Total 2 scientific operations manager job vacancies in Islandwide

The functional role of a Project Manager (“PM”) is to help support the planning and execution of the MAX Tax Schemes portal product delivery. The main responsibilities include:

• Project coordination
• Stakeholder communication
• Change management and training
• Monitoring and tracking progress
• Documentation and reporting

Key Responsibilities

• Assisting in planning and scheduling project timelines, tasks and deliverables
• Supporting project team in meeting deadlines, monitoring task completion and ensuring smooth project flow
• Maintaining and organizing project documentation, including plans and business requirements
• Preparing status reports and presentations for management
• Developing training resources with the vendor’s support
• Engaging key stakeholders to ensure they are informed and supportive of the change through regular communications
• Driving change management strategies and plans, including coordinating communication and training programs to help users adapt to the new system features
• Handling and responding to user inquiries and issues reported for the product via various communication channels like emails and calls
• Helping users resolve issues with the product by following the FAQs guide
• Escalating unresolved issues to senior staff or business teams when necessary
• Meeting performance metrics like call handling time, customer satisfaction scores, and issue resolution rates
• Maintaining accurate records of all communications and resolutions for future reference
• Working with other team members, supervisors or departments to ensure efficient service operations

What we are looking for

• 1 to 4 years experience with change management for implementation of new systems and/or customer engagement
• Excellent communication and interpersonal skills, problem-solving, patience and attention to detail
• Proficiency with basic computer skills
• Strong listening skills and empathy
• Project management skills will be an added advantage
• Ability to work in a fast-paced environment
• Strong time management and multitasking abilities
• Knowledge of Singapore Government procurement and governance processes will be an added advantage.
• Knowledge of design thinking and workshop facilitation will be an added advantage.

We are seeking a highly motivated and experienced Project Manager to join our team in leading the Government Data Centre (GDC) Migration Project. This role requires overseeing the transition of critical IT infrastructure, systems, and applications to a new data centre environment. You will work closely with government stakeholders, vendors, and internal teams to ensure a smooth and secure migration process, aligning with government standards and regulations.

Key Responsibilities:

• Comprehensive Migration Planning: Develop and manage a detailed migration plan, including timelines, resource allocation, and risk mitigation strategies.
• Coordination & Stakeholder Management: Collaborate with internal IT teams, government agencies, and vendors to ensure smooth execution of migration activities.
• Systems Assessment: Conduct thorough evaluations of current systems to assess migration readiness and identify potential challenges.
• Infrastructure Design & Implementation: Oversee the design and deployment of new infrastructure in the government data centre, ensuring that all systems meet functional and security requirements.
• Data & Application Migration: Manage the migration process of data, applications, and systems, ensuring data integrity, security, and minimal downtime.
• Post-Migration Testing: Implement testing protocols to verify system functionality and ensure operational stability after migration.
• Project Documentation & Reporting: Maintain up-to-date project documentation, including progress reports, change management logs, and lessons learned.
• Compliance & Security: Ensure all migration activities adhere to government regulations, compliance requirements, and security standards.
• Stakeholder Communication: Provide regular updates on project status, risks, and mitigation strategies to senior management and key stakeholders.

What We Are Looking For:

• Proven Experience in ICT Project Management: Demonstrated experience managing medium to large-scale ICT projects, preferably within the government sector.
• Infrastructure Specialization: Strong background in IT Infrastructure project management, with expertise in systems, cloud, network, data centres, and facilities.
• Project Leadership: Proven track record of delivering complex IT projects/programs on time, within scope, and budget.
• Stakeholder & Vendor Coordination: Experience coordinating with diverse teams, including internal IT, government stakeholders, and external vendors.
• Compliance & Security Focus: Deep understanding of government regulations and security standards, ensuring adherence throughout the migration process.
• Comprehensive Understanding of Migration Processes: Expertise in planning, executing, and overseeing data, application, and infrastructure migrations.