video responses to comments where necessary

5. Ensure quality and consistency, and speak the language of TikTok in materials produced and published

6. Support the production of content series' for other social media platforms.

Experience:

3-5 years’ experience in digital media.

Education/ Preferred qualifications:

Diploma/Degree qualifications from polytechnics/ film & media/ advertising/marketing/communications/ journalism or digital broadcast media.

Core competencies:

1. Proven work experience and skills in end-to-end creative content production and online publishing - from ideation to amplification.

2. Article and/or project portfolio that showcases your writing style and ability to craft TikToks.

3. Passionate about and skilful in delivering engaging and relatable (audio-visual) storytelling through digital media that speaks directly to viewers/readers.

4. Enjoy tapping into TikTok trends and understand immediate requirements to push out videos quickly to ride the trend.

5. Highly developed communication, interpersonal and influencing

skills to motivate and work cooperatively with others, at all levels.

6. Creative and innovative, with a focus on continuous improvement.

7. Proven ability of being an exceptional team player, collaborating with multiple content owners and subject matter experts.

8. Strong sense of ownership of results.

Technical competencies:

1. Social media native with understanding in audience and content consumption data to support the creative decision-making process.

2. Deep operational knowledge and content development expertise for TikTok

3. Proficiency in digital video editing/ post-production

4. Well-versed in spoken and written English

5. Understanding and use of data and research to inform a content strategies

6. Experience in managing and optimising content on social media accounts

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Key Skills:

Vulnerability Management

Job Objectives

• This Vulnerability Management role will help on the strategic initiative to implement the External Attack Surface Management solution (EASM).
• This role requires an experienced cybersecurity professional with the basic understanding of external threat landscapes, experience in attack surface management, and the ability to implement robust operational models.

Key Responsibilities

• Support the implementation of the EASM program across the organization.
• Collaborate with cross-functional teams and stakeholders to ensure comprehensive coverage of the bank's external attack surface.
• Support defining and establishing the operational model for EASM
• Collaborate with internal and external stakeholders to stay ahead of emerging cyber threats and vulnerabilities.
• Support the development and maintain incident response plans specifically tailored to address external threats identified through the EASM program.
• Coordinate assessing exposure, risk, and the remediation.
• Conduct regular drills and exercises to test the effectiveness of the incident response plans.
• Collaborate with third-party vendors providing EASM solutions and monitor the service quality.
• Develop contextual data sets, reports, and dashboards to provide management, risk, and service insights.
• Provide support for all audit and regulatory requests.

Key Requirements

Education:

• Diploma/Degree in Engineering/Computer Science/IT/Cyber Security from a recognized education institution
• Professional security related qualifications (e.g., CISSP, CISA, CISM, CCSP, etc.) will be favorable although not mandatory

Technical Skills:

• 3-5 years of experience in IT with a recent focus on cyber security or related fields
• Strong knowledge of network protocols, architecture, and security measures.
• Proficiency in configuring and managing firewalls, intrusion detection/ prevention systems, and other network security devices.
• Familiarity with vulnerability scanning tools and methodologies.
• Familiarity with threat intelligence platforms and analysis tools for proactive defense.
• Familiarity with using SIEM solutions to collect, analyze, and correlate security events.
• Knowledge of incident response processes and procedures.
• Ability to analyze large datasets for patterns and anomalies indicative of security threats.

Soft Skills:

• Excellent communication and collaboration skills
• Process aware mindset
• Strong analytical and problem-solving skills
• Effective time management and organizational skills
• Team player, including ability to establish and maintain effective working relationships within and across the organization.

