Total 83 production manager job vacancies in Singapore

Finding 2 release managers with understanding of testing, environments set up process, change management view, hands on with planning big cutovers etc.

Responsibilities

• End-to-end ownership (design, define and deliver) of the Core Banking platform release management.

• Run the monthly demand management forums with Project Directors, Delivery Leads, ScrumMasters and Delivery Guild

• Identify technical skills required for kick-off of projects, coordinate with DEV SET BAU Guild Leads for resourcing

• Liaise with EMT Project Support Team, BAU Team and SRE Team on all audit compliance issues e.g., Service Packs

• Support PMO Lead Function and Lead Support with setting up Kanban Boards, Confluence processes for Reporting

• Work with C2E IDR, ADR, RPCCB, CR process teams and approval stakeholders to support project delivery

• Interface with the Country and Product BAU Tribes and Squads to support transition from PRJ to BAU

• Perform the Scrum Master role (where required) and lead the EMT PRJ Support team in their sprint deliveries.

• Single point of contact between Core Banking platform delivery teams, CBG CES (external stakeholders) for Release

• Manage all activities end-to-end to deliver the project (from scoping to implementation) to agreed parameters.

• Setup Confluence pages to track readiness including runbook, validation checks and coordinate production readiness.

• Ensure the deliveries are adhered to standards and processes related to infra setup, application deployment.

• Collaborate with project team members from various domains to monitor, develop, execute project plans associated project content.

• Ability to manage multiple work-streams concurrently and effectively resolve issues or conflicts.

• Good communication skills, negotiation skills, and stakeholder management.

• Adhere to organizational guidelines and process during deliver.

• Actively monitor and report progress to all stakeholders in a timely manner by using a variety of formal communication channels.

• Deal with all project-related escalations and seek input and assistance from appropriate channels to resolve in a timely manner.

Technical Requirements

• Minimum 12 - 17 years of experience and out of which, minimum 5+ years of release management using JIRA in CORE Banking.

• Managed Finacle 10.x/11.x and multi-countries and OPEN systems production environment.

• Finacle Application environment servers run in combination of IBM AIX, VPC, OpenShift. We need the candidate to have good knowledge in various cloud technology to support the infrastructure for Optimization.

• Hands-on Experience in Finacle Application (Core Banking) Server Capacity Monitoring and Optimization.

• Good level of command over production Infra; performance monitoring and reporting tools.

• Good working experience in Elasticsearch, Logstash, Grafana/Kibana, AppDynamics etc.

• Ideal hands-on experience in Unix/Linux/Shell/Python scripting.

• Good Hands-on experience in PAAS (Platform as a Service) and not limited to AWS, Pivotal, OpenShift.

• Sound knowledge on CI/CD tools, flow mechanism other supporting tools with project implementation experience.

• Knowledge on API Message, Queue handling and Caching Techniques most likely on Kafka and Redis.

• Working Experience on any microservice platform mostly in Banking.

• Ideally Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment.

• Perform at the highest level of competencies like: Achieving Excellence People Management Solution Driven Relationship Innovative Purpose-Driven.

• Ability to work with stakeholders to stretch role in depth/width.

• Should be well-versed with latest Finacle and technology trends.

• Good experience in running automation and service improvements experience.

• Good experience on working with multiple teams of infra and Functional team.

Responsibilities

· End-to-end ownership (design, define and deliver) of the Core Banking platform release management.

· Run the monthly demand management forums with Project Directors, Delivery Leads, ScrumMasters and Delivery Guild

· Identify technical skills required for kick-off of projects, coordinate with DEV SET BAU Guild Leads for resourcing

· Liaise with EMT Project Support Team, BAU Team and SRE Team on all audit compliance issues e.g., Service Packs

· Support PMO Lead Function and Lead Support with setting up Kanban Boards, Confluence processes for Reporting

· Work with C2E IDR, ADR, RPCCB, CR process teams and approval stakeholders to support project delivery

· Interface with the Country and Product BAU Tribes and Squads to support transition from PRJ to BAU

· Perform the Scrum Master role (where required) and lead the EMT PRJ Support team in their sprint deliveries.

· Single point of contact between Core Banking platform delivery teams, CBG CES (external stakeholders) for Release

· Manage all activities end-to-end to deliver the project (from scoping to implementation) to agreed rameters.

· Setup Confluence pages to track readiness including runbook, validation checks and coordinate production readiness.

· Ensure the deliveries are adhered to standards and processes related to infra setup, application deployment.

· Collaborate with project team members from various domains to monitor, develop, execute project plans associated project content.

· Ability to manage multiple work-streams concurrently and effectively resolve issues or conflicts.

· Good communication skills, negotiation skills, and stakeholder management.

· Adhere to organizational guidelines and process during deliver.

· Actively monitor and report progress to all stakeholders in a timely manner by using a variety of formal communication channels.

· Deal with all project-related escalations and seek input and assistance from appropriate channels to resolve in a timely manner.

Technical Requirements

· Minimum 12 - 17 years of experience and out of which, minimum 5+ years of release management using JIRA in CORE Banking.

· Managed Finacle 10.x/11.x and multi-countries and OPEN systems production environment.

