Total 2 technical support engineer job vacancies in d14 geylang eunos

Role & Responsibilities:

1. Supply on-site application support and metrology solutions to End users in CMP, CVD, Lithography and Etch process groups.

2. To establish good technical relationship (and good communication channel) with customers, have comprehensive understanding of their process and issues.

3. Maintain a high level of knowledge of the semiconductor industry, including future changes and trends.

4. Remain involved and up-to-date with new metrology applications and products.

5. Perform Pre-sale demonstrations and presentations to customers.

6. Help in developing new and current applications in close coordination with LTD or other subsidiaries.

7. Provide sales support and sales related information to the marketing group.

Requirements

1．Above Master’s degree in physical, Material Science Engineering or Chemical Engineering background.

2．Knowledge with Semiconductor process.

3．Must be able to work independently also a team player.

4．Good communication skills.

5．Willing to travel to various regions for training (basic training for up to 2mths) and support activities.

6．Strong analytical skills Multi-tasking, Good attitude and high EQ.

7．Proficient in English and Mandarin.

Roles & Responsibilities

1. Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.

2. Support OEM partners, and End Users internal service as defined under warranty and service support agreements.

3. Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).

4. Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.

5. Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.

6. Assist in new equipment integration, “add-ons,” and upgrades.

7. Provide feedback to the headquarters based on experience gained with customers.

Requirements

1. Bachelor’s degree related to Semiconductor / Engineering industry.

2. Prior experience in semiconductor industry would be an advantage.

3. Good communication skills, team player, service orientate.

4. Able to accept work shift and oversea support if need.

5. Proficient in English.

6. Fresh graduates are welcome