Total 2 customer service job vacancies in capital tower central singapore

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Responsible for launching customer promotions and existing customer campaigns, including structuring campaign mechanics and ensure seamless implementation end-to-end.

Key objectives derived from campaigns are to meet company’s ANP/VoNB targets, as well as to increase repurchase from existing customers. Campaigns are to integrate with Technology, Digital Platforms and Analytics as we move towards digitizing our offers to customers, creating a seamless online journey.

The role is a key team player in contributing to the overall Objective Key Results of the Customer Value Management team.

• Responsible in campaign management and ensuring timely end-to-end campaign execution. From conceptualization to cost analysis, working out operational process, technical enhancements and digital implementation as well as getting clearance for necessary approvals.
• Initiating discussions with Product, Actuarial, Risk and Compliance on campaign offer, work out financial projections and getting campaign paper approval.
• Lead discussions and provide campaign requirements to Technology and Operations team, accountable towards successful campaign implementation for frontend and backend systems.
• Conceptualizing product campaigns for existing customers by working closely with Product Development team and keeping the team’s Objective Key Results in mind.
• Ideating customer promotions to drive business outcomes and creating a frictionless technical implementation for our distribution channels.
• Working closely with Marketing Specialist in the team to come up with campaign proposition for different existing customer segments. Communicate key marketing message to internal and external customers through various digital platforms.
• Presentation on campaign proposition effectively to internal stakeholders including conducting sharing sessions with our financial services consultants. Ability to answer queries and refine campaign process through suggestions received from stakeholders and distribution channels.
• Leverage on campaign data analytics to provide recommendations to optimise campaign performance including post campaign analysis.
• Perform other responsibilities periodically assigned by supervisor

Requirements:

• Degree holder in Business or relevant fields
• 3-5 years of Marketing or Product Management experience within the insurance industry is required.
• Applicants from Banking and Finance industry are also encouraged to apply.
• Strong communicator who is able to work with multiple cross functional teams 

#LI-SC1

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone. If you believe in developing a better tomorrow, read on. About the Role As a key member of Customer Value Analytics team, this role will have the opportunities to influence decisions making in Marketing. You will turn business questions into data analysis and provide recommendations to business partners efficiently. You will support management and internal stakeholders with the following: Work with various business owners to identify business opportunities, data needs and pain points. Design, build and automate reports and studies to track key business performance, leveraging Databricks SQL and Alteryx Design and build scalable data solutions to improve efficiency within team and enable first-level self-service by business owners Fulfill and streamline current campaign data processes Plan and execute analyses to answer business questions and provide insights Data storytelling to connect the dots between campaign, product, customer segment and business performance. Deliver effective presentation of findings and recommendations to stakeholders Fulfil adhoc requests. Identify trend and business needs from these requests, and propose long-term solutions Requirements: Bachelor's Degree in quantitative fields such as Analytics, Data Science, Statistics, Economics, Finance, or Operations Research. 3-5 years of experience in business analytics or data science, turning large datasets into actionable insights. Curious, highly motivated self-starter who is adept at problem solving and comfortable with learning new analytical skills. Strong SQL programming skill (mandatory). Experience using Tableau, Alteryx, and Python is preferred. Experience in insurance industry is preferred, but not mandatory #LI-SC1 Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.