· Finacle Application environment servers run in combination of IBM AIX, VPC, OpenShift. We need the candidate to have good knowledge in various cloud technology to support the infrastructure for Optimization.

· Hands-on Experience in Finacle Application (Core Banking) Server Capacity Monitoring and Optimization.

· Good level of command over production Infra; performance monitoring and reporting tools.

· Good working experience in Elasticsearch, Logstash, Grafana/Kibana, AppDynamics etc.

· Ideal hands-on experience in Unix/Linux/Shell/Python scripting.

· Good Hands-on experience in PAAS (Platform as a Service) and not limited to AWS, Pivotal, OpenShift.

· Sound knowledge on CI/CD tools, flow mechanism other supporting tools with project implementation experience.

· Knowledge on API Message, Queue handling and Caching Techniques most likely on Kafka and Redis.

· Working Experience on any microservice platform mostly in Banking.

· Ideally Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment.

· Perform at the highest level of competencies like: Achieving Excellence People Management Solution Driven Relationship Innovative Purpose-Driven.

· Ability to work with stakeholders to stretch role in depth/width.

· Should be well-versed with latest Finacle and technology trends.

· Good experience in running automation and service improvements experience.

· Good experience on working with multiple teams of infra and Functional team.

Job Objectives

· To provide proactive, timely, effective and efficient support to the business users

· To perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs

· To own issues and projects, and work with the various teams to develop solutions for the users

· To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution

Key Responsibilities

· The Production Support person is responsible for managing the Enterprise Data Management including web GUI, SQL database and Tectia SFTP batch scripts.

· Work in the Production support team; Provide front-line support for incoming issues to ensure timely and effective resolution of user issues, queries and projects

· Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails

· Actively manage all incidents and issues to proper closure – escalate issues as appropriate to necessary teams and management

· Analyse, document and track all actions taken throughout the lifecycle of the issue including decisions made, successful and unsuccessful actions taken, and final steps executed for resolution. Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues

· Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users requirements

· Assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved

· Embrace standard Change Control Management practices, procedures and guidelines for application releases

· Engage vendor to provide solutions for the stability and sustainability of the production environment.

· Participate in annual DR/BCM activities or infrastructure related upgrade

· Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

Key Requirements

· Knowledge in HIS Markit EDM solution, MS SQL database, Windows/Tectia scripts, control-m job scheduling

· Degree in Computer Science / Engineering or related disciplines

· 2-5 years of hands-on application management experience, preferably in the Asset Management business

· Strong skills in Windows batch, Tectia scripting, MS SQL Database, BMC Control-M Scheduler

· Good team player, Independent , proactive and self-starter with excellent interpersonal and communication skills

Good to have:

· Basic understanding of the front to back of Asset Management operations

· Experience working in an ITIL-driven environment, and working knowledge of ITIL principles

Key Skills:

Enterprise Technology Architect, TOGAF certified, ETL tools, Oracle 19c (SQL*Plus, PL/SQL), APIs, and strong Data Analytical skills and Assessment skills.

Job Objectives

We are presently seeking candidate for the position of Technical Delivery Manager, who can also support Domain Architect functionality.

This role is to engage in various projects for strategizing the solution and perform impact assessments for Finance Technology Systems.

Job Responsibility

• Working closely with stakeholders to develop practical domain roadmaps to move the enterprise towards the future state vision, while taking into account business, technical and delivery constraints

• Analyzing stakeholder requirements, current state architecture, and gaps to create a future state architecture vision for one or more parts of the enterprise with a focus on reduced complexity, cost efficiencies, reuse, reduced risk and/or improved business capabilities

• Reviewing application design, problem ticket and incident to propose short term and long term resolution to fit with the domain roadmap

• Guiding and challenge the project on architecture and design decision

• Governing the technical debt of the domain

• Reviewing non-functional requirement and proposed architecture changes to anticipate evolving non-functional requirements

• Developing architecture principles and standards

• Communicating the principles, standards, vision and roadmaps to stakeholders and proactively addressing any questions / concerns identified

• Acting as a trusted advisor to stakeholders in both business and IT to assist in defining and delivering high quality solutions

• Provide thought leadership on architectural or other topics

• Embed Platform Thinking in everything

Competencies

• Ability to communicate complex topics in an understandable way using a level of detail and terms appropriate to the situation

Job Objectives

The Bank is seeking candidate for the position of Technical Delivery Manager, who can also support Domain Architectfunctionality. This role is to engage in various projects for strategizing the solution and perform impact assessments for Finance Technology Systems.

Job Description

Job Responsibilities

· Working closely with stakeholders to develop practical domain roadmaps to move the enterprise towards the future state vision, while taking into account business, technical and delivery constraints

· Analyzing stakeholder requirements, current state architecture, and gaps to create a future state architecture vision for one or more parts of the enterprise with a focus on reduced complexity, cost efficiencies, reuse, reduced risk and/or improved business capabilities.

· Reviewing application design, problem ticket and incident to propose short term and long term resolution to fit with the domain roadmap.

· Guiding and challenge the project on architecture and design decision.

