Total 1 social responsibility manager job vacancies in Singapore

Job Title: Hotel Duty Manager

Job Summary:
The Hotel Duty Manager oversees daily operations, ensuring smooth functioning of all departments, managing guest services, and handling any issues or emergencies that arise during their shift. They ensure that high standards of hospitality are maintained and work closely with other hotel teams to deliver a positive guest experience.

Key Responsibilities:

1. Oversee the daily operations of the hotel during assigned shifts.
2. Ensure the highest levels of guest service and satisfaction.
3. Address and resolve guest complaints or issues in a timely and professional manner.
4. Supervise front desk operations, including check-in/check-out and guest requests.
5. Monitor hotel security and ensure all safety procedures are followed.
6. Coordinate with housekeeping, maintenance, and other departments for seamless operations.
7. Manage staff during shifts, providing guidance and support as needed.
8. Handle any emergency situations or incidents that arise, following hotel protocols.
9. Ensure that hotel facilities and services are maintained to the highest standard.
10. Assist with administrative tasks, including reports and shift handovers.

Qualifications:

• Previous experience in hotel management or supervisory roles.
• Strong leadership, communication, and problem-solving skills.
• Ability to handle high-pressure situations and manage guest expectations.
• Flexibility to work shifts, including weekends and holidays.
• Knowledge of hotel management software and systems is a plus.

This JD is clear, professional, and highlights the key responsibilities and requirements for a Hotel Duty Manager.