Passenger Relations Officer (PRO) - Team Leader, Lounges
18 hours ago
Providing personalized services and assistance to premium passengers at the airline lou and various areas of the airport.Handle and resolve..
- Providing personalized services and assistance to premium passengers at the airline lou and various areas of the airport.
- Handle and resolve escalated passenger complaints. Assist PRO Team as needed.
- Conduct briefings for the PRO Team covering daily events, VIPs/CIPs, expected activity, new or updated procedures, and items requiring extra attention.
- Move around and provide support in various PRO operating areas, including First Class Check-in, Customer Service Desk, Entrance, etc.
- Work as a team to ensure lounge duties are carried out efficiently. Monitor performance and provide ongoing coaching as required.
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