· Governing the technical debt of the domain

· Reviewing non-functional requirement and proposed architecture changes to anticipate evolving nonfunctional requirements

· Developing architecture principles and standards

· Communicating the principles, standards, vision and roadmaps to stakeholders and proactively addressing any questions / concerns identified

· Acting as a trusted advisor to stakeholders in both business and IT to assist in defining and delivering high quality solutions

· Provide thought leadership on architectural or other topics

· Embed Platform Thinking in everything

Competencies

· Ability to communicate complex topics in an understandable way using a level of detail and terms appropriate to the situation

· Must be a good team player and able to drive consensus amongst stakeholders with conflicting viewpoints and objectives

· People and team management in a transversal function

· Ability to effectively communicate, interact with and influence senior technical associates, business and operational partners and executives

· Work effectively within a fast-paced, cohesive architecture team and willing to learn fast and adapt quickly to change

· Possess strong understanding of business strategies and able to translate them into concrete achievable action plans

· Able to collaborate and drive motivation across a diverse slate within and across teams and can deal with difficult conversations effectively

· Owns and enhances workflows and processes, and delegates with clear accountabilities across the teams to meet objectives / outcomes

· Promotes an environment of learning and development. Understand and develop team members and others to achieve their professional growth

Technical Skills & Experience

· Atleast 10 years or overall experience.

· Worked in technical domain architect role will be huge advantage

· Analytical skills

· Presentation skills – both verbally and Microsoft powerpoint

· Experience in delivering mission critical, enterprise scale IT solutions, both in-house built and 3rd party vendor products

· Familiarity with one or more formal Architecture frameworks / methodologies (TOGAF, Zachman, BIAN, etc.)

· Practical experience in data modelling, object modelling, design patterns and Enterprise Architecture tool or other software modelling tools.

· Familiarity with heterogeneous technology platforms such as Unix/Linux, Windows

· Familiarity with best practice methodologies and tools for the entire solution lifecycle from ideation to requirements, design, development, testing, deployment and operations

Functional Expertise:

· Implementation/Maintenance experience in Finance/Risk/Regulatory systems

· Knowledge on transaction data models, interface patterns and external integrations.

· Ability to understand the banking products, familiar with the regulatory requirements and propose the functional enhancements as roadmap for the bank.

Education

· Bachelor's degree in computer science, engineering or similar domain

· Related professional/technical qualification will be advantageous although not mandatory

Minimal – 10 years working experience. banking knowledge preferred.

Wholesale Credit and Loans Experience an advantage

Job description

Project Manager - Wholesale Loans & Credit Justification

We are looking for Project Manager for Loans team covering Automated email Advices/Statements, Bank CCRIS Regulatory enhancements.

Program Management - Program Office is responsible for managing significant projects (e.g., strategic change management, new business and product initiatives, process re-engineering, etc.), and includes business systems analysis or technical writing. Activities require a broad knowledge of the organization and its key functions.

The Technology function is responsible for activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally.

Includes system design and programming, network planning, budget planning, database management, and computer operations

Job Responsibilities

As a key project manager, you will be part of the business’s Project Management Office (PMO) to ensure that projects adhere to the standards and process as well as meeting strategic outcomes and ROI.

This involves leading various Business initiatives to drive Customers & Credit capabilities across the firm.

Key accountabilities:

Project initiation & planning:

Responsible for the completion of initial definition of the project, including initial definition of project including defining scope, expected timelines, business case, budget construction, submission, approval, and identification of project sponsor.

Work with PMO to ensure appropriate Program Management and Project & Change Management Frameworks are integrated into the project planning.

Complete full analysis of the project to ensure that all governance framework is embedded within the project & strictly adhered to.

Effective project stakeholder management and ensure appropriate resource planning is undertaken at the start of each initiative.

Project execution:

Ensure that appropriate project resources are involved in the initiatives including technology, business units and project resources.

Active and accurate communication to ensure all stakeholders are kept updated, allowing for timely interventions/ mitigations as required.

Leading the change through all stages from requirement gathering to implementation.

Project control & reporting:

Effective tracking of detailed tasks in the plan via established task reporting processes and input from task owners.

Effective issue and risk management.

Management of dependencies/ constraints with other releases/ initiatives.

• Regular project status reports to key stakeholders.

Governance adherence highlighting issues, risks, and status against key milestones.

Ensure all project documentations are signed-off by business and respective stakeholders in auditable standards

Job Responsibilities

As a key project manager, you will be part of the business’s Project Management Office (PMO) to ensure that projects adhere to the standards and process as well as meeting strategic outcomes and ROI.

This involves leading various Business initiatives to drive Customers & Credit capabilities across the firm.

Key accountabilities:

Project initiation & planning:

· Responsible for the completion of initial definition of the project, including initial definition of project including defining scope, expected timelines, business case, budget construction, submission, approval, and identification of project sponsor.

· Work with PMO to ensure appropriate Program Management and Project & Change Management Frameworks are integrated into the project planning.

· Complete full analysis of the project to ensure that all governance framework is embedded within the project & strictly adhered to.

· Effective project stakeholder management and ensure appropriate resource planning is undertaken at the start of each initiative.

Project execution:

· Ensure that appropriate project resources are involved in the initiatives including technology, business units and project resources.

· Active and accurate communication to ensure all stakeholders are kept updated, allowing for timely interventions/ mitigations as required.

