Total 3 support analyst job vacancies in Islandwide

Responsibilities

• Provide first-line support for Government agencies queries on Whole-of-Government and GovTechs contracts, escalating complex issues to the procurement manager
• Assist the procurement manager in project coordination, including timeline management, stakeholder communication and addressing customer queries related to ongoing ICT tender projects
• Manage the life cycle of support tickets from creation to closure, ensuring timely resolution and appropriate escalation when required.
• Generate and analyse dashboard reports on key performance indicators, providing insights to management on trends and areas for improvement
• Compile, collate and cleanse reports from various sources (e.g. IT Service Management portal, GeBIZ, forms, spreadsheet, etc) to support informed decision-making and reconciliation of information
• Provide administrative support for assigned projects such as collating, validating and tracking information from suppliers
• Support the procurement manager in identifying potential value creation opportunities and process improvements within the ICT procurement operations
• Manage the annual system polls, respond to agencies queries, and analyse the returns submitted by Government agencies.
• Assist in the development and maintenance of procurement documentation, while staying updated on ICT industry trends and Government procurement regulations
• Other admin and support activities required from time to time.

Requirements:

• Proficiency in Microsoft Office Suite and SharePoint is required
• Familiarity with tech stacks such as SharePoint, .NET, Java, and Salesforce is essential.
• Knowledge of basic coding (e.g., macros, Visual Basic) and experience with data visualization tools will be advantageous.
• Strong analytical skills, with the ability to compile, cleanse, and manage data from various sources (e.g., IT Service Management portals, GeBIZ, spreadsheets).
• Effective communication skills to assist in project coordination, stakeholder communication, and handling customer queries.
• Experience in generating and analyzing reports on key performance indicators (KPIs).
• Knowledge of ICT procurement processes and Government procurement regulations is preferred.
• Ability to work independently and manage tasks within tight timelines.
• Experience or knowledge of supporting large-scale systems within Government agencies is a plus.

Requirements

• Possess a degree in Computer Science/Information Technology or related fields.
• Proven experience as a Business Analyst with extensive testing experience, preferably in the financial or investment industry.
• Strong understanding of software development life cycle (SDLC) and testing methodologies.
• Proficient in SQL.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Detail-oriented with a focus on quality and accuracy.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities:

• Proactively work with business (research analysts, quantitative strategist, end-users, etc.), understand business requirements to enhance our investment and research data solutions and strategies.
• Contribute, influence, and review the design of data solutions to ensure they meet both business and operational needs.
• Conduct requirement workshop with business and/ or users and analyze requirements holistically to enhance our investment and research data solutions and strategies.
• Plan, develop testing strategies and execute end-to-end user acceptance testing of system and data changes in data solutions.
• Set up, improve and streamline new or existing data operations process through analyzing systems operations data (SLAs, customer satisfaction, delivery quality, team efficiency etc.) for continuous improvements.
• Monitor, analyze, investigate, and resolve day-to-day operational incidents and provide advisory to users.
• Design quality metrics and monitor quality of enterprise datasets.
• Manage and maintain strong data provider relationship to ensure continuous support and knowledge for existing and future data needs.
• Possess a degree in Computer Science/Information Technology or related fields from recognized tertiary institution.
• 3 to 8 years of experience in data management, data analysis, user/business requirements analysis and enhancement, data analytics and visualization. Preferably within investment and banking industry.
• Good understanding of the principles, key controls, and processes relating to data management, as well as data modelling and data integration.
• Good at working with details and is meticulous for operations.
• Experience working with business intelligence/data visualization tool using Tableau and PowerBI.
• Familiarity with data warehouse, data models, data management tools, and data extraction such as SQL, Tableau, Python or R is preferred.
• Knowledge of using formulas/macros in Excel is advantageous.
• Experience in economics/finance related courses is preferred.
• Excellent written and verbal communication skills.
• Strong interpersonal skill to interact with diverse stakeholders.
• Agile, fast learner and able to adapt to change.
• Good team player, with strong analytical skill and enjoy complex problem solving.
• Experience with the Systems Development Life Cycle (SDLC) implementation methodology and/or Agile methodologies like Scrum and Kanban.