Description

1. Responsible for Transfer Agency Services, including the communication of dealing orders, contract notes and attending to queries from investors and fund managers

2. Manage the daily deliverables such as settlement, reconciliation, corporate action, dividend processing and other ad-hoc reporting

3. Maintain and prepare Registrar Reports for fund managers and issue monthly statements to shareholders

4. Calculate performance fees, process subscriptions, redemptions, transfers and issue the related contract notes to investors

5. Perform due diligence on investors such as KYC, AML, name screening checks

6. Assist with FATCA/CRS reporting on the investors on behalf of the fund managers

7. Demonstrate a high level of accuracy and attention to details

8. Liaise with different teams and external vendors to provide reports and other investor related services to clients

9. Support new TA system build

Requirements

1. Degree holder with related Operations experience

2. Ability to work under pressure and meet critical deadlines within a changing work environment, and willing to work beyond working hours (if necessary)

3. Able to communicate effectively (verbal & written) with product owner, external customers, counterparties and internal BUs.

4. Accurate and able to work in fast paced environment

5. Has an eye for details and is meticulous

6. Team player who can work independently

7. Good communication & interpersonal skills

8. Familiar with Microsoft Excel

1. Responsible for Transfer Agency Services, including the communication of dealing orders, contract notes and attending to queries from investors and fund managers

2. Manage the daily deliverables such as settlement, reconciliation, corporate action, dividend processing and other ad-hoc reporting

3. Maintain and prepare Registrar Reports for fund managers and issue monthly statements to shareholders

4. Calculate performance fees, process subscriptions, redemptions, transfers and issue the related contract notes to investors

5. Perform due diligence on investors such as KYC, AML, name screening checks

6. Assist with FATCA/CRS reporting on the investors on behalf of the fund managers

7. Demonstrate a high level of accuracy and attention to details

8. Liaise with different teams and external vendors to provide reports and other investor related services to clients

9. Support new TA system build

Requirements

1. Degree holder with related Operations experience

2. Ability to work under pressure and meet critical deadlines within a changing work environment, and willing to work beyond working hours (if necessary)

3. Able to communicate effectively (verbal & written) with product owner, external customers, counterparties and internal BUs.

4. Accurate and able to work in fast paced environment

5. Has an eye for details and is meticulous

6. Team player who can work independently

7. Good communication & interpersonal skills

Bank prefer Candidates with Collections Background who has experience calling customer for payment.

Job Description

Credit Collection Specialist

Responsibilities

• Contact delinquent customers for payment and containing flow of delinquent accounts.

• Provide customers with sufficient information and the appropriate methods to make payment to the Bank.

• Review customers' profiles and introduce the most effective collection actions.

• Negotiate payment schedules that will ensure maximum recovery and minimum risk exposure to the Bank.

• Escalate irregular cases promptly to team leader for advice and direction.

Requirements

• Minimum diploma holder with 1 year of relevant experience.

• Knowledge / experience in customer service, telemarketing and call centre will be added advantage.

• Good communication skills, preferably proficient in multiple languages / dialects.

• Emotionally resilient with good negotiation skills.

• Good analytical and decision-making skills.

• A team player with good interpersonal skills.

• Proficient in Microsoft Office applications.

Job Level: more than 10 years of relevant experience (L4)

JOB DESCRIPTION:

Key Skills: Right attitude, Versatile, Resourceful , Independent Worker, Good Communication

Job Objectives

Application Development & Support – Application Development

Application Development is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products.

The Application Development focus specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications. Developers design, code, test, debug, and document program requirements, working with architects, product managers, and end-users in the development and enhancement of applications.

Key Responsibilities

To support multiple ongoing and upcoming large projects

To support the team’s suite of applications including

• Enterprise contact centre systems (IVR, CTI, Chat, customized modules)
• Outbound dialling systems
• Email and SMS notification
• IBM MQ, Tomcat and JBoss

Key Requirements

· Academically qualified in IT related domain – Computer Science/Info Communications/System Analysis/similar

· Sound knowledge of UC applications design/development/testing and support area

· Managed and/or developed applications that leverage Avaya’s appliances for use by Contact Centre

· Relevant experience more than 6years

At least 10 years of hands-on implementation and application support experience in Avaya Experience Portal, Avaya Proactive Outreach Manager.