· Leading the change through all stages from requirement gathering to implementation.

Project control & reporting:

· Effective tracking of detailed tasks in the plan via established task reporting processes and input from task owners.

· Effective issue and risk management.

· Management of dependencies/ constraints with other releases/ initiatives.

· Regular project status reports to key stakeholders.

· Governance adherence highlighting issues, risks, and status against key milestones.

· Ensure all project documentations are signed-off by business and respective stakeholders in auditable standards

Requirements

· Minimum 10 years working experience.

· Banking knowledge preferred.

· Wholesale Credit and Loans Experience is an advantage.

Responsibilities

· Ensure all the BAU support queries from business are handled on priority and within agreed SLA.

· Ensure application stability issues are well taken care off.

· Ensure incidents are escalated and facilitate to enable efficient and timely service restorations.

· Ensure Preventive and detective measures of the applications are identified and implemented.

· Support the resolution of incidents and problems within team.

· Proactive event monitoring and ensuring alerts are well handled.

· Require 24X7 availability for managing the incidents and critical batch support.

· Automate processes and remove Toils.

· Scheduling application changes as required and ensuring all changes to production environments follow the change management procedures

· Liaison with App dev /Change teams and participate in Change advisory board for representing the changes.

Requirements

· Minimum 7 years of experience and out of which minimum 5+ years of Level2 Production support experience preferably in Banking industry

· Experience in managing Mission critical applications running on Mainframe Environment

· Over 5+ years of experience in Incident Management, Change Management, Problem Management.

· Over 5+ years of very strong Hands-on experience in COBOL,JCL,VSAM,CICS,MQ, DB2 SQL

· Experience in supporting CORE BANKING applications are plus

· Along with Mainframe technologies ,any experience in Java, Unix, REST API is advantageous.

· Good level of command over production Infra; performance monitoring using tools Like OMEGAMON

· SRE - Implement Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment

· Good Communication skill, Positive work attitude and self-motivated can work independently as well as in a team.

· Good experience in running automation and improvements experience.

• Perform work in shifts to provide 24/7 on-site or on-call support.

• Incident and Problem management.

• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.

• Provide root cause analysis techniques to determine cause and resolve complex system issues.

• Perform post-resolution follow-ups to ensure problems have been adequately resolved.

• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit

leaders.

• Work with onsite and offshore teams across multiple technologies/applications

• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.

• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Job Title: Project Manager

Job Objectives

The Project Manager is responsible for leading teams to deliver projects spanning multiple business units. Delivering projects within stage gate controls and Bank’s project SDLC guidelines (SDM5) while managing issues, risks, dependencies and project change will be core competencies to the role.

The Project Manager has the authority to run the project on a day-to-day basis.

Verify that the project produces the required deliverables of quality, within the specified boundaries of time and cost and to achieve the potential benefits defined in the business case.

Key Responsibilities

Stakeholder and Communications Management

• Manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues
• Continually manage stakeholder expectations through governance processes
• Deliver appropriate and effective executive level communication
• Provide status reporting regarding milestones, deliverable, dependencies, communicating across GTO and business leadership and stakeholders

Process and Delivery Execution

• Manage a portfolio of complex initiatives that span one or multiple lines of business
• Own the full project life cycle end to end (Hybrid between Waterfall and Agile)
• Ensure the program is aligned to and supports strategic objectives
• Prepare detailed project plan for all phases of the project
• Manage the day-to-day project activities, including project management working and steering committees
• Understand interdependencies between technology, operations and business needs
• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards

Key Requirements

• Banking experience in Retail products, Operations, Process and operating models
• Experience in leading and executing large Credit Cards project covering acquiring and issuing. Experience on loyalty and rewards is a plus. (over 10 years is preferred)
• Degree in an appropriate field of study or equivalent
• Project Management Professional (PMP) / PRINCE II certification is a plus
• A confident and self-aware leader with a high degree of independence
• Demonstrated 5-10 years of experience in project management
• Full end to end project management in a lead role
• Direct responsibility of project budgets of $5 - $15 million dollars
• Executive level communication skills with excellent written and verbal communication
• Ability to multi-task and perform well under pressure
• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Experienced in SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health

· Perform work in shifts to provide 24/7 on-site or on-call support.

· Incident and Problem management.

· Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.

· Provide root cause analysis techniques to determine cause and resolve complex system issues.

· Perform post-resolution follow-ups to ensure problems have been adequately resolved.

· Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

· Work with onsite and offshore teams across multiple technologies/applications

· Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.

· Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Job Responsibilities

• Overall accountable and responsible for delivery of testing services across the Payments, Real-time Data, Online API (PROS) Program
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing
• Works with the testing service providers and other Bank’s stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan
• Engages with various Bank’s stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand
• Act as the first point of escalation for any issues raised by Bank’s stakeholders, testing service providers
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable
• Drive and collaborate with all Bank’s stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable
• Participate and contribute in forums, as required, to drive testing transformation and innovation
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team

Job Requirements

• Bachelor’s Degree or Master’s degree in computer engineering or related field
• Proven working experience in test delivery or equivalent role with at least 10 years’ relevant experience in large and complex organizations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing
• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers
• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps
• Proven, successful track record of managing shared IT service development and/ or IT Testing Services
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services
• Strong domain knowledge on Transaction Banking, Wholesales Banking and Payments Program.
• Experience in managing testing on these domain knowledges will be an advantage
• Strong attention to details, excellent analytical and problem solving skills
• Experience in managing multiple external testing service providers
• Experience in managing multi-cultural, diverse, direct and virtual teams
• Experience in various testing tool suites like HP UFT/QTP, LoadRunner/Performance Center/SiteScope, HP ALM / Quality Center, Tosca, Appium, Java, Selenium, JIRA etc
• Must display a high level of professional judgment, commitment, integrity, and teamwork
• Excellent client facing, internal communications, written and verbal communication skills
• Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred

Job Responsibilities

· Overall accountable and responsible for delivery of testing services across the Payments, Real-time Data, Online API (PROS) Program

· Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing

· Works with the testing service providers and other Bank’s stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery

· Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits

· Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan

· Engages with various Bank’s stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand

· Act as the first point of escalation for any issues raised by Bank’s stakeholders, testing service providers

· Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable

· Drive and collaborate with all Bank’s stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable

· Participate and contribute in forums, as required, to drive testing transformation and innovation

· Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met

· Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains

· Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test team

Job Requirements

· Bachelor’s Degree or Master’s degree in computer engineering or related field

· Proven working experience in test delivery or equivalent role with at least 10 years’ relevant experience in large and complex organizations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing

· Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers

· Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps

· Proven, successful track record of managing shared IT service development and/ or IT Testing Services

· Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services

· Strong domain knowledge on Transaction Banking, Wholesales Banking and Payments Program. Experience in managing testing on these domain knowledges will be an advantage

· Strong attention to details, excellent analytical and problem solving skills

· Experience in managing multiple external testing service providers

· Experience in managing multi-cultural, diverse, direct and virtual teams

· Experience in various testing tool suites like HP UFT/QTP, LoadRunner/Performance Center/SiteScope, HP ALM / Quality Center, Tosca, Appium, Java, Selenium, JIRA etc

· Must display a high level of professional judgment, commitment, integrity, and teamwork

· Excellent client facing, internal communications, written and verbal communication skills

· Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred

Job Responsibilities

• Overall accountable and responsible for delivery of testing services across the Payments, Real-time Data, Online API (PROS) Program

• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing

• Works with the testing service providers and the Bank’s other stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery

• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits

• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan

• Engages with the Bank’s various stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand

• Act as the first point of escalation for any issues raised by the Bank’s stakeholders, testing service providers

• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable

• Drive and collaborate with all the Bank’s stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable

• Participate and contribute in forums, as required, to drive testing transformation and innovation

• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met

• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains

• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team

Key Skills:

• Test management across multiple streams

• Good organisational skills, with attention to detail

• Focus on quality and delivery, Experience with Data Migration testing

Job Requirements

• Bachelor’s Degree or Master’s degree in computer engineering or related field

• Proven working experience in test delivery or equivalent role with at least 10 years’ relevant experience in large and complex organizations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing

• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers

• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps

• Proven, successful track record of managing shared IT service development and/ or IT Testing Services

• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services

• Strong domain knowledge on Transaction Banking, Wholesales Banking and Payments Program. Experience in managing testing on these domain knowledges will be an advantage

• Strong attention to details, excellent analytical and problem solving skills

• Experience in managing multiple external testing service providers

• Experience in managing multi-cultural, diverse, direct and virtual teams

• Experience in various testing tool suites like HP UFT/QTP, LoadRunner/Performance Center/SiteScope, HP ALM / Quality Center, Tosca, Appium, Java, Selenium, JIRA etc

• Must display a high level of professional judgment, commitment, integrity, and teamwork

• Excellent client facing, internal communications, written and verbal communication skills

• Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred

For this role, we are looking for a Operation lead.

This candidate will look at processes primarily in Procure to Pay Financial.

This person should also possesses experience in vendor management, looking at the operations and contractual factors of the engagement.

Key Skills:

· Administrative and operation functions experience

· Good organisational skills, with attention to detail

· Excellent communication skills (Both Oral & Written both)

· Focus on quality and eye for process improvement

Job Objectives

Test Operations Analyst will work closely with the respective stakeholders within TCOE (Testing Center of Excellence), primarily TPMs (Test Programme Managers) and test vendor partners to make sure the testing operation functions are running seamlessly.

Reporting to the TCOE Test Operations Lead, the candidate shall ensure that TCOE operation functions are tracked, monitored and reported periodically.

