Total 10 it analyst job vacancies in kallang central singapore

This position is available from January 2025 onwards.

This position analyses and supports the hotel’s results and performance in various revenue streams (Rooms, F&B, Spa and Boutique) and recommends strategies and expectations based on the observed data trends and market changes.

Primary Responsibilities

Manages Revenue Management Operations

• Daily rate strategies review for daily rates and inventory to ensure room revenue optimization.
• Manage distribution of rates and inventory for the various market segments to ensure accuracy and parity.
• Ensures daily communication between Reservations and Front Office colleagues regarding inventory, short-term sell strategies, Group / Convention arrivals, rate changes and sell out strategies.
• Support different revenue streams with extraction of sales figures to support and analyze initiatives.
• To accurately process and manage Group reservations.
• Daily review and optimization of F&B reservations to ensure full optimization of covers and revenue for F&B outlets.
• With direct leader’s guidance, works closely with different revenue streams to support achieving the budget and forecast expectations.

Involvement in Wider Job Function Actions / Relationships

• Surveys the market and competitors in terms of performance (RevPAR Index, market penetration), pricing and availability as a basis for future tactical decisions.
• Takes an active role in the development of rates, promotions, packages and other selling strategies.
• Ensures compliance with the Best Price Guarantee and manage third party distributors in line with AccorHotels standards.
• Identifies business opportunities for need periods and participates in various newsletters, banners, e-brochures or ads to drive incremental revenue in various revenue streams.
• Stays current with the industry trends.
• Conducts and attends relevant meetings.
• Supports AccorHotels Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Values.
• Participates in developing different tactics, encompasses performance metrics, data standards, processes, policies, tools, training, best-practices and case studies to successfully roll out the strategies focusing on all revenue streams including Rooms, Food & Beverage, Spa and Raffles Boutique.
• Performs any other duties and responsibilities that may be assigned.

We are seeking an experienced and dynamic IT Manager to join our team at Mondrian Singapore Duxton. In this role, you will oversee the IT infrastructure, support hotel operations, and implement innovative technology solutions to enhance our guest experience.

How your day looks like?

• To ensure the smooth and efficient operation of the IT department and to deliver a prompt and efficient service to all departments
• To define and keep updated written incident management policies and procedures where action to be taken, persons to be contacted in case of incident are clearly mentioned
• To ensure the physical and logical security of IT system
• To ensure hotel is fully compliance & in place with the IT self-assessment requirement
• To review and take necessary action against IT Checklist (daily, weekly, monthly & yearly) completed by IT Executive
• To review backup status updated by IT Executive
• To perform periodical user access review for various systems
• To perform regular computer audits in the search of un-authorized programs, improper setup or loophole in the security setup
• Conduct capacity and performance studies recommending appropriate action to maintain standards of performance and capacity.
• Assist in performing hardware and software evaluation tests and determine appropriate installation or upgrade schedule.
• Administer, maintain and provide network level support for Hotel, Bar and Restaurant. Ensure functional integration of network and database server software and LAN hardware/software components.
• Perform fault isolation, problem determination and problem resolution of standard set network and serve problems to ensure proper integration of software and hardware components.
• Conduct capacity and performance studies pertaining to network file segments and servers (when applicable). Recommend appropriate action where performance is below objective or where capacity may be nearing its threshold.
• Assist in the monitoring and maintenance of process server and related network functions to ensure all components are performing optimally and in concert with each other.
• Perform hardware and software evaluations with individual workstations (when necessary) and determine appropriate installation and/or upgrade schedule.
• Maintain complete and thorough knowledge of new releases of network and server software.
• Document disaster recovery procedures and perform production turnover procedures with all application including but not limited to Opera Cloud, Symphony Cloud and other hotels systems.
• Maintain department objectives and keep consistent with objective from Business Units and Corporate Units.
• Run training classes for individual workstations and new applications. As well as attend training classes
• To develop and maintain good relationships IT providers
• Perform other duties as required by management.

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.

• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

A strategic and experienced Director of IT to lead hotel technology initiatives and manage IT operations. To have a deep understanding of IT infrastructure, systems management, and technology trends, as well as the ability to align technology with organizational goals. This role is critical in ensuring our IT resources are efficient, effective, and secure.

