E-commerce Sales & Operations Executive
Full-time
Senior Executive
10 months ago
Develop and conceptualize content and campaigns focused on increasing brand awareness and customer engagement across channels Develop, man..
- Develop and conceptualize content and campaigns focused on increasing brand awareness and customer engagement across channels
- Develop, manage and execute campaigns focused on increasing traffic and sales across e-commerce marketplaces including our own (Axquisite), Shopee, Lazada, FairPrice Online, Qoo10, Amazon, GrabMart and others
- Responsible for maintaining and updating the company’s website and e-commerce marketplaces while ensuring all content (pages, products and prices) are accurately displayed
- Research, analyse and present new and innovative ways to approach and execute social content
- Stay current with changes and advances in social media and advise on new channels and approaches to adopt
- Support in the creation of artwork and content (photos and videos) for our social channels
- SEO and SEM, research, analyse and present new and fresh ways to approach and execute social content
- Attend to customers' emails, enquires, messages on all social media platforms and administrative matters
- Perform duties of order processing coordination with various internal parties to ensure all sales orders are fulfilled efficiently and promptly
- Prepare and generate quotations, orders, invoices and coordinate logistics
- Day-to-day operations (including but not limited to packing and dispatching of parcels)
- Monitor products and quality checks, stock take and inventory records
- Ensure the accuracy of recorded transactions derived from source documents
- Candidates with relevant experiences are welcome to apply
- At least 1 year of work experience in a marketing position with a track record, preferably for digital/e-business brand
- Experience in e-commerce operations/similar is preferred
- Adept in Canva, Facebook Business Suite, Google Ads & Google Suite will be a plus
- Excellent communication skills and CRM
- Quick thinking and problem-solving attitude in tackling obstacles that may compromise on workflow, capacity and/or quality
- Ability to work as part of a team and take direction accurately
- Strong computer skills to include MS Office, web-based systems, and social media
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