Key Responsibilities

• Manages the administrative processes, methods and standards to ensure that the operation functions within TCOE is adhered
• Design tracking and reporting mechanisms to ensure the administrative function are compliant with defined policies and standards
• Design and operate a process to centralise the main 4 TCOE administrative functions in the financial lifecycle
  • Request for eCRF (Electronic Contract Repository Form)
  • Request for eMemo (Electronic Memo request for budget drawdown)
  • Request for ePR (Electronic Purchase Request)
  • Invoice clearance and monitoring
• Collaborate and define clear segregation of functions between TCOE and P&OP (Process & Operations Planning team), a shared operation functions across GIPS (Group Infrastructure & Platform Services)
• Work with P&OP team to make sure hygiene factors such as e-learnings and clean desk policies are adhered to
• Support the TCOE Business Continuity Program functions such as BCP awareness and Calltree exercise
• Work closely with Business Finance & P&OP teams to make sure TCOE HC are tracked, reported and provide trend analysis periodically
• Drives and measures adoption of GTO testing processes, methods and standards across GTO domains
• Support TCOE team to daily operation such as seating and timesheet
• Support the coordination of any operation functions with IH2 (Innovation Hub 2) and Intermark Office in Malaysia
• Updates and maintains standards/ processes/ methodologies relating to testing and ensure alignment with other Bank GTO defined policies/ guidelines/processes in supporting IT delivery to business.
• Provides periodic reports on quality metrics used to benchmark and measure respective Testing domains and adherences to GTO defined standards on testing.

Key Requirements

• Bachelor’s Degree in computer engineering/ Banking & Finance or related field
• Must have oral and written communication abilities for both English language
• Proven working experience in operation administrative functions equivalent role with at least 6 to 9 years relevant experience in Banking and Finance
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services
• Strong attention to details, excellent analytical and problem-solving skills
• Experience in financial lifecycle primarily in procure to pay process
• Experience in vendor management to deal with external vendors
• Testing or quality certifications will be preferred
• Must display a high level of professional judgment, commitment, integrity, and teamwork

Responsibilities

· End-to-end accountability and Business Engagement

1. Serve as single point of contact for all of business and operation needs and a liaison between the technology development, business and operation groups.
2. Prioritize requests and define Program Roadmap with business and operations.
3. Take overall responsibility for preparing the organization to deliver the program in line within agreed governance, budget, scope, milestones, quality and process adherence parameters.

· Stakeholder Management: Manage all stakeholders required for program (e.g., Business, Technology, Operations, Compliance, etc.) to ensure the end-to-end delivery of the program.

· Requirement Management and High-Level Solution

1. Collaborate with Business or Operations Program Manager to create Investment Proposal and Project Plan documents, including high-level requirements and business requirement document (BRD).
2. Prepare a high-level solution as part of investment proposal to illustrate the feasibility of achieving the business needs including diagrams outlining the nature of the solution.
3. Consult the architecture and technology team for advice or technology roadmap direction if the solution is technically complex or new.
4. Ensure consistency of high-level solution with the technology roadmap.
5. Define and implement a post go live support model.

· Project Execution

1. Participate in overall project governance with key stakeholders
2. Review and sign-off key deliverables (e.g., BRD, Test Plan, FSD, Test Reports)
3. Overall accountable for providing T&O resources to execute program
4. Be jointly accountable for program plan, budget/project finance, risks and stakeholder management with Business Program Manager

Requirements

· Master’s/Bachelor’s degree in Engineering/Business/Finance or equivalent.

· 2 years+ of relevant banking experience.

1. Retail banking, particularly Wealth or Private Banking experience with investment product knowledge.
2. Knowledge of the regulatory changes, especially in the sales & advisory process.
3. Strong knowledge of investment products.
4. Program Management with Omni Channel Servicing in Retail domain, preferably having done transformation programs.
5. Knowledge of Best Practices and Service Excellence in Technology & Operation Management Understanding of technology and operational processes across functions / departments in the bank/market.
6. Experience in delivering large-scale programs.

· Experience in scoping and evaluation – defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation.

· Experience in Digital Servicing Transformation with working knowledge of Lean/Agile principles/practices and getting actionable insights using data will be a plus.

· Excellent stakeholder management and communication skills.

· Strategic forward-thinking approach to challenges with outstanding influencing, negotiating and persuasion skills.

· Strong quantitative, analytical, problem solving and process design skills that can translate analysis into actions that meet business objectives.

· Passionate, diligent individual with ability to thrive in ambiguity.

· Resourceful team player.

1. Job description

· Involved in participation of testing and implementation of system related initiative and enhancement

· Propose and execute campaigns for unsecured loans products

· Manage first line response to product and services enquiries from touch points and support units

· Initiate process improvement for Unsecured Loan products

· Work together with support units to study and understand data related to UL products

· Support regular reporting, adhoc task and administrative matters

· To execute marketing communication/material and campaign driving Unsecured Loan portfolio revenue and digital usage (Book schedule, raise criteria request, ensure timeline is met)

· To review marketing content, T&Cs and messages (PN/eDM/letters) relating to Unsecured Loan products

2. Required Experience :

· Degree holder

· Preferably 1 year experience in consumer banking or related industry

· Preferably prior experience in handling loans product management or similar end-to-end product life cycle

· Self-driven and able to work independently under timeline pressure

· Good communication skills and strong team player

· Able to manage and work with stakeholders

· Willing to work overtime when there is system testing and implementation

Role: Production Support Analyst

Job Level: 8-10 years of relevant experience (L3)

Job description

Job Title: L2 Production Support

Project: Production Support

Key Skills:

Swift Product Skills:

Retail / Wholesale banking support, AML, AMH, Wealth Management

Programming Languages:

Java, J2EE, JMS, Webservices, Micro Services,

UNIX (Shell Scripting)

Database & Tools:

Oracle (SQL & PL Sql), Control M, Splunk, Prometheus, Grafana,

Servers & Middle Ware: OpenShift Platform (OCP), IBM MQ Series, Weblogic, Tomcat

Job Objectives

We are seeking a skilled and experienced application production support to oversee and manage various projects within our prod support team.

