Total 3 service centre manager job vacancies in Singapore

DUTIES AND RESPONSIBILITIES

1 Perform body and facial treatment services according to respective Treatment Standard Operating Procedures.

2 Provide appropriate consultation and recommend correct treatments.

3 Ensure total customer satisfaction during and after each treatment.

4 Build and maintain a good rapport with customers.

5 Obtain feedback from customers after each treatment service and report such feedback to Clinic Manager.

6 Promote and make appropriate recommendations of products to customers.

7 Responsible for maintenance of cleanliness and neatness of clinic facilities, treatment rooms and other parts of the clinic

8 Prepare necessary treatment products, replenishment of stocks, towels supplies etc.

9 Cover duties for colleagues when there is a manpower shortage.

10 Handle telephone inquiries in the absence of the Front-Desk Executive at the reception area.

11 Fix next appointment date and time for customers after each treatment session.

12 Assist the Clinic Manager and Senior Therapist on ensuring that good services are provided to customers and that customers’ requirements are met.

13 Ensure customer satisfaction through our quality service.

REQUIREMENTS

- IT Literate is preferred

- Data Analysis: Collect, analyze, and interpret marketing data to provide insights and recommendations for improving marketing strategies and campaigns.

- Performance Tracking: Monitor and report on the performance of marketing initiatives, including ROI, conversion rates, and key performance indicators (KPIs)

- Data Visualization: Create visually engaging reports and dashboards to present data-driven insights to the marketing team

- Team Leadership: Manage a marketing team, providing guidance, mentorship, and support, and ensuring they meet targets and objectives.

- Service Provider Management: Establish and maintain relationships with service providers

- Quality Assurance: Implement quality control measures to ensure products or services meet established quality standards and customer expectations.

- Cross-Functional Collaboration: Collaborate with other departments (e.g., sales, finance, customer service) to ensure operational processes support their needs

- Product Knowledge: Develop in-depth knowledge of the products or services being offered to effectively communicate their features and benefits.

- Customer Engagement: Engage in professional and informative conversations to build rapport with potential customers and address their needs and concerns.

- Appointment Setting: Schedule appointments or follow-up calls for interested prospects or direct them to the appropriate sales representative.

- Complaint Reception: Receive and document customer complaints through various channels, such as phone, email, chat, or in-person interactions.

- Issue Resolution: Investigate and analyze customer complaints to identify the root causes and work to resolve them to the customer's satisfaction.

- Payment Record Management: Maintain up-to-date and accurate records of customer payments for membership dues, ensuring data integrity (for membership)

- Reporting: Generate reports and provide periodic updates on payment records, membership renewals, and related metrics to management.

- Data Analysis: Collect, analyze, and interpret marketing data to provide insights and recommendations for improving marketing strategies and campaigns.

- Performance Tracking: Monitor and report on the performance of marketing initiatives, including ROI, conversion rates, and key performance indicators (KPIs)

- Data Visualization: Create visually engaging reports and dashboards to present data-driven insights to the marketing team

- Team Leadership: Manage a marketing team, providing guidance, mentorship, and support, and ensuring they meet targets and objectives.

Service Provider Management: Establish and maintain relationships with service providers

- Quality Assurance: Implement quality control measures to ensure products or services meet established quality standards and customer expectations.

- Cross-Functional Collaboration: Collaborate with other departments (e.g., sales, finance, customer service) to ensure operational processes support their needs

- Product Knowledge: Develop in-depth knowledge of the products or services being offered to effectively communicate their features and benefits.

- Customer Engagement: Engage in professional and informative conversations to build rapport with potential customers and address their needs and concerns.

- Appointment Setting: Schedule appointments or follow-up calls for interested prospects or direct them to the appropriate sales representative.

- Complaint Reception: Receive and document customer complaints through various channels, such as phone, email, chat, or in-person interactions.

- Issue Resolution: Investigate and analyze customer complaints to identify the root causes and work to resolve them to the customer's satisfaction.

- Payment Record Management: Maintain up-to-date and accurate records of customer payments for membership dues, ensuring data integrity (for membership)

- Reporting: Generate reports and provide periodic updates on payment records, membership renewals, and related metrics to management.