Total 7 it specialist job vacancies in Islandwide

Company Overview:

• Manages and operates clearing and payment infrastructure
• Key services include FAST, Inter-bank GIRO (IBG), Cheque Truncation System (CTS), PayNow, and SGQR Central Repository.
• A leader in payment technology providing cross-border payment services, utility services, and seamless connectivity between financial institutions.

Key Responsibilities:

• Responding to application incident tickets; investigate thoroughly and ensure closure within the agreed SLA
• Troubleshoot, diagnose, and resolve application-related issues reported by Users ensuring timely resolution and minimal impact on productivity.
• To conduct root cause analysis, with help of L3, of an issue and prevent the same issue from happening in the future.
• Documenting the solutions and workarounds for future reference in knowledge DB.
• Collaborate with various teams, including developers and infrastructure engineers to resolve complex issues and implement long term solutions.
• Assist in L2 operational tasks as part of day-to-day support.
• Escalate critical and unresolved issues to higher level support teams and actively follow up on the progress until the problem is resolved.
• Report status and progress to technical lead/incident manager on a regular basis.
• Work with the technical lead/manager to ensure the technical support provided to stakeholders is within the agreed SLA (24 x 7)
• Maintain a positive mindset to provide continuous support and the application of tools for monitoring, management, and optimization of support.
• Provide after office hours support where required.
• Support application testing investigations in testing environments.
• Support annual industry testing, testing regulatory requirements, VAPT (Vulnerability Assessment Pen Test), APT (Application Pen Test), APIPT (API Pen Test) in testing environments and production environments.
• Assist in deploying applications to testing and production environments.
• Perform standby duty (24x7) on rotational basis.
• Support projects go-live implementation.

Requirements:

• Bachelor’s degree in computer science / engineering or its equivalent
• Good understanding of Software Development Life Cycle (SDLC)
• Technically sound with at least 5 years hands-on experience in supporting Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML.
• Basic understanding of Linux/ Windows / Solaris OS is required.
• Knowledge in RHEL shell scripting, RedHat Ansible is an added advantage.
• Experience in SpringBoot / SpringBatch is an added advantage.
• Experience in AWS services such as CloudWatch, S3, RDS, EKS, API GW & EC2 is a definite plus.
• Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.
• Good analytical and problem-solving skills
• Good oral and written communication skills
• Ability to work under pressure and to oversee tight SLAs.
• Self-motivated, self-starter and quick learner with ability to work independently and within a team.

Responsibilities:

• Assist in coordinating change management activities, communications, and stakeholder engagement efforts to facilitate the adoption of M365 initiatives.
• Assist in the development, documentation, and implementation of governance frameworks, policies, and procedures for M365 services.
• Collaborate with cross-functional teams to address user concerns, resolve issues, and implement corrective actions in a timely manner.
• Collect, analyze, and report on key performance indicators (KPIs), metrics, and trends related to M365 service usage, adoption, and satisfaction.
• Contribute to the development of process documentation, workflow diagrams, and standard operating procedures (SOPs) to streamline operations and enhance efficiency.
• Coordinate training sessions, events, and communications to promote awareness, proficiency, and utilization of M365 tools and features.
• Develop and maintain dashboards, scorecards, and reports to track service performance, user engagement.
• Develop and maintain documentation, user guides, FAQs, and knowledge base articles to support M365 users.
• Ensure documentation is accurate, up-to-date, and accessible, following organizational standards and best practices.
• Gather user feedback and insights to identify training needs, preferences, and areas for improvement in training materials and delivery methods.
• Maintain communication channels, knowledge repositories, and feedback mechanisms to ensure transparency, alignment, and accountability throughout the change process.
• Support user adoption initiatives by assisting in the development and delivery of training programs, workshops, and resources.

Requirements:

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Excellent communication skills to interact with stakeholders at all levels.
• Familiarity with Microsoft 365 suite, including SharePoint, Teams, Exchange, OneDrive, and Power Platform.
• Strong business analysis, ability to translate business needs to technical solutions with M365.
• Strong problem-solving skills to address challenges and find innovative solutions within M365 ecosystem.

