Total 34 technical support engineer job vacancies in Islandwide

Responsibilities

Manage the day-to-day running of application systems, for example:

• oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.
• manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.
• work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.
• manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.
• plan, execute and support system implementation, software/hardware upgrades and security patches.
• perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.
• monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.
• work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.
• identify opportunities for process improvement and operational efficiency enhancements, and implement appropriate solutions.
• develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

Plan and implement system enhancements to meet user change requests, including:

• providing estimated costs and timeline to implement the changes.
• securing the necessary resources to carry out the changes.
• ensuring that the vendor and/or in-house contractors complies with the relevant IT policies and procedures while working on the changes.
• assisting users during requirement gathering and user acceptance testing to ensure clarity of scope and quality of the developers’ work.
• overseeing the proper implementation of the changes.

Requirements

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies.
• Proficiency in managing Windows and Linux server/cloud environments, will be an added advantage.

Responsibility

You will be part of a team in the Corporate Services Department responsible for the operation and maintenance of building facilities. (e.g. Building maintenance, audio visual (AV) and video conferencing (VC) systems, recording studio facilities, Mechanical & Electrical systems (M&E) etc). Your primary role is to carry out day-to-day operation and maintenance of AV, VC and recording studio facilities and working with various stakeholders for successful work delivery of meetings, events, webinars, recordings, video production etc.

You will also have the opportunity to assist in the planning and execution of various improvement and upgrading works on building facilities. These could involve feasibility studies, technical specifications, preparation of procurement document, work supervision, system testing and commissioning and defect rectifications.

Your responsibilities include:

•Plan, coordinate and attend to all requests to support department internal and external major meetings, webinars, events, recordings and video production. Understand user’s requirement and provide technical support accordingly.

•Plan, set up and operate the control room and studio equipment for live events or recordings.

•Collaborate closely with internal and external stakeholders to help facilitate the creation and post production of multimedia content.

•Conduct regular preventive and corrective maintenance works to ensure the systems are in good working condition, whilst keeping an up-to-date inventory for audit

•Oversee various AV contractors to ensure they deliver their services in accordance with the respective contracts and service level agreements. Manage and administer contracts and assess the contractors’ performance regularly (e.g. verification of service rendered and payment).

•Manage and assist in procurement works including but not limited to drafting of contract specifications, seeking funding approval, tender calling, tender evaluation and seeking approval for tender award.

•Assist the Team Lead in managing a team of technicians.

Job Requirements:

•Degree or Diploma in Media / Mas Communications / Audio Visual or equivalent.

•At least 5 years of relevant experience in broadcasting and live production or AV and VC operation and maintenance with supervisory responsibility.

•Proficiency in Adobe Photoