Total 2 technical support job vacancies in D13 Macpherson, Braddell

We are seeking an experienced and customer-focused Ductwork Technical Sales Engineer to join our esteemed sales team. This role is crucial in driving the sales of our advanced ductwork solutions by leveraging technical expertise, providing tailored customer support, and delivering strategic sales initiatives. The ideal candidate will possess a deep understanding of process exhaust ductwork systems, strong problem-solving skills, and a proven track record in technical sales within the building construction or process exhaust ductwork industry.

Responsibilities:

Technical Sales Expertise

• Serve as the foremost technical authority on our comprehensive range of ductwork products and solutions.
• Conduct thorough assessments of customer needs and project requirements to recommend optimal ductwork configurations and solutions.
• Deliver compelling technical presentations, demonstrations, and training sessions to educate and influence key stakeholders on the advantages of our products.

Sales Strategy and Execution

• Develop and execute strategic sales plans aligned with company objectives to achieve sales targets and expand market presence.
• Identify and cultivate relationships with key decision-makers, influencers, and stakeholders in target industries, including contractors, engineers, architects, and facility managers.
• Proactively prospect for new business opportunities, qualify leads, and convert prospects into loyal customers through effective sales techniques and relationship building.

Customer Relationship Management

• Build and maintain strong, long-term relationships with existing customers, ensuring high levels of customer satisfaction and retention.
• Act as a trusted advisor to customers, providing technical support, troubleshooting assistance, and solutions to meet their evolving needs.
• Collaborate closely with customers to understand their feedback, concerns, and challenges, and facilitate timely resolutions to enhance customer loyalty.
• Utilize CRM applications to keep track of sales funnels and strategize plans for closures.

Project Coordination and Support

• Partner with internal departments (e.g., engineering, operations, logistics) to coordinate project execution from initial inquiry through to delivery and installation.
• Provide project management oversight, ensuring compliance with technical specifications, quality standards, and contractual obligations.
• Conduct site visits, inspections, and technical reviews to support project implementation and address customer requirements effectively.

Market Analysis and Product Development

• Stay informed about industry trends, market dynamics, competitor activities, and regulatory changes impacting the process exhaust ductwork and ductwork sector.
• Provide valuable market insights and feedback to support product development initiatives, pricing strategies, and marketing campaigns.
• Collaborate with the product management team to identify opportunities for product enhancements, new features, or customizations based on customer feedback and market demand.

Qualifications:

• Bachelor’s degree in Mechanical Engineering, Sales, Business Administration, or a related field; advanced technical certifications or master will be added advantages.
• At least 3 years of successful experience in technical sales, with a strong emphasis on process exhaust ductwork systems, ductwork solutions, or related products.
• Deep technical knowledge of process exhaust ductwork principles, ductwork design, airflow dynamics, and building construction practices.
• Proven ability to achieve and exceed sales targets, manage complex sales cycles, and negotiate contracts effectively.
• Exceptional communication, presentation, and interpersonal skills with the ability to articulate technical concepts clearly and persuasively.
• Proficiency in CRM software (e.g., Salesforce), Microsoft Office Suite (Word, Excel, PowerPoint), and other sales management tools.

Benefits:

• 8.30am to 6pm (5 days work week)
• 14 to 18 days annual leave
• insurance coverage
• yearly performance bonus

We are seeking a dynamic and technically proficient Technical Sales Engineer to join our team, focusing on Perfluorocarbons (PFC) abatement and Airborne Microcontaminants Control (AMC) solutions within the semiconductor industry.

Key Responsibilities:

Sales Strategy Development:

Develop and implement effective sales strategies to achieve sales targets for PFC abatement and AMC control solutions in the semiconductor industry.

Client Engagement:

Identify and pursue new business opportunities, build and maintain strong relationships with key clients, and understand their specific needs and challenges.

Technical Expertise:

Provide technical support and expertise to clients, explaining the benefits and functionalities of PFC abatement and AMC control solutions.

Product Demonstrations:

Conduct product demonstrations and presentations to showcase the capabilities and advantages of our solutions.

Proposal Development:

Prepare and deliver detailed proposals and quotations tailored to client requirements.

Market Research:

Conduct market research to stay informed about industry trends, competitor activities, and potential opportunities.

Collaboration:

Work closely with the engineering and product development teams to ensure client requirements are accurately translated into technical specifications.

Sales Reporting:

Provide regular sales reports and forecasts to senior management, highlighting achievements, challenges, and areas for improvement.

Compliance:

Ensure all sales activities comply with industry regulations and company policies.

Customer Feedback:

Gather and analyze customer feedback to improve products and services, ensuring they meet the specific needs of the semiconductor industry.

Training:

Provide training and support to clients on the use and maintenance of PFC abatement and AMC control solutions.

Project Management:

Manage sales projects from initiation to completion, ensuring timely delivery and customer satisfaction.

Networking:

Attend industry events, trade shows, and conferences to network with potential clients and stay updated on market developments.

Technical Documentation:

Prepare and maintain technical documentation, including user manuals, installation guides, and maintenance instructions.

After-Sales Support:

Provide after-sales support to clients, addressing any technical issues and ensuring long-term satisfaction with our solutions.

Sustainability Initiatives:

Promote and support sustainability initiatives within the semiconductor industry, emphasizing the environmental benefits of our solutions.

Innovation:

Stay updated on the latest advancements in PFC abatement and AMC control technologies, and recommend innovative solutions to clients.

Requirements:

Educational Background: Bachelor’s degree in Engineering, Environmental Science, Chemistry, or a related field. A Master’s degree is advantageous.

Experience: Minimum of 5 years of experience in technical sales, with a focus on environmental solutions or semiconductor industry.

Technical Skills: Strong understanding of PFC abatement technologies, AMC control methods, and semiconductor manufacturing processes.

Communication Skills: Excellent communication, negotiation, and interpersonal skills. Ability to explain complex technical concepts to non-technical audiences.

Analytical Skills: Strong analytical and problem-solving abilities. Ability to conduct root cause analysis and implement corrective actions.

Software Proficiency: Proficiency in CRM software and Microsoft Office Suite.

Certifications: Certification in sales or related fields (e.g., CPSP, CSM) is advantageous.

Independence: Ability to work independently and manage multiple tasks simultaneously.

Travel: Willingness to travel as needed to meet with clients and attend industry events.

Industry Experience: Experience in the semiconductor industry or with environmental control solutions preferred

Regulatory Knowledge: Familiarity with environmental regulations and standards related to PFC emissions and AMC control.

Certifications: Additional certifications in environmental engineering or related fields is an advantage

Benefits:

• Full-time position
• 8.30am to 6pm (5 days work week)
• Insurance Coverage
• yearly performance bonus
• annual leave 14 - 18 days

• Travel Requirements: Regular travel required for client meetings, site visits, and industry events.