Responsibilities:

• Assist in coordinating change management activities, communications, and stakeholder engagement efforts to facilitate the adoption of M365 initiatives.
• Assist in the development, documentation, and implementation of governance frameworks, policies, and procedures for M365 services.
• Collaborate with cross-functional teams to address user concerns, resolve issues, and implement corrective actions in a timely manner.
• Collect, analyze, and report on key performance indicators (KPIs), metrics, and trends related to M365 service usage, adoption, and satisfaction.
• Contribute to the development of process documentation, workflow diagrams, and standard operating procedures (SOPs) to streamline operations and enhance efficiency.
• Coordinate training sessions, events, and communications to promote awareness, proficiency, and utilization of M365 tools and features.
• Develop and maintain dashboards, scorecards, and reports to track service performance, user engagement.
• Develop and maintain documentation, user guides, FAQs, and knowledge base articles to support M365 users.
• Ensure documentation is accurate, up-to-date, and accessible, following organizational standards and best practices.
• Gather user feedback and insights to identify training needs, preferences, and areas for improvement in training materials and delivery methods.
• Maintain communication channels, knowledge repositories, and feedback mechanisms to ensure transparency, alignment, and accountability throughout the change process.
• Support user adoption initiatives by assisting in the development and delivery of training programs, workshops, and resources.

Requirements:

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Excellent communication skills to interact with stakeholders at all levels.
• Familiarity with Microsoft 365 suite, including SharePoint, Teams, Exchange, OneDrive, and Power Platform.
• Strong business analysis, ability to translate business needs to technical solutions with M365.
• Strong problem-solving skills to address challenges and find innovative solutions within M365 ecosystem.

Responsibilities:

• Assist in coordinating change management activities, communications, and stakeholder engagement efforts to facilitate the adoption of M365 initiatives.
• Assist in the development, documentation, and implementation of governance frameworks, policies, and procedures for M365 services.
• Collaborate with cross-functional teams to address user concerns, resolve issues, and implement corrective actions in a timely manner.
• Collect, analyze, and report on key performance indicators (KPIs), metrics, and trends related to M365 service usage, adoption, and satisfaction.
• Contribute to the development of process documentation, workflow diagrams, and standard operating procedures (SOPs) to streamline operations and enhance efficiency.
• Coordinate training sessions, events, and communications to promote awareness, proficiency, and utilization of M365 tools and features.
• Develop and maintain dashboards, scorecards, and reports to track service performance, user engagement.
• Develop and maintain documentation, user guides, FAQs, and knowledge base articles to support M365 users.
• Ensure documentation is accurate, up-to-date, and accessible, following organizational standards and best practices.
• Gather user feedback and insights to identify training needs, preferences, and areas for improvement in training materials and delivery methods.
• Maintain communication channels, knowledge repositories, and feedback mechanisms to ensure transparency, alignment, and accountability throughout the change process.
• Support user adoption initiatives by assisting in the development and delivery of training programs, workshops, and resources.

Requirements:

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Excellent communication skills to interact with stakeholders at all levels.
• Familiarity with Microsoft 365 suite, including SharePoint, Teams, Exchange, OneDrive, and Power Platform.
• Strong business analysis, ability to translate business needs to technical solutions with M365.
• Strong problem-solving skills to address challenges and find innovative solutions within M365 ecosystem.