Knowledge on Tetherfi Products will be added advantage

Experience in working with the following technical platforms / programming languages - Linux, Shell Scripting, SQL Server

Implementation experience in Avaya Contact Centre Products is a MUST.

Independent, proactive and self-starter with excellent interpersonal and communication skills.

Strong analytical and good problem-solving skills.

Ability to work in a fast-paced and team-oriented environment.

Must be a team player

We are looking for individuals who are bold to try new ideas, have a startup mindset as we continuously refine our career management practices and processes by integrating best practices / trends, leveraging on emerging HR technology and data-driven insights.

We leverage Digital, Data, Science widely to deliver a holistic Triple E (Experience, Exposure, Education) development framework, and yet we don’t lose sight of our Employee Experiences:

1) Shape Digital and Employee Experiences
a. Co-create with employees to sharpen AI in iGrow to deliver N=1 hyper-personalised development experience and launch enhancements

2) Shape a Culture by Design
a. Plan and execute FutureForward Week, a key event to showcase HR initiatives that the bank is driving and HR platforms that the bank has in place to enhance employee experience, ways of working and career development.

b. Plan and roll out new bank-wide Mentoring programme in Singapore and key markets for employees to take their career development and growth journey a step further by learning from mentors

Requirements
1. Degree in any relevant field

2. Strong project management skills: planning, organising and execution

3. Ability to multi-task, be resourceful and work under pressure

4. Creative, analytical and problem-solving skills and focused on the customer

5. Excellent communication, interpersonal and stakeholder management skills: ability to build trust and rapport across levels

Job Responsibilities:

· Develop and maintain BI dashboards and NPrinting reports using QlikView or Qlik Sense

· Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement

· Manage defect tracking system and resolve all issues and prepare update for systems

· Create technical specifications and test plans

· Monitor everyday activities of system and provide required support

Requirements

· At least 4 years of experience in BI dashboard development using QlikView and/or Qlik Sense

· Experience in NPrinting will be desirable

Associate, Investigator, Group Compliance

Job Purpose

We are looking for a passionate and curious individual to join our Fraud and Internal Investigations Team.

As an Investigations Specialist with our company, you should be passionate in seeking the truth and will assume responsibilities to ensure that investigations are conducted and completed in a comprehensive and timely manner.

The individual is also expected to assist in assessing fraud related escalations and preventing the commission of fraud against our customers.

Responsibilities

• Conduct investigations into fraud and serious employee misconduct in accordance with legal, regulatory and internal policies.
• Compile and document findings and make recommendations for the impacted business or support unit; provide evidence of fraud to the authorities, if necessary.
• Liaise with relevant law enforcement agencies on prosecuting offenders, tracing and recovering of missing assets.
• Liaise with internal and external legal counsel for cases involving litigation; provide external lawyer with facts and evidence.
• Assist with the assessment of fraud escalations from other teams
• Formulate and provide training to BU and SU to enhance their fraud awareness.
• Provide advisory on fraud risk matters.
• Conduct computer forensic or forensic accounting analysis, where applicable.

Requirements

• Degree in Law, Accountancy, Business or any relevant discipline.
• Good analytical skills with ability to work independently with minimum supervision in a demanding and fast-paced banking environment
• 3-5 years working experience in an investigative, internal audit or compliance role within the financial sector or any other relevant industries.
• Strong investigative mindset and interview skills.
• Team player with strong inter-personal, communication, and negotiation skills, as well as the ability to network, engage and influence business stakeholders.
• Excellent written reports and comfortable with usage of MS office suite.
• Additional language capabilities in Mandarin, Bahasa and/or Hindi is a plus.

1st Headcount

Job Objectives

For the approved EDAG 2.0 ITC project, Rhel SMEs are required to support EDAG 2.0 Plan and Run activities including installation, upgrade, patching, compliance remediation and troubleshooting Redhat OS related issues.

Key Responsibilities

To support planning, administration, and technical support of Rhel operating system capabilities including designing, developing, and troubleshooting or debugging software programs for enhancements, in-place upgrade for obsolescence OSes and new products for EDAG 2.0 platform.

