Job Title: Housekeeper
Department: Housekeeping
Reports To: Housekeeping Supervisor / Manager
Job Summary:
As a Housekeeper at Hotel, you will be responsible for ensuring the highest standards of cleanliness, presentation, and guest satisfaction throughout the hotel. You will be expected to uphold The Hotel’s legendary service standards while maintaining impeccable cleanliness in guest rooms and public areas. Communication with guests is essential, and proficiency in English, along with additional language skills, is required to enhance the guest experience.
Key Responsibilities:
- Guest Room Cleaning & Maintenance:
- Clean and prepare guest rooms according to The Hotel's standards, including making beds, dusting, vacuuming, and sanitizing bathrooms.
- Replace and replenish linens, towels, toiletries, and other amenities, ensuring a welcoming and luxurious environment for each guest.
- Report any maintenance issues or damage in guest rooms to the Housekeeping Supervisor for prompt attention.
2. Public Area Cleaning:
- Ensure cleanliness and orderliness of public areas such as lobbies, restrooms, corridors, stairwells, and elevators.
- Monitor high-traffic areas to maintain pristine conditions throughout the day.
3. Guest Communication:
- Proactively interact with guests in a polite and professional manner, providing assistance or addressing special requests for extra towels, pillows, or other amenities.
- Utilize your additional language skills to effectively communicate with international guests and cater to their needs, ensuring their comfort and satisfaction.
- Handle guest requests and complaints courteously, aiming to resolve issues promptly.
4. Laundry and Linen Care:
- Collect, sort, and deliver laundry and linen as per hotel procedures.
- Ensure linens and towels are handled with care and stored in a neat and organized manner.
5. Stock and Inventory Management:
- Monitor and maintain housekeeping supplies, ensuring sufficient stock levels for guest room cleaning and replenishments.
- Communicate any low stock levels to the Housekeeping Supervisor for timely reordering.
6. Health & Safety Standards:
- Follow proper procedures for the use and storage of cleaning chemicals and supplies, ensuring compliance with safety regulations.
- Maintain high hygiene standards in all work areas to ensure a safe environment for both guests and team members.
Adhere to infection control and cleanliness protocols at all times.
7. Team Collaboration:
- Work efficiently with other housekeeping staff and departments to ensure smooth operations and guest satisfaction.
- Assist other team members with cleaning tasks when necessary, promoting a team-oriented work environment.
8. Guest Experience Enhancement:
- Strive to exceed guest expectations by providing personalized and attentive service.
- Maintain a friendly and approachable demeanor, offering guests a memorable Ritz-Carlton experience.
Skills and Qualifications:
- Education: Bachelor Degree IN HOTELS/ F&B MGMT/ TOURISM
- Experience: Previous experience in housekeeping or cleaning roles, preferably in a luxury hotel environment min. 5 years
- Language Skills Required: Fluency in English (both written and spoken).
Preferred: Proficiency in one or more additional languages (e.g., Spanish, French, Arabic, Mandarin) to assist with communication for international guests.
- Guest Interaction: Comfortable communicating with guests in a professional, courteous manner.
- Attention to Detail: Strong focus on delivering exceptional cleanliness and luxury service.
- Physical Stamina: Ability to stand, walk, and lift for extended periods, with the capacity to lift heavy objects when necessary.
- Teamwork: Ability to work collaboratively in a team-focused environment while maintaining individual responsibility for assigned tasks.
- Time Management: Capable of managing time efficiently, completing assigned duties within the allotted timeframe.
Working Conditions:
- This position requires flexible working hours, including weekends and holidays.
- Willing to work on Weekends and Public Holidays.
- Ability to work in a fast-paced environment.
- Exposure to cleaning chemicals, cleaning equipment, and physical demands of the job.