Responsibilities:

• Assist in coordinating change management activities, communications, and stakeholder engagement efforts to facilitate the adoption of M365 initiatives.
• Assist in the development, documentation, and implementation of governance frameworks, policies, and procedures for M365 services.
• Collaborate with cross-functional teams to address user concerns, resolve issues, and implement corrective actions in a timely manner.
• Collect, analyze, and report on key performance indicators (KPIs), metrics, and trends related to M365 service usage, adoption, and satisfaction.
• Contribute to the development of process documentation, workflow diagrams, and standard operating procedures (SOPs) to streamline operations and enhance efficiency.
• Coordinate training sessions, events, and communications to promote awareness, proficiency, and utilization of M365 tools and features.
• Develop and maintain dashboards, scorecards, and reports to track service performance, user engagement.
• Develop and maintain documentation, user guides, FAQs, and knowledge base articles to support M365 users.
• Ensure documentation is accurate, up-to-date, and accessible, following organizational standards and best practices.
• Gather user feedback and insights to identify training needs, preferences, and areas for improvement in training materials and delivery methods.
• Maintain communication channels, knowledge repositories, and feedback mechanisms to ensure transparency, alignment, and accountability throughout the change process.
• Support user adoption initiatives by assisting in the development and delivery of training programs, workshops, and resources.

Requirements:

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Excellent communication skills to interact with stakeholders at all levels.
• Familiarity with Microsoft 365 suite, including SharePoint, Teams, Exchange, OneDrive, and Power Platform.
• Strong business analysis, ability to translate business needs to technical solutions with M365.
• Strong problem-solving skills to address challenges and find innovative solutions within M365 ecosystem.

Scope of work:

The IT Application BA shall focus on the business requirements and functional solutions aspects of the project.

The BA shall be involved in the requirement study and gathering, testing and driving a smooth deployment, adoption and support the ongoing operations of the project.

Minimum Educational Qualification.

Diploma / Degree in IT

Work Experience and technical skillset:

• Candidate must have minimally 5 years of IT Application BA relevant experience i.e. understand solution engineering concepts and methods, and have produced technical application architecture design or specifications.
• Candidate must have attended related fundamental Cloud Technology (AWS, Azure, etc) trainings or certifications.
• Candidate must have worked on at least one project with practical experience in Agile Methodologies, tools and delivery.
• Candidate with experience in supporting Mobile and Cloud platforms, Micro-services & Micro-frontend technologies and DevOps with Automated Testing, Continuous Integration, Continuous Deployment experiences will be an added advantage.
• Candidate with experience in supporting databases (MSSQL, Oracle, Cosmo, Postgres etc), nodeJS, automated software testing will be an added advantage.
• Candidate with relevant experience in Vendor and Contract Management, Change Management / Service Request Management, Problem / Incident Management will be an added advantage.
• Candidate with relevant experience in supporting Government Projects will be an added advantage.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• Results and customer oriented.
• Team player with strong organization and people handling skills.
• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.
• Candidate with minimally 2 years of experience in supporting applications operations will be an added advantage.
• Candidate with relevant healthcare domain knowledge will be an added advantage

Scope of work:

The IT Application BA shall focus on the business requirements and functional solutions aspects of the project.

The BA shall be involved in the requirement study and gathering, testing and driving a smooth deployment, adoption and support the ongoing operations of the project.

Minimum Educational Qualification.

Diploma / Degree in IT

Work Experience and technical skillset:

• Candidate must have minimally 5 years of IT Application BA relevant experience i.e. understand solution engineering concepts and methods, and have produced technical application architecture design or specifications.
• Candidate must have attended related fundamental Cloud Technology (AWS, Azure, etc) trainings or certifications.
• Candidate must have worked on at least one project with practical experience in Agile Methodologies, tools and delivery.
• Candidate with experience in supporting Mobile and Cloud platforms, Micro-services & Micro-frontend technologies and DevOps with Automated Testing, Continuous Integration, Continuous Deployment experiences will be an added advantage.
• Candidate with experience in supporting databases (MSSQL, Oracle, Cosmo, Postgres etc), nodeJS, automated software testing will be an added advantage.
• Candidate with relevant experience in Vendor and Contract Management, Change Management / Service Request Management, Problem / Incident Management will be an added advantage.
• Candidate with relevant experience in supporting Government Projects will be an added advantage.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• Results and customer oriented.
• Team player with strong organization and people handling skills.
• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.
• Candidate with minimally 2 years of experience in supporting applications operations will be an added advantage.
• Candidate with relevant healthcare domain knowledge will be an added advantage