You will be operating as part of Technical Department doing support, training, troubleshooting, and implementation, pre-sales and ongoing upkeep of annual maintenance contract with our customers.
- Conduct technical requirement study and prepare for effective product demonstration to potential client.
- Project scheduling for system implementation and conduct software training for potential client.
- Support existing customers, retraining and other enquiry.
- Diagnose clients’ issues and provide ad hoc technical/helpdesk support that may be required.
- Assist the development team in new patches testing and scope documentation writing.
- Attend and participate exhibition and events for networking and lead generation activities.
- Providing support to sales department
- Any related job that may be required
In short, your role is to provide customer satisfaction and thus improve and enhance the image of our software in the market.
Job Requirements and Qualifications:
- Excellent analytical and time-management skills.
- Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers.
- Knowledge of basic ERP software and finance applications is a must.
- Exposure to Sales and Marketing will be an added advantage.
