Total 2 job vacancies by Aapc Services Pte. Ltd.

• Be part of a global leader in Augmented Hospitality and Tourism.
• Discounts at over 3500 hotels globally.
• Flight Travel discounts with Qantas and Jetstar (staff rate)
• To carry out allocated cleaning duties, achieving established standards of cleanliness and presentation to meet guest’s needs and exceed their expectations in regard to the cleanliness of the lounge.
• Clean all public areas and back of house areas
• Clean and maintain locker rooms, staff and public washrooms, toilets and showers
• Carry out programmed / regular cleaning duties as allocated
• Use and clean equipment with care, reporting any defective equipment as set down in procedures manual
• Ensure all department equipment is maintained to a high standard
• Assist with regular equipment stocktaking
• Ensure the security of keys and public / back of house areas at all times by adherence to security procedures. Report any suspicious persons or items to Supervisor
• Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions
• Ensure adequate supplies of towels, amenities and consumables to meet the needs of the guests
• Liase with guests during peak times to ensure fair use of guest showers
• Have a working knowledge of relevant airline operating schedules and boarding times
• Have a sound knowledge of the airport layout (retail shops and services) and its environs
• Maintain currency of Aviation Security Identity Card (ASIC) and its requirements.

Overview of Duties

• Ensure effective and efficient operation of the lounge reception desk.
• Provide exceptional service, ensuring total customer satisfaction to our guests at all times.
• Be an ambassador of Accor Hotels and the Qantas Airways brand.

Main Responsibilities

• Provide a warm welcome as first point of contact for lounge guests.
• Monitor lounge entry according to policy requirements.
• Ensure guest experience is seamless from check-in to lounge hosting. Assist with lounge service when required.
• Respond to customer queries and follow up with partner airlines as required.
• Provide services to our guests in relation to their flights in adherence to the lounge procedures.
• Develop positive communication with airlines for good business relationships and understanding of their guests and flights that utilises the lounge.
• Monitor, log and announce all flight departures and delay updates as required.
• Ensure effective communication of new and updated information regarding policies, and general lounge information.
• Conduct delay management, including organising re-bookings, and keeping customers informed of changes; and advising Customer Journey Managers along with effective use of service recovery tools.
• Ensure strict procedures are followed in regards to guest transportation, luggage collection and storage, and guest confidentiality.
• Arrange guest transportation to and from the lounge for guests requiring mobility assistance.
• Carry out reception duties as required.
• Maintain a professional rapport with colleagues and guests.
• Ongoing open communication and reporting as required by the Managers and stakeholders.
• Visually inspect the lounge and surrounding vicinity to ensure the areas are clean and tidy at all times and take action to ensure this meets our standard.
• Act in accordance to relevant service standards in all dealings with colleagues and people external to Qantas Airways.
• Any other assigned duties.

Experience & Skills

• Minimum Diploma in Tourism/Hospitality or equivalent.
• Minimum 3 years of related experience preferably in Concierge/Hospitality/Hotel/Lounge/F&B operations.
• Experience in F&B, hosting, order taking and serving.
• Required to acquire and be competent in internal systems
• Proficient in MS Office - Word, Excel and Powerpoint.