Total 7 tech support job vacancies in Singapore

Company Overview:

• Manages and operates clearing and payment infrastructure
• Key services include FAST, Inter-bank GIRO (IBG), Cheque Truncation System (CTS), PayNow, and SGQR Central Repository.
• A leader in payment technology providing cross-border payment services, utility services, and seamless connectivity between financial institutions.

Key Responsibilities:

• Responding to application incident tickets; investigate thoroughly and ensure closure within the agreed SLA
• Troubleshoot, diagnose, and resolve application-related issues reported by Users ensuring timely resolution and minimal impact on productivity.
• To conduct root cause analysis, with help of L3, of an issue and prevent the same issue from happening in the future.
• Documenting the solutions and workarounds for future reference in knowledge DB.
• Collaborate with various teams, including developers and infrastructure engineers to resolve complex issues and implement long term solutions.
• Assist in L2 operational tasks as part of day-to-day support.
• Escalate critical and unresolved issues to higher level support teams and actively follow up on the progress until the problem is resolved.
• Report status and progress to technical lead/incident manager on a regular basis.
• Work with the technical lead/manager to ensure the technical support provided to stakeholders is within the agreed SLA (24 x 7)
• Maintain a positive mindset to provide continuous support and the application of tools for monitoring, management, and optimization of support.
• Provide after office hours support where required.
• Support application testing investigations in testing environments.
• Support annual industry testing, testing regulatory requirements, VAPT (Vulnerability Assessment Pen Test), APT (Application Pen Test), APIPT (API Pen Test) in testing environments and production environments.
• Assist in deploying applications to testing and production environments.
• Perform standby duty (24x7) on rotational basis.
• Support projects go-live implementation.

Requirements:

• Bachelor’s degree in computer science / engineering or its equivalent
• Good understanding of Software Development Life Cycle (SDLC)
• Technically sound with at least 5 years hands-on experience in supporting Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML.
• Basic understanding of Linux/ Windows / Solaris OS is required.
• Knowledge in RHEL shell scripting, RedHat Ansible is an added advantage.
• Experience in SpringBoot / SpringBatch is an added advantage.
• Experience in AWS services such as CloudWatch, S3, RDS, EKS, API GW & EC2 is a definite plus.
• Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.
• Good analytical and problem-solving skills
• Good oral and written communication skills
• Ability to work under pressure and to oversee tight SLAs.
• Self-motivated, self-starter and quick learner with ability to work independently and within a team.

Job Description:

• Oversee the daily operations of application systems to ensure smooth system performance and timely completion of maintenance tasks.
• Manage outsourced vendors and in-house contractors, ensuring that system delivery and operation needs are met effectively.
• Troubleshoot system issues, working with internal and external parties to identify and resolve root causes in accordance with service level agreements and the incident management framework.
• Oversee user account management, role changes, and conduct regular audits to ensure compliance with access policies.
• Plan, execute, and support system implementations, software upgrades, hardware upgrades, and security patches.
• Perform regular risk assessments to identify potential security and compliance issues, proposing solutions and overseeing the implementation.
• Monitor and maintain software licenses, coordinating procurement and renewal processes.
• Collaborate with internal tech teams and vendors to implement pro-active monitoring of application system health and ensure upkeep of system performance.
• Identify areas for process improvement and operational efficiency enhancement by implementing appropriate solutions.
• Develop and maintain documentation, including system configurations, processes, and user manuals to facilitate knowledge sharing and ensure proper system administration.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 8 years of experience in managing and supporting IT projects/systems, preferably within the financial or government sectors.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes and IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Strong understanding of systems integration, particularly in environments with diverse technologies.
• Proficiency in writing Approval of Requirements, Tender Specifications, and Award Notes for ICT system procurement.

Job Description:

• Oversee the daily operations of application systems to ensure smooth system performance and timely completion of maintenance tasks.
• Manage outsourced vendors and in-house contractors, ensuring that system delivery and operation needs are met effectively.
• Troubleshoot system issues, working with internal and external parties to identify and resolve root causes in accordance with service level agreements and the incident management framework.
• Oversee user account management, role changes, and conduct regular audits to ensure compliance with access policies.
• Plan, execute, and support system implementations, software upgrades, hardware upgrades, and security patches.
• Perform regular risk assessments to identify potential security and compliance issues, proposing solutions and overseeing the implementation.
• Monitor and maintain software licenses, coordinating procurement and renewal processes.
• Collaborate with internal tech teams and vendors to implement pro-active monitoring of application system health and ensure upkeep of system performance.
• Identify areas for process improvement and operational efficiency enhancement by implementing appropriate solutions.
• Develop and maintain documentation, including system configurations, processes, and user manuals to facilitate knowledge sharing and ensure proper system administration.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 8 years of experience in managing and supporting IT projects/systems, preferably within the financial or government sectors.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes and IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Strong understanding of systems integration, particularly in environments with diverse technologies.
• Proficiency in writing Approval of Requirements, Tender Specifications, and Award Notes for ICT system procurement.

Account Admin - $2.5-$3k

Location - 5mins walk from Ubi MRT

Able to start on 1st Nov 2024

• Handles AP and AR for project (average 25/day)
• Check due diligences and compliances
• Consolidate GST paid for the project and claim from biz partner
• Speak mandarin to China biz partner
• willing to learn from scratch

Job Summary:

The Java L2 Support Engineer will provide second-level support for a local government application systems developed in Java. This role involves troubleshooting, diagnosing, and resolving technical issues, ensuring the stability and performance of applications, and collaborating with other support levels and development teams to maintain high-quality service delivery.

Requirements:

• Provide timely resolution of incidents and service requests related to Java-based government application systems.
• Investigate, diagnose, and resolve technical issues, ensuring adherence to service level agreements (SLAs).
• Analyze recurring incidents to identify root causes and implement permanent solutions.
• Document known issues and workarounds to aid in quicker resolution of future incidents.
• Monitor application performance and system health, using monitoring tools and logs.
• Perform routine maintenance tasks, such as patching and updates, to ensure application stability and security.
• Share knowledge and best practices within the support team to foster a collaborative learning environment.

Technical Skills:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 3-5 years of experience
• Proven experience in a technical support role, specifically with Java-based applications.
• Strong knowledge of Java Development Kit (JDK) 8.
• Familiarity with database management systems (e.g., Oracle 19C) and SQL.
• Experience with application servers like Redhat JBOSS EAP V7.2.9, Weblogic 12, and IIS Proxy Server.
• Understanding of ITIL processes and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Relevant certifications (e.g., ITIL, Java) are a plus.

Working Conditions:

Focusing rotating shifts

“Support Hours” means hours from 7.30am to 7pm from Mondays to Fridays, with Saturdays, Sundays and Public Holidays excepted (following Singapore’s calendar)

Technologies that will be used for this project

Frameworks:

• Spring MVC (Java Web Application)
• Hibernate 5.1.10 (For persistent layer)
• Aspose Total Java 23.10
• Syncfusion UI Components 16.3.22

Job Scheduler:

• Quartz Job Scheduler 2.2.3

Application Servers:

Intranet:

• Redhat JBOSS EAP V7.2.9
• BPM Servers

Intranet/Extranet:

• Weblogic 12
• IIS Proxy Server

Database:

• Oracle 19C

Job Type: 1 year contract (Renewable)

Location: Gul Circle

Salary: $2500 to $3500 per month

Responsibilities;

• Coordinate procurement activities with vendors
• Process third-party invoices
• Generate and manage billings
• Maintain and update registers for sales and procurement contracts.
• Provide timely reminders to the team regarding contract expirations pending renewal.
• Perform data entry tasks, extract and organise info to assist sales team.
• Coordinate meeting, room reservations, equipment setup, and travel arrangements.
• Compile and edit presentation materials from various sources.
• Ensure that both internal and external client needs are met effectively

Requirements:

• Has understanding and experience in the order to cash process, procure to pay process
• Proficient with Microsoft Excel and Powerpoint.
• Prior experience in sales administration and proficiency in Microsoft CRM, SAP systems is advantageous.
• Degree holder, preferably in Business Administration, with min. 5 years working experience

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to

Attn: Audrey Lim Contact 92475508 via Whatsapp

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:
• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

ACR Tier 1 functions and responsibilities (not limited)

1. Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)

• 1st level troubleshooting of in supported systems
• i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
• Security event monitoring
• Server and network availability and performance monitoring
• Password reset and unlock
• Perform log & route [to higher tier or Resolver Team(s)]

2. Record and manage all transactions/ cases in Service Management System

3. Broadcast notifications to the relevant parties

4. Provide timely status update, follow up on cases escalated until closure within the service level agreement.

5. Ensure daily tasks are executed according to the Standard Operation Procedure