The ideal candidate will have a strong background in the project management, particularly with prod support env, and possess excellent org and comm skills.

This role will primarily focus on coordinating and managing projects related to the maintenance and enhancement of our production systems, ensuring timely delivery, stability, and high-quality results.

Key Responsibilities

• Key point of contact for development team to coordinate / validate on the production readiness, change quality, observability, resilience, and production risk
• Identify and mitigate project risk, proactively addressing potential issues to minimize potential disruptions to production operations
• Serve as the primary point of contact for project-related communications, providing regular updates to stakeholders on project status, milestones, and any changes in scope or requirements.
• Facilitate the resolution of project-related issues and conflicts, working collaboratively with team members and stakeholders to find effective solutions
• Maintain accurate project documentation, including project plans, meeting minutes, status reports, and other relevant records.
• Identify opportunities for process improvements and efficiencies within the production support team, implementing best practices to enhance overall project delivery and performance.
• Ensure compliance with company policies, procedures, and regulatory requirements throughout the project lifecycle.
• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
• Manage and respond to users on timely manner for reported production issues/clarification

Key Requirements

• Minimum 10 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk
• Proven experience in project management, particularly in a production support environment
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
• Demonstrated ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Hands-on experience in IT Operations/Production support L2/L3.
• Experience in ITIL process and tools like Control-M is a plus.
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution.
• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
• Experience working in financial services industry supporting mission critical applications is a big plus.

Job roles and descriptions:

· Involved in participation of testing and implementation of system related initiative and enhancement

· Propose and execute campaigns for unsecured loans products

· Manage first line response to product and services enquiries from touch points and support units

· Initiate process improvement for Unsecured Loan products

· Work together with support units to study and understand data related to UL products

· Support regular reporting, adhoc task and administrative matters

· To execute marketing communication/material and campaign driving Unsecured Loan portfolio revenue and digital usage (Book schedule, raise criteria request, ensure timeline is met)

· To review marketing content, T&Cs and messages (PN/eDM/letters) relating to Unsecured Loan products

Required Experience:

· Degree holder

· Preferably 1 year experience in consumer banking or related industry

· Preferably prior experience in handling loans product management or similar end-to-end product life cycle

· Self-driven and able to work independently under timeline pressure

· Good communication skills and strong team player

· Able to manage and work with stakeholders

· Willing to work overtime when there is system testing and implementation

Job Responsibilities:

The Bank is seeking a highly motivated candidate for the position of IT Junior Project Manager within Information Technology Department under Systems Office for Asia.

The successful candidate will be part of a growing dynamic team that is in-charge of the data warehousing and local regulatory reporting systems. These are crucial systems to ensure business users will be able to meet the reporting requirements by the regulator.

You will be expected to play an important role in ensuring good quality, timely delivery of the system solutions with primary assignment of planning, organizing and implementing the team’s technical projects.

· Coordinate production releases and roll-outs

· Delegate tasks to the necessary project team members

· Present projects' progress and results

· Maintains the organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans

· Completes projects by coordinating resources and timetables with user and system departments

· Maintains quality service by establishing and enforcing organization standards

· Maintains professional and technical knowledge by attending educational workshops

· Contributes to team effort by accomplishing related results as needed

· Organize as required projects meetings, follow-up and minutes taking, newsletter, and other administrative tasks

· Develop and maintain strong stakeholder management with key stakeholders both within the Bank and externally

· Assisting Project Lead/Manager for other ad-hoc tasks

· Adhere to all company policies as well as guidelines

Job Requirements:

· Bachelor's degree in computer science or information technology, or equivalent experience

· Minimum 5 years of IT project management experience

· PMP or Project Management Certifications is a plus

· Strong problem-solving skills

· Proficiency in managing cross-functional teams

· Great social skills

· Result-orientated mindset

· Strong communication skills

· Excellent attention to detail

10 Years and Above Experience

Release Manager is accountable for pre-production validation of software changes, and their organized, structured deployment to production.

Duties include, but are not limited to:

- Provisioning of the technical environment, which enables pre-prod testing with production data

- Planning and execution of complex software cutover events, according to the Bank’s processes and standards

Responsibilities

• Coordination of designing, planning, building and final provisioning of pre-prod application testing (PAT) environment, consisting of applications from the Bank’s different units and using production data

• Identify technical skills and resources required for provisioning of PAT environment and work with the respective functional leads, to build a working team, sized for the task.

• Ensure coordination of the team’s work, acting as the Scrum Master (ensuring work planning, tracking, prioritization etc.)

• Ensure deliverables of working team are in compliance with internal standards, processes and policies.

• Liaise between working team and Change Management, Infrastructure Management, Security Management and other applicable processes and standards, ensuring quality input is obtained by the reviewing/approving body.

• For complex software deployments (cutovers):

o Work with project director, to plan and scope software release event(s)

o Take accountability for the entire event planning, across all participating systems and users

o Own the runbook, as the foundation of structured execution of actions during cutover window

o Ensure required communication alongside the progress of cutover steps

o Secure auditable artefacts for sensitive steps and decisions undertaken during the event

• Manage multiple work-streams concurrently and effectively resolve issues or conflicts.

Requirements

• Minimum 10 - 17 years of experience and out of which, minimum 5+ years of release management using JIRA.

• Experience in provisioning technical testing & production environments in multi-countries, open source, cloud-ready ecosystem.

• Working knowledge of various cloud supporting technologies (i.e. Open Shift, APIs, Kafka, VPC, GTM…)

• Hands-on Experience in IT environment observability, on infrastructure and application level

(Elasticsearch, Logstash, Grafana/Kibana, AppDynamics).

• Knowledge on CI/CD tools, flow mechanism other supporting tools and processes.

• Knowledge on API, Queue handling and Caching Techniques (Kafka, Redis…).

• Knowledge of Site Reliability Engineering principles regarding performance, reliability, monitoring and alerting.

• Ability to communicate effectively with IT and business senior stakeholders.

IT Junior Project Manager

Job Responsibilities:

We are seeking a highly motivated candidate for the position of IT Junior Project Manager within Information Technology Department under Systems Office for Asia.

The successful candidate will be part of a growing dynamic team that is in-charge of the data warehousing and local regulatory reporting systems. These are crucial systems to ensure business users will be able to meet the reporting requirements by the regulator.

You will be expected to play an important role in ensuring good quality, timely delivery of the system solutions with primary assignment of planning, organizing and implementing the team’s technical projects.

• Coordinate production releases and roll-outs

• Delegate tasks to the necessary project team members

• Present projects' progress and results

• Maintains the organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans

• Completes projects by coordinating resources and timetables with user and system departments

• Maintains quality service by establishing and enforcing organization standards

• Maintains professional and technical knowledge by attending educational workshops

• Contributes to team effort by accomplishing related results as needed

• Organize as required projects meetings, follow-up and minutes taking, newsletter, and other administrative tasks

• Develop and maintain strong stakeholder management with key stakeholders both within the Bank and externally

• Assisting Project Lead/Manager for other ad-hoc tasks

• Adhere to all company policies as well as guidelines

Job Requirements:

• Bachelor's degree in computer science or information technology, or equivalent experience

• Minimum 5 years of IT project management experience

• PMP or Project Management Certifications is a plus

• Strong problem-solving skills

• Proficiency in managing cross-functional teams

• Great social skills

• Result-orientated mindset

• Strong communication skills

• Excellent attention to detail

Job Objectives

· The Bank is looking for an experienced Production Support to join its support team

· To provide proactive, timely, effective and efficient support to the business users

· To perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs

· To own issues and projects, and work with the various teams to develop solutions for the users

· To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution

Key Responsibilities

· The Production Support person is responsible for managing the Enterprise Data Management for the Bank’s application including web GUI, SQL database and Tectia SFTP batch scripts.

· Work in the Production support team; Provide front-line support for incoming issues to ensure timely and effective resolution of user issues, queries and projects

· Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails

· Actively manage all incidents and issues to proper closure – escalate issues as appropriate to necessary teams and management

· Analyse, document and track all actions taken throughout the lifecycle of the issue including decisions made, successful and unsuccessful actions taken, and final steps executed for resolution. Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues

· Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users requirements

· Assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved

· Embrace standard Change Control Management practices, procedures and guidelines for application releases

· Engage vendor to provide solutions for the stability and sustainability of the production environment.

· Participate in annual DR/BCM activities or infrastructure related upgrade

· Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

Key Requirements

· Knowledge in HIS Markit EDM solution, MS SQL database, Windows/Tectia scripts, control-m job scheduling

· Degree in Computer Science / Engineering or related disciplines

· 2-5 years of hands-on application management experience, preferably in the Asset Management business

· Strong skills in Windows batch, Tectia scripting, MS SQL Database, BMC Control-M Scheduler

· Good team player, Independent , proactive and self-starter with excellent interpersonal and communication skills

Good to have:

· Basic understanding of the front to back of Asset Management operations

· Experience working in an ITIL-driven environment, and working knowledge of ITIL principles

• Manage backlog & stakeholder, clear understanding of the delivery and it’s ROI to prioritize work clearly for the cross functional team to deliver together
• Gather detailed requirement from business lead for analysis, collaborate with stakeholders for UI of signoff CJ, Data equirement, copytext, notifications templates, review for error scenarios etc
• Work closely with development to clarify requirements & ensure priorities are clear and provide SME knowledge where required
• Create the release plan with scrum master, with details on UAT, testing strategy, coverage, entry and exit criteria to implementation approach
• Manage sprint activities from sprint grooming, prioritisation, refinement, demo and related ceremonies
• Oversee delivery execution from QA resourcing. quality , sprint demo, status reporting from velocity to aging tickets and escalation where required.
• Manage allocated testing budget
• Provide UAT signoff against agreed exit criteria and track agreed open items
• Prepare Go Live plan , soliciting for LV support, arrange for KT to touchpoint and BAU support
• Support GO Live implementation and post production issues from troubleshooting, investigation and deployment within warranty period