Total 3 technical support engineer job vacancies in no 3 changi business park crescent changi business park singapore

About the role

The position is part of our Cyber Fusion Center’s managed support and operations team and is responsible for day-to-day support and operations of assigned cybersecurity solutions and platforms.

Job Responsibilities:

• Provide support for assigned security platforms, including onsite troubleshooting, root cause analysis, prepare and present incident reports.
• Provide security knowledge in security architecture recommendation and perform the necessary best configuration.
• Provide collaboration efforts in assisting the SOC teams in incident investigation.
• Manage ticket queue and take ownership and responsibility of tickets assigned, within agreed SLA.
• Perform change requests activities per change window allocated, including planning, review, tracking & verification and documentation.
• Ensure that daily operations and tasks are properly completed and followed up.
• Escalate issues and liaise with subject matter experts as required to resolve issues.
• Support after-office hours activities and standby requirements as necessary.
• Support shift rotation as necessary.
• Prepare activities report and work documentation.

Job requirements:

• Educational background in Information Systems, Cybersecurity or related disciplines.
• 2-5 years of hands-on engineering, support or operations experience in Infrastructure, Network or Security Tools
• Broad understanding of systems, network infrastructure; working experience with databases, LDAP and directory services, application servers, operating systems, and network infrastructure.
• Proficiency in one or more general-purpose programming languages (Perl, Python, PHP, Shell, PowerShell, Windows Scripting, Windows console programs, .Net, Yara, Regular expression) will be a plus.
• Certificates such as ITIL Foundations, Microsoft MCSA, CISA, CISSP will be a plus.
• Ability to work independently, under the general guidance.
• Support after office hour and during weekend/public holiday.

Job Responsibilities:

• Security solution implementation (Products such as SIEM, SOAR, Threat Intel, EDR, BAS, ASM).
• Documentation for project requirements.
• Follow project implementation lifecycle.
• After sales support such as product incident escalation and technical support (24x7 SLA).
• Conduct user training and knowledge transfer session.
• Integration and customization of security solutions.
• Keen in cyber security domain.

Job requirements:

• Strong analytical, problem solving, communication and interpersonal skills.
• Computer Science/Computer Engineering/Information Engineering or equivalent discipline.
• At least 1-2 years’ experience in security system integrator environment.
• Knowledge in programming
• Basic knowledge on networking such as TCP/IP, firewall, switching and routing.
• Working knowledge on various operating system.
• Working knowledge in Database Platform.
• Basic knowledge in PCI/MAS TRM/IM8 compliance (Good to have).
• Working Knowledge in Coding/scripting (YARA-L, Python, Powershell, YAML, XML, etc).
• Basic knowledge in Cloud Services (AWS/AZURE/GCP) with knowledge on containers, stacks, Kubernetes, Dockers (Good to have).
• Senior Role will only be given to relevant experience in this field .

About the role

The position is part of our Cyber Fusion Center’s SOC team and is responsible for real time security event monitoring and security incident investigation.

Job Responsibilities:

• Investigate and review computer intrusions focusing on initial infection vector determination, identification of new indicators of compromise (IOC), and tactics, techniques, and procedures in support of threat detection and remediation.
• Continuously monitor security alerts queue and perform initial triage to identify any false positives and initiate improvement as necessary.
• Monitors health of security sensors and managed security infrastructure, and provide necessary support, including root cause analysis, and prepare incident reports.
• Manage ticket queue and take ownership and responsibility of tickets assigned, within agreed SLA.
• Collects data, evidence, and context necessary for Level 2 escalation.
• Works closely with Level 2 & Level 3 team towards the continuous improvement of the service.
• Ensure that daily operations and tasks are properly completed or followed up.
• Escalate issues and liaise with subject matter experts as required to resolve issues.
• Able to work in day and night rotational shift covering weekend/public holiday.
• Prepare scheduled and ad-hoc security summary report.

Job requirements:

• Diploma/Degree in Computer Science/Computer Engineering/Information Engineering/Cybersecurity or equivalent.
• At least 2 years of knowledge experience with security solutions and tools such as Firewall, Router, Proxy, EDR, PAM, IDS/IPS, SIEM.
• Basic understanding of common networking protocols and system infrastructure.
• Strong analytical, problem solving and interpersonal skills.
• Proficiency in one or more general-purpose programming languages (Perl, Python, PHP, Java, Yara, Regular expression etc) will be a plus.
• Relevant certification e.g., Certified Ethical Hacker (CEH) or Security+ will be a plus.
• Ability to work independently, under the general guidance.
• Working experience and knowledge on system infrastructure with interest of exploring into security domain also welcome to apply.
• Fresh graduates are also welcomed to apply.