Systems Engineering and Administration is responsible for planning, administration, and technical support of operating system capabilities. Includes designing, developing, and troubleshooting or debugging software programs for enhancements and new products. Software tools include operating systems, networks, utilities, and web resources.

Key Requirements

Candidate should at least have 3-5 years experience in a financial industry and operate a sizeable amount of redhat servers.

Candidate should have a good overall command of occupational English.

2nd headcount

Job Objectives

The scope for this Subject Matter Expert (SME) is to support current and upcoming Constellation’s Plan and Run activities including installation, upgrade, patching, compliance remediation and troubleshooting VM and Windows related issues.

Key Responsibilities

To support planning, administration, and technical support of Windows and VM capabilities including capacity uplift, compliance remediation, upgrades and patching consultancy for Constellation.

Systems Engineering and Administration is responsible for planning, administration, and technical support of operating system capabilities. Includes designing, developing, and troubleshooting or debugging software programs for enhancements and new products. Software tools include operating systems, networks, utilities, and web resources.

Key Requirements

Candidate should at least have 3-5 years experience in a financial industry and operate a sizeable amount of Windows servers on VMware.

Candidate should have a good overall command of occupational English.

Job Objectives

For the approved EDAG 2.0 ITC project, Rhel SMEs are required to support EDAG 2.0 Plan and Run activities including installation, upgrade, patching, compliance remediation and troubleshooting Redhat OS related issues.

Key Responsibilities

To support planning, administration, and technical support of Rhel operating system capabilities including designing, developing, and troubleshooting or debugging software programs for enhancements, in-place upgrade for obsolescence OSes and new products for EDAG 2.0 platform.

Systems Engineering and Administration is responsible for planning, administration, and technical support of operating system capabilities. Includes designing, developing, and troubleshooting or debugging software programs for enhancements and new products. Software tools include operating systems, networks, utilities, and web resources.

Key Requirements

Candidate should at least have 3-5 years experience in a financial industry and operate a sizeable amount of redhat servers. Candidate should have a good overall command of occupational English.

Job Title: Application Monitoring Specialist

Description

In this role, you will be part of the team responsible for managing and maintaining the application monitoring infrastructure across all multiple platforms (UNIX, Windows, Openshift container platform, AWS, AS400) running on Production and Development environments in Singapore and Overseas Subsidiaries.

Role:

• Provide leadership in implementation, support and management of the Enterprise Monitoring tools to meet the business requirements of the Bank.
• Ensure all critical applications and services are properly covered within the monitoring and alerting systems in a manner consistent with the Banks’ standards; collect the right metrics at the right frequency and ensure the data is readily available for effective alerting, reporting, and analysis.
• Collaborate with a cross-functional team of dev, ops, and architects to understand complex application architectures in order to implement an effective top-down monitoring strategy for holistic service visibility
• Troubleshoot and resolve complex issues with monitoring tools and ensure high availability
• Participate in strategy and future implementation discussions for the redesign and implementation of the monitoring environment to modernize with latest technology trends.

Requirements:

• Bachelor’s degree in Computer Science or a related field. At least 10 years of IT experience of which at least 5 years’ experience in similar role, ideally in a financial institution.
• Experience with Application Monitoring Tool / Geneos / Prometheus is a must.
• Experience with monitoring application's performance, availability and end-user experience to ensure the application is functioning properly in a large enterprise environment.
• Good understanding or experience in Openshift container platform is a plus.
• Strong interpersonal skills; good communication skills and strategic thinking
• Able to work independently on individual assignments, while collectively with a team on larger projects.
• Strong understanding of multi-tier application architectures and application runtime environments
• Familiarity with workflow management and ITSM tools such as Remedy or ServiceNow
• Good understanding of Agile (Scrum or Kanban) and implementation of same in real world along with exposure to associated tool sets (JIRA/Confluence)