Total 2 accounts manager job vacancies in Singapore

ABOUT THE ROLE

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As Customer Reference Manager SEA, you are helping to shape the future of the company and part of an entrepreneurial team in a rapidly growing business. You are passionate about building strong customer relationships and creating compelling stories that showcase the impact of innovative solutions. The role involves working closely with stakeholders in the marketing and sales teams to identify ideal customers for engagement, coordinating customer participation in events, and facilitating the creation of customer reference assets."

RESPONSIBILITIES

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• Set strategy and vision for the implementation of our customer reference program in SEA and as the external contact for the company customers.
• Identify and nurture a pool of satisfied customers willing to participate in marketing activities, including case studies, testimonials, webinars, and events.
• Engage with marketing, sales, product and executive teams, on a daily basis, regarding customer advocacy. Train internal teams on use of reference materials, processes, programs and strategy for customer assets.
• Coordinate customer speaking opportunities, including webinars, conferences, and industry events, to highlight our brand’s impact through authentic customer advocacy.
• Work directly with customers to capture their experiences, success metrics, and insights, crafting compelling narratives and case studies to be used across sales and marketing channels.
• Foster long-term relationships with referenceable customers, ensuring their ongoing engagement and satisfaction with the reference process.
• Measure the effectiveness of the customer reference program by tracking metrics such as engagement, lead generation impact, and sales influence, using insights to refine strategies.

PREFERRED QUALIFICATIONS

• Bachelor's degree or equivalent practical experience - MBA degree a plus.
• 5 years experience in business-to-business (B2B) marketing or developer marketing channels such as content, event and community marketing, direct emails and social media.
• Ability to speak and write in English fluently
• Strong stakeholder management
• Project management skills and experience including websites, social media, reporting and managing vendors and agencies for content creation and review.
• Have agency experience, particularly in customer success, sales, PR, analytics and customer advocacy.

About Algomarketing

Founded in 2017, Algomarketing is a global Marketing operations and technology consultancy that is empowering Marketers through Algorithmic Marketing. We are at the forefront of revolutionizing marketing efficiency and ROI through AI, automation, and machine learning. With operations in 27 countries, our data-driven solutions in marketing automation and analytics have powered notable projects for giants like Google and Zoom. Join us to lead the next wave of marketing technology innovation.

The Role

As a Client Services Manager, you will play a critical role in nurturing and expanding our client relationships. This involves strategic account development, effective project management, and leveraging your B2B marketing expertise to ensure client success. You will be a key player in a team dedicated to delivering superior customer experiences and driving our company's growth.

Responsibilities

Account Development and Growth

• Support identifying new business opportunities and assisting with proposal development.

• Build and maintain strong relationships with key account stakeholders.

• Analyze client business challenges to identify bottlenecks in collaboration with Leads or Directors.

• Keep CRM and project tracking tools updated with accurate and timely information.

Commercial Management

• Produce client deliverables and contribute to larger projects.

• Ensure CRM reflects up-to-date business pipeline data for planning and forecasting.

• Understand vendor and client contract terms thoroughly.

Leadership and People Management

• Oversee project engagements, managing issues, risks, and timelines.

• Engage directly with clients, providing high-quality support and service.

Industry Knowledge and Experience

• Demonstrate expertise in AdTech, MarTech, media buying and programmatic from agency or client-side roles.

• Commit to creating exceptional customer experiences.

• Be familiar with business development activities in a consulting domain (or sales-driven function)

Requirements

• Have 3-6 years of consulting or relevant marketing agency experience, including at least 2 years in technology consulting.

• Prior experience in the Cloud Computing or FinTech industry is highly desired, but not a must.

• Exhibit self-motivation and the ability to excel independently in a fast-paced environment.

• Prior experience in the collaborative development of SOWs, RFPs and client-facing presentations.

• Strategic thinking and team management skills.

• Strong client-facing and communication abilities.

• Bachelor’s degree in business administration or related field.