Job Overview:
Ace Business Pte Ltd is a trusted technology solutions provider committed to delivering exceptional IT services to our clients. We are a fast-paced, customer-focused team passionate about technology and innovation.
We’re looking for a dedicated IT Technical Support Specialist to join our team and provide reliable IT support, ensuring smooth operations for our clients.
As an IT Technical Support Specialist, you will:
- Provide IT Support: Assist clients with troubleshooting hardware, software, and network issues.
- Onsite and Remote Assistance: Deliver onsite technical support and resolve client issues effectively.
- Setup and Maintenance: Handle system setups, upgrades, and routine maintenance tasks.
- Documentation: Maintain clear records of support requests, resolutions, and system configurations.
- Collaborate: Work closely with the team to ensure timely and effective solutions for all IT-related challenges.
To excel in this role, you should have:
- Experience: 1–3 years in IT support or a related role.
- Skills:Strong troubleshooting abilities for hardware, software, and network issues.
Basic knowledge of networking concepts (e.g., static IPs, routers, and switches).
- Certifications: CompTIA A+, Network+, or equivalent certifications (preferred but not mandatory).
- Personality: Customer-focused, problem-solving mindset, and the ability to work under pressure.
- Education: Diploma in IT or related field.
Why Join Us?
- Growth Opportunities: Gain hands-on experience and advance your technical skills.
- Dynamic Team: Work in a supportive and collaborative environment.
- Impactful Work: Play a key role in delivering solutions that make a difference to our clients.
