Total 3 job vacancies by AccorCorpo

Join our team as an HR Business Partner, where you'll leverage your experience collaborating with a Centre of Excellence (CoE) and navigating a global Matrix organization. You will play a crucial role in aligning our HR initiatives with corporate goals, partnering with corporate leaders across the Asia region to implement effective Talent & Culture programs. Your expertise will help us drive strategic HR solutions that meet the unique needs of our Singapore office and other Asia domiciles as assigned.

You will utilize your strong knowledge of Human Resources and Industrial Relations principles, as well as your familiarity with employment laws across Asia. You'll have the opportunity to execute global HR programs in partnership with our CoE, ensuring consistent delivery across multiple regions. Your project management skills will be vital as you lead initiatives and foster collaboration among various business divisions for Accor.

With a commitment to inclusivity and a high-performance culture, you will support Accor’s ESG initiatives while driving positive change within the organization. If you have a proven track record in Talent & Culture, a passion for business partnering, and at least seven years of experience, we invite you to apply and be part of our journey to create an engaging workplace for all.

• Manage and support the Passenger Relations and Porter teams, ensuring smooth daily department operations.
• Champion and promote the Heartist Culture within the PRO and Porter departments.
• Monitor the appearance, standards, and performance of team members, with a focus on grooming, training, and fostering teamwork.
• Ensure team members are well-versed in lounge services and the airport layout.
• Develop and implement Business Continuity Plans (BCPs) to ensure uninterrupted lounge operations during crises.
• Contribute to projects focused on enhancing service delivery, IT systems, and lounge infrastructure.
• Collaborate with Talent & Culture on recruitment, selection, and performance management processes.
• Maintain strong communication and collaborative relationships with all operating departments.

• Providing personalized services and assistance to premium passengers at the airline lou and various areas of the airport.
• Handle and resolve escalated passenger complaints. Assist PRO Team as needed.
• Conduct briefings for the PRO Team covering daily events, VIPs/CIPs, expected activity, new or updated procedures, and items requiring extra attention.
• Move around and provide support in various PRO operating areas, including First Class Check-in, Customer Service Desk, Entrance, etc.
• Work as a team to ensure lounge duties are carried out efficiently. Monitor performance and provide ongoing coaching as required.