General Insurance Team Leader | Banking Industry
1 day ago
Responsibilities:
Lead and motivate a team to consistently achieve or exceed monthly sales targets set by management.
Conduct regular training, c..
Responsibilities:
- Lead and motivate a team to consistently achieve or exceed monthly sales targets set by management.
- Conduct regular training, coaching, and performance reviews to enhance the skills and productivity of team members.
- Monitor team performance through key metrics, including daily, weekly, and monthly KPIs, and provide timely updates to management.
- Ensure all sales submissions and reports are accurate and complete, addressing any discrepancies promptly.
- Oversee daily operations, including conducting morning briefings to review sales performance, talk time, and conversion rates.
- Ensure compliance with all company policies and regulatory requirements in sales and customer interactions.
- Review and evaluate agents’ call quality, identify areas for improvement, and share best practices with the team.
- Analyze sales data to develop and implement strategies to improve performance and meet campaign objectives.
- Manage administrative tasks such as preparing agent sales reports, updating performance records, and handling requests related to customer or agent details.
- Perform additional duties as a Duty Floor Manager (DFM) to support the operational needs of the team.
Requirements:
- Diploma or Bachelor’s degree in Business, Finance, or related field.
- 3+ years of experience in a sales or insurance environment, with at least 1 year in a leadership or supervisory role.
- Strong understanding of general insurance products and sales processes.
- Excellent communication and coaching skills to lead and develop a team.
- Proficiency in preparing and analyzing sales reports and using data to drive decisions.
- Attention to detail and commitment to maintaining compliance standards.
- Ability to work under pressure and achieve results in a fast-paced environment.
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