Total 5 help desk specialist job vacancies in Singapore

Academia is looking for full-time Customer Service Executive who is outgoing, meticulous and well-spoken.

Candidates who are passionate about providing quality customer service and engaging interactions are more than welcome.

Responsibilities:

• Provide general front desk assistance to walk-in students and parents
• Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies
• Assist students and parents with registration and scheduling changes by inputting changes into the student database
• Assist students and parents with invoicing and payment via credit card or bank transfer
• Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary
• Provide administrative support to teachers when required, including printing, photocopying, and scanning
• Perform any other duties as required and assigned by Management

Requirements:

• Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients)
• Computer literate – able to use Microsoft office and able to learn/use various computer applications to respond to client queries and input or change client data
• Past experience in front-facing customer service is a plus
• Off days on Thursdays and Fridays
• Salary: $3000 to $3,500

Please apply online with your CV and cover letter. Only shortlisted candidates will be notified.

Keywords: Front Office, Front Desk, Front of House, Receptionist, Customer Service, Client Facing, Education, Tuition Centre, Administrative, Admin Officer, Admin Executive, Admin Assistant

Academia is looking for full-time Customer ServiceExecutive who is outgoing, meticulous and well-spoken.

Candidates who are passionate about providing quality customer service and engaging interactions are more than welcome.

Responsibilities:

• Provide general front desk assistance to walk-in students and parents
• Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies
• Assist students and parents with registration and scheduling changes by inputting changes into the student database
• Assist students and parents with invoicing and payment via credit card or bank transfer
• Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary
• Provide administrative support to teachers when required, including printing, photocopying, and scanning
• Perform any other duties as required and assigned by Management

Requirements:

• Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients)
• Computer literate – able to use Microsoft office and able to learn/use various computer applications to respond to client queries and input or change client data
• Past experience in front-facing customer service is a plus
• Full-time: 3 weekdays (9.30am to 7.30pm) + 2 weekends (9am to 7pm)
• Off days on Tue and Wed, or Thu and Fri
• Salary: $3000 to $3,500

Please apply online with your CV and cover letter. Only shortlisted candidates will be notified.

Keywords: Front Office, Front Desk, Front of House, Receptionist, Customer Service, Client Facing, Education, Tuition Centre, Administrative, Admin Officer, Admin Executive, Admin Assistant

Academia is looking for full-time Front Desk Executives who enjoy working with students and their parents, and are dedicated to providing an excellent customer service experience.

Responsibilities:

• Provide general front desk assistance to walk-in students and parents
• Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies
• Assist students and parents with registration and scheduling changes by inputting changes into the student database
• Assist students and parents with invoicing and payment via credit card or bank transfer
• Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary
• Provide administrative support to teachers when required, including printing, photocopying, and scanning
• Perform any other duties as required and assigned by Management

Requirements:

• Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients)
• Computer literate – able to use Microsoft Excel and able to learn to use various computer applications to respond to client queries and input or change client data
• Past experience in front-facing customer service is a plus
• Full-time: 3 weekdays (9.30am to 7.30pm) + 2 weekends (9am to 7pm)
• Salary: $2,800 to $3,300

Please apply online with your CV and cover letter. Only shortlisted candidates will be notified.

Keywords: Front Office, Front Desk, Front of House, Receptionist, Customer Service, Client Facing, Education, Tuition Centre, Administrative, Admin Officer, Admin Executive, Admin Assistant

Academia is seeking passionate and dedicated Specialist Teachers and Curriculum Developers to join either our Primary-level or our Secondary-level English department. This is an opportunity for enthusiastic and experienced teachers who are eager to make a positive impact on the education of young learners. Specialist Teachers and Curriculum Developers will work with the team to develop comprehensive and structured instructional materials, teaching and learning plans, and assessments to evaluate student progress.

Academia's mission is to make learning intuitive, in order to maximise educational outcomes for every student. We blend the best of the local education system with strong instructional scaffolding, research-based pedagogy, and elements from liberal-arts colleges and the humanities, to empower our students to be smart, confident, and in control of their educational futures.

We offer competitive compensation and benefits, career development opportunities, and a supportive work environment where your creativity and passion for teaching will be valued and appreciated.

Responsibilities

• Deliver physical and online lessons in a professional manner and manage students in a classroom setting
• Review student work and provide in-depth feedback and mark-ups
• Engage with both students and parents to provide advice and guidance, while building trust and rapport
• Provide curriculum feedback and develop engaging educational content as part of the curriculum team

Profile and background

• A high degree of proficiency with the English language is required.
• Teachers and tutors with several years of experience are invited to apply for this role.
• A strong interest in teaching as a long-term career is essential.
• Effective communication skills, to work as part of a team, and interact with parents and students.
• Patience, empathy, and the ability to connect with young learners.
• Interest in current trends in English language education, and willingness to learn and implement new teaching strategies.
• Applicants must be able to work on at least one weekend, due to the nature of the tutoring industry. Applicants who are willing to work on both weekends will be considered favourably.

Employee Value Proposition

• Be part of an educational organisation with a progressive vision for student learning
• Work collaboratively with other like-minded educators with a passion for student development
• Freedom and opportunity to apply academic ideas from the humanities and social sciences in the form of educational content

If you are a fresh graduate who is passionate about teaching and making a difference in the lives of primary school students, we would love to hear from you. Applicants who are making a career-switch or who have some teaching experience are also welcome to apply through this job listing.

Academia is seeking passionate and dedicated Specialist Teachers and Curriculum Developers to join either our Primary-level or our Secondary-level English department. This is an opportunity for enthusiastic and experienced teachers who are eager to make a positive impact on the education of young learners. Specialist Teachers and Curriculum Developers will work with the team to develop comprehensive and structured instructional materials, teaching and learning plans, and assessments to evaluate student progress.

Academia's mission is to make learning intuitive, in order to maximise educational outcomes for every student. We blend the best of the local education system with strong instructional scaffolding, research-based pedagogy, and elements from liberal-arts colleges and the humanities, to empower our students to be smart, confident, and in control of their educational futures.

We offer competitive compensation and benefits, career development opportunities, and a supportive work environment where your creativity and passion for teaching will be valued and appreciated.

Responsibilities

• Deliver physical and online lessons in a professional manner and manage students in a classroom setting
• Review student work and provide in-depth feedback and mark-ups
• Engage with both students and parents to provide advice and guidance, while building trust and rapport
• Provide curriculum feedback and develop engaging educational content as part of the curriculum team

Profile and background

• A high degree of proficiency with the English language is required.
• Teachers and tutors with several years of experience are invited to apply for this role.
• A strong interest in teaching as a long-term career is essential.
• Effective communication skills, to work as part of a team, and interact with parents and students.
• Patience, empathy, and the ability to connect with young learners.
• Interest in current trends in English language education, and willingness to learn and implement new teaching strategies.
• Applicants must be able to work on at least one weekend, due to the nature of the tutoring industry. Applicants who are willing to work on both weekends will be considered favourably.

Employee Value Proposition

• Be part of an educational organisation with a progressive vision for student learning
• Work collaboratively with other like-minded educators with a passion for student development
• Freedom and opportunity to apply academic ideas from the humanities and social sciences in the form of educational content

If you are a fresh graduate who is passionate about teaching and making a difference in the lives of primary school students, we would love to hear from you. Applicants who are making a career-switch or who have some teaching experience are also welcome to apply through this job listing.