Primary Responsibilities

• Strategic Planning: Develop and implement IT strategies that align with the organization's goals and objectives. Identify and evaluate emerging technologies to enhance business performance.
• Team Leadership: Lead and mentor the IT team, fostering a culture of innovation, collaboration, and continuous improvement. Set clear performance expectations and provide regular feedback.
• IT Operations Management: Oversee the day-to-day operations of the IT department, ensuring systems and services are reliable, secure, and meet the needs of the organization.
• Budget Management: Manage the IT budget, ensuring cost-effective allocation of resources. Prepare and present budget proposals and reports to senior management and owing company.
• Project Management: Oversee IT projects from conception to implementation, ensuring they are completed on time and within budget. Coordinate with cross-functional teams to achieve project goals.
• Cybersecurity Oversight: Develop and enforce cybersecurity policies and protocols to protect organizational data and systems. Stay updated on security threats and implement mitigation strategies.
• Vendor Management: Establish and maintain relationships with IT vendors and service providers. Negotiate contracts and manage service level agreements to ensure quality service delivery.
• Stakeholder Communication: Collaborate with other departments to understand their technology needs and ensure alignment with IT capabilities. Serve as a liaison between IT and other business units.

Other Responsibilities

• Evaluate, recommend, plan and implement IT Capital and Operational related projects for the Hotel including expenditure planning.
• Lead the overall IT Department and Business units in all aspects.
• Oversee all guest-facing technologies in the hotel and ensure reliable product performance, innovative service offerings, and deliver personalized and efficient support for the same.
• Manage the day to day operations, includes scheduling and monitoring of IT colleagues attendance. Required on-site support over any special events to be planned accordingly.
• Ensures compliance, controls and security are in place.
• Ensure all maintenance contracts are reviewed and in place for all IT systems.
• Maintain an inventory list for all IT equipment and tag (not limited to computers, laptops and printers).
• Conduct PCI training and any other IT related trainings.
• Ensure that the team consistently provides a high level of operational stability for property-based technology, and high levels of service and support to colleagues and guests.
• Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
• Ensure that Accor Technology Policies and Procedures are carried out, as outlined in the Systems Manager user Guide including IT Data Protection services, Data Back-up, PCI compliance and security.
• Facilitate owner’s appointed auditors for annual IT audit.
• Provide technical expertise and project management for all technology projects.
• Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
• Effectively communicates technology related plans, actions and decisions with the hotel team.
• Ensures users are aware of the support processes.
• Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
• Be fiscally responsible by adhering to set budgetary guidelines.
• Responsible for IT monthly accruals and forecasting.
• Provide point of escalation support to Accor team.
• Be aware of the hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other reasonable duties assigned by the management.

Team Management

• Interview, select and recruit direct reports.
• Identify and develop team members with potential.
• Conduct performance review with the team.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Prepare detailed induction programs for new employees.
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

Span of Control

• IT Budget responsibilities
• IT Headcount responsibilities and Productivity

The Director of IT is responsible for the supervision and handling of day-to-day IT operations. The Director of IT ensures that timely IT support is rendered to all departments, especially in areas with guest contacts. He/she will be responsible for the administration of the inventory of all equipment, software and software licenses.

Primary Responsibilities

Hotel IT Operations and Infrastructure; Including but not limited to

• Oversee hotel IT Services team from managerial aspects and provide guidance to ensure all technology based questions can be answered promptly.
• Evaluate, recommend, plan and implement IT related projects for the Hotel.
• Lead the overall IT Department and Business units in all aspects.
• Oversee all guest-facing technologies in the hotel and ensure reliable product performance, innovative service offerings, and deliver personalized and efficient support for the same.
• Manage the day to day operations and scheduling of IT colleagues.
• Ensure that the team consistently provides a high level of operational stability for property based technology, and high levels of service and support to colleagues and guests.
• Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
• Ensure that Accor Technology Policies and Procedures are carried out, according to Accor Focus Guide and The Finance & Accounting Policy Manual and as outlined in the Systems Manager user Guide.
• Provide technical expertise and project management for all technology projects.
• Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
• Attend operational meetings as required.
• Effectively communicates technology related plans, actions and decisions with the hotel team.
• Contribute to Technology Services knowledge base.
• Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
• Be fiscally responsible by adhering to set budgetary guidelines.
• Provide point of escalation support to Accor team.

• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network.

• Manage system changes with appropriate support staff to ensure uninterrupted services.
• Maintain inventory of all equipment, software and software licenses (not limit to computers and laptops).
• Includes IT Data Protection, Data back-up, PCI compliance and security according to Accor Policy and Procedures.
• Maintenance contracts are reviewed and put in place for IT systems.
• IT Capital and Operational Expenditure planning (Budgeting, Forecasting and Accruals).
• Conduct PCI training.
• Ensure users are aware of Support processes, Corporate Help Desk.
• On-site technical resource during business hour:
• 8.30am – 6.15pm Monday – Friday
• Required onsite support over special events to be planned accordingly
• Attend operational meetings daily 9.00am

Team Management

• Interview, select and recruit direct reports.
• Identify and develop team members with potential
• Conduct performance review with the team.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Prepare detailed induction programs for new colleagues.
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedure.

• Attend all briefings, meetings and trainings as assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management.

This position analyses and supports the hotel’s results and performance in various revenue streams (Rooms, F&B, Spa and Boutique) and recommends strategies and expectations based on the observed data trends and market changes.

Primary Responsibilities 

Manages Revenue Management Operations

• Daily rate strategies review for daily rates and inventory to ensure room revenue optimization
• Manage distribution of rates and inventory for the various market segments to ensure accuracy and parity.
• Ensures daily communication between Reservations and Front Office colleagues regarding inventory, short-term sell strategies, Group / Convention arrivals, rate changes and sell out strategies.
• Support different revenue streams with extraction of sales figures to support and analyze initiatives.
• To accurately process and manage Group reservations.
• Daily review and optimization of F&B reservations to ensure full optimization of covers and revenue for F&B outlets
• With direct leader’s guidance, works closely with different revenue streams to support achieving the budget and forecast expectations.

Involvement in Wider Job Function Actions/Relationships

• Surveys the market and competitors in terms of performance (RevPAR Index, market penetration), pricing and availability as a basis for future tactical decisions.
• Takes an active role in the development of rates, promotions, packages and other selling strategies.
• Ensures compliance with the Best Price Guarantee and manage third party distributors in line with AccorHotels standards.
• Identifies business opportunities for need periods and participates in various newsletters, banners, e-brochures or ads to drive incremental revenue in various revenue streams.
• Stays current with the industry trends.
• Conducts and attends relevant meetings.
• Supports AccorHotels Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Values.
• Participates in developing different tactics, encompasses performance metrics, data standards, processes, policies, tools, training, best-practices and case studies to successfully roll out the strategies focusing on all revenue streams including Rooms, Food and Beverage, Spa and Raffles Shop.
• Performs any other duties and responsibilities that may be assigned.

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Lead, plan, and execute IT projects within the hotel, ensuring alignment with business goals.
• Oversee the implementation of new technology systems, upgrades, and integrations.
• Collaborate with various departments to identify technology needs and streamline operations.
• Manage project timelines, budgets, and resources effectively.
• Conduct risk assessments and develop mitigation strategies for IT projects.
• Supervise day-to-day operations, ensuring smooth functioning across various departments.
• Develop and implement operational policies and procedures to optimize efficiency.
• Coordinate with department heads to maintain quality standards and guest satisfaction.
• Oversee inventory management, vendor relations, and cost control measures.
• Analyze operational data to identify areas for improvement and implement solutions.
• Provide leadership and guidance to the IT and operations teams.
• Recruit, train, and mentor staff to maintain high performance and morale.
• Foster a collaborative and innovative work environment to achieve organizational goals.
• Delegate tasks and responsibilities effectively while providing support and feedback.
• Liaise with external vendors, contractors, and service providers to ensure smooth operations.
• Communicate IT updates, changes, and strategies effectively across the organization.
• Collaborate with senior management to align IT and operational strategies with overall business objectives.

The position is responsible in assisting the IT Manager to handle the day-to-day IT operations. The IT Administrator maintains the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, supporting the internal IT Helpdesk, troubleshooting hardware and software issues and providing resolutions to IT matters. This position will be responsible for the administration and internal support of the hotel’s computers, printers, servers, and related equipment.

