Total 4 payroll analyst job vacancies in SG-AIA Tower

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

- Support Head, Customer Service in driving digital transformation and self-help tools at service touch points in Singapore and OSS Contact Centre with - Compliance and Operational Risk in mind.

- Responsible for designing “as if” and “to be” in customer experience journey on transformation tools.

- Collaborate with internal/external stakeholders and spearhead in implementing digitalization and self-help capabilities to achieve Corporate Solutions’ goals and vision in Joyous CX.

- Drive e-portals utilization rate, focus on accuracy and quality of contents and increase customer satisfaction ratings.

- Develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

- Support investigation of complainants escalated to Customer Service section and communicate investigation findings/outcome to complainant/business partners within the required turnaround time.

- Attend to enquiries/feedback received at the various customer service touch points.

-Use of data to identify and recommend any process/operational enhancements or new service propositions to improve customer service and experience.

- Support Section Head in implementing and maintaining a centralized knowledge library as source for future omnichannel servicing portal.

- Performs other responsibilities and duties periodically assigned by Section Head in order to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you’re not just safeguarding AIA’s financial wellbeing. You’re securing a better future for the people and communities we serve - today, tomorrow and for generations to come.

If that interests you, read on. 

About the Role

• Work on pricing of new and existing life insurance products and services with internal and external stakeholders with a high level of accuracy.
• Analyse, monitor and evaluate key financial metrics which support initiatives to achieve improvement for the customer, stakeholders and shareholders.
• Review the product related documents.
• Continual assessment, identification and implementation for product improvement and campaigns.
• Support the delivery of various regulatory filing, e.g. MAS, SDIC, FATCA etc.
• Assist the necessary system implementation work, UAT testing, Day 2 enhancement.

Requirements

• A minimum of a bachelor's degree in actuarial science or an equivalent field with at least 1 year of experience in actuarial work.
• Demonstrated progress in actuarial professional exams.
• Proficient in Microsoft Office (Excel, Word, Power Point etc)
• Knowledge of Prophet will be a plus.
• Strong communication adn stakeholder management skills
• Willingness to step outside your comfort zone and take on new challenges

#LI-SC1

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Payroll and Process Improvement:

• Work with outsourced payroll vendor, ensure accurate and timely interpretation and data integration to payroll systems, as well as payment-related calculations for payroll accuracy. Process statutory payments and deductions.
• Deliver excellent employee payroll experience through accurate payroll processing, reporting within agreed SLAs/KPIs
• Submit monthly payroll data for approvals, generate payroll related reports and finance journal entries
• Computation of final payments during exit processes
• Manage employee payroll queries
• Ensure audit requirements are met both internally and externally
• Provide information for surveys, adhoc reports requests internally and from Group Office.
• Lead payroll projects / process improvement initiatives when required.

Tax:

• Handle & review IR21 of employees
• Review Year End Tax Forms (IR8E, A8A, A8B, IR8S) of employees, oversee and ensure that payroll vendor submits accurate tax forms to the tax authority
• Monitor and Manage the Directive to Pay/Notice of Assessment
• Coordinate with employees/HRBPs/tax vendors & local tax authorities to resolve tax issues
• Coordinate with relevant parties to settle taxes borne due to shares
• Ensure Tax Payment is done accordingly and on time and raise the applicable journal for the payment
• Attend to adhoc tax Inquiries
• Expat/International Assignee Tax Management
• Filing and maintaining tax records
• Monthly maintenance i.e. ensure salary withholding.
• Review the payroll and tax process to ensure adherence to policies/guidelines and audits.

KEY REQUIREMENTS

• Minimum 6 years of experience in payroll and tax principles, practices and procedures.
• Analytical with high attention to detail. Passionate in improving payroll and tax processes for increased operational efficiency.
• Able to manage confidential and sensitive data appropriately.
• Mature, responsible, self-driven and able to work independently in a fast-paced environment with minimum supervision.
• Working knowledge on Workday system is preferred.

#LI-SC1

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

WHAT YOU'LL BE DOING

• Active involvement in delivery and implementation of strategic initiatives and BAU enhancements requested by the business.
• Lead discussions with the business on understanding the processes and document the rules and enhancements that are needed.
• Prepare and review that the business requirements are comprehensive and they meet the business needs taking into consideration future needs and changing business needs.
• Evaluate alternative high-level solutions with Information Technology and make appropriate recommendations to the users.
• Conduct/review user requirements and responsible for requirement sign off.
• Collaborate and prioritize the changes needed with other key stakeholders in the business requirements so that the agreed launch timeline will not be impacted.
• Contribute to the overall planning and resources required, effective monitoring of the project status and plans.
• Provide requirements to Solution Analyst and Support Specialist.
• Prepare/review training materials and updating SOP documents.
• Actively seek continuous improvements in her/his area of expertise so that she/he continues to be relevant to the business.
• Perform ad hoc duties which will involve the need to support processing of service requests.

WHAT WE ARE LOOKING FOR

You are able to adapt to dynamic environments and manage multiple stakeholders. You also have:

• A Diploma or bachelor’s degree in insurance, Business, Computer Science or a related discipline.
• Working experience in life insurance operations and with knowledge in both operation and system areas are preferred.
• Integral Life (Life 400/Asia AS400) background is preferred.
• Experience in handling projects and product features
• Ability to be pro-active and self-motivated in a fast-paced environment to make things happen, meticulous and able to manage priorities to meet deadlines.
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills and good interpersonal skills.
• Positive attitude and willingness to share and learn.
• Ability to work under pressure with minimal guidance and is a team player.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.