Total 3 job vacancies by Aapc Services Pte. Ltd.

Job Highlights

• Be part of a global leader in Augmented Hospitality and Tourism.
• Discounts at over 3500 hotels globally.
• Flight Travel discounts with Qantas and Jetstar (staff rate)

Overview of Duties

• Demonstrate a commitment to total customer satisfaction through provision of professional drinks service (bar and table).
• Maintain a clean and hygienic work environment whilst ensuring a product of high quality and presentation.

Main Responsibilities

• Perform the tasks of order taking and maximise opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Ensure all beverage are made to Lounge standards and training standards provided by relevant Beverage supplier.
• Demonstrate versatility in responding to guest requests and situations.
• Maintain hygienic food service techniques during service.
• Be knowledgeable of and operate within appropriate outlet and lounge liquor licensing guidelines and House Management Policies.
• Applicants should possess a valid WSQ Food Hygiene certificate for this role.

Experience & Skills

• Possess a Professional Certificate/NITEC, Diploma, Advanced/Higher/Graduate Diploma or equivalent.
• Minimum 1 year of related experience in Hospitality/Hotel/F&B Culinary operations.
• Applicants must possess a valid WSQ Food Hygiene certificate.

Job Highlights

• Be part of a global leader in Augmented Hospitality and Tourism.
• Discounts at over 3500 hotels globally.
• Flight Travel discounts with Qantas Airways and Jetstar (staff rate)

Overview of Duties

• Providing friendly and efficient food and beverage service that meets the guests’ expectations.

Main Responsibilities

• Ensure excellent and professional service at all times.
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product. Ensure accuracy by repeating order(s) to the guests
• Ensure that dockets are written clearly and correctly so the kitchen can fulfill their duties effectively.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Other duties as required and outlined by the Food & Beverage manager and supervisor.

Experience & Skills

• Possess Diploma in Tourism/Hospitality or equivalent.
• Minimum 1 year of related experience preferably in Hospitality/Hotel/Lounge/F&B operations.
• Applicants must possess a valid WSQ Food Hygiene certificate.

Overview of Duties

• Ensure effective and efficient operation of the lounge reception desk.
• Provide exceptional service, ensuring total customer satisfaction to our guests at all times.
• Be an ambassador of Accor Hotels and the Qantas Airways brand.

Main Responsibilities

• Provide a warm welcome as first point of contact for lounge guests.
• Monitor lounge entry according to policy requirements.
• Ensure guest experience is seamless from check-in to lounge hosting. Assist with lounge service when required.
• Respond to customer queries and follow up with partner airlines as required.
• Provide services to our guests in relation to their flights in adherence to the lounge procedures.
• Develop positive communication with airlines for good business relationships and understanding of their guests and flights that utilises the lounge.
• Monitor, log and announce all flight departures and delay updates as required.
• Ensure effective communication of new and updated information regarding policies, and general lounge information.
• Conduct delay management, including organising re-bookings, and keeping customers informed of changes; and advising Customer Journey Managers along with effective use of service recovery tools.
• Ensure strict procedures are followed in regards to guest transportation, luggage collection and storage, and guest confidentiality.
• Arrange guest transportation to and from the lounge for guests requiring mobility assistance.
• Carry out reception duties as required.
• Maintain a professional rapport with colleagues and guests.
• Ongoing open communication and reporting as required by the Managers and stakeholders.
• Visually inspect the lounge and surrounding vicinity to ensure the areas are clean and tidy at all times and take action to ensure this meets our standard.
• Act in accordance to relevant service standards in all dealings with colleagues and people external to Qantas Airways.
• Any other assigned duties.

Experience & Skills

• Minimum Diploma in Tourism/Hospitality or equivalent.
• Minimum 3 years of related experience preferably in Concierge/Hospitality/Hotel/Lounge/F&B operations.
• Experience in F&B, hosting, order taking and serving.
• Required to acquire and be competent in internal systems
• Proficient in MS Office - Word, Excel and Powerpoint.