Primary Responsibilities

IT Operations

• Resolve all IT issues for colleagues via frontline troubleshooting or escalation to the Corporate Helpdesk
• Provide IT assistance and expertise to in-house guests and Events.
• Support and administer to on-premise applications, systems, servers and networks.
• Monitor the Hotel datacentre and IT racks.
• Liaise with vendors on hardware maintenance and support.
• Manage daily backups of critical data.
• Deploy IT equipment for Tech Refresh or loans.
• Process IT system access for onboarding/offboarding of employees.
• Maintain IT asset and software license inventory.
• Assist the IT Manager in executing all IT projects at the Hotel.
• Assist the hotel’s day-to-day IT activities, ensuring all standards are followed.

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by the Management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other duties as assigned by the Management.

The position is responsible in assisting the IT Manager to handle the day-to-day IT operations. The Assistant IT Manager maintains and promotes core technology standards and maintains Accor best practices in respect to property systems. This role is responsible to maintain the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, supporting the internal IT Helpdesk, troubleshooting hardware and software issues and providing resolutions to IT matters. This position will be responsible for the administration and internal support of the hotel’s computers, printers, servers, and related equipment.

Primary Responsibilities

IT Operations

• Resolve all IT issues for colleagues via frontline troubleshooting or escalation to the Corporate Helpdesk.
• Provide IT assistance and expertise to in-house guests and Events.
• Support and administer to on-premise applications, systems, servers and networks.
• Monitor the Hotel data centre and IT racks.
• Manage daily backups of critical data.
• Deploy IT equipment for Tech Refresh or loans.
• Conduct PCI training.
• Process IT system access for onboarding/offboarding of employees.
• Liaise with vendors on hardware maintenance and support.
• Maintain IT asset and software license inventory.
• Contribute to Technology Services knowledge base.
• Attend operational meetings as required.
• Assist the IT Manager with IT budget and forecast.
• Assist the IT Manager in executing all IT projects at the Hotel.
• Ensure users are aware of Support processes, Corporate Help Desk.
• Assist the hotel’s day-to-day IT activities, ensuring all standards are followed.

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by the Management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other duties as assigned by the Management.

The position is responsible in assisting the IT Manager to handle the day-to-day IT operations. The IT Executive maintains the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, supporting the internal IT Helpdesk, troubleshooting hardware and software issues and providing resolutions to IT matters. This position will be responsible for the administration and internal support of the hotel’s computers, printers, servers, and related equipment.

Primary Responsibilities

IT Operations

• Provide frontline PC and server troubleshooting, resolve IT issues for end users.
• Modify configurations, utilities and software default settings.
• Support and administer Windows Servers.
• Backup and optimize database.
• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network.
• Provide In-house guest IT related matter troubleshooting.
• Install, test and configure new workstations, peripheral equipment and software. Assist with PC setup, IT system and access for onboarding of new users.
• Ensure that the usage and installation of software is in accordance with the software licensing laws.
• Work and consult with hardware and software vendors to setup and maintain all required equipment.
• Support the hotel’s stand-alone systems, including but not limited to, systems connected to the Network, point of sales systems, all related interfaces and file server.
• Assist the IT Manager in executing all IT projects at the Hotels.
• Assist the hotel’s day-to-day IT activities ensuring all standards are followed.

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other duties as assigned by the Management.

Primary Responsibilities:

The Director of IT is responsible for the following task but not limited to the below:

• Oversee hotel IT Services team from managerial aspects and provide guidance to ensure all technology based questions can be answered promptly.
• Manage the day to day operations and scheduling of IT colleagues.
• Ensure that the team consistently provides a high level of operational stability for property based technology, and high levels of service and support to colleagues and guests
• Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
• Ensure that Accor Technology Policies and Procedures are carried out, according to The Finance & Accounting Policy Manual and as outlined in the Systems Manager user Guide.
• Provide technical expertise and project management for all technology projects.
• Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
• Attend operational meetings as required.
• Effectively communicates technology related plans, actions and decisions with the hotel team.
• Contribute to Technology Services knowledge base.
• Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
• Be fiscally responsible by adhering to set budgetary guidelines.
• Provide point of escalation support to Accor team.
• Assist and support the hotel’s strategic plan implementation.