Helpdesk Support L1 (Shiftwork may be needed)
ACR Tier 1 functions and responsibilities (not limited)
1. Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
1st level troubleshooting of in supported systems
i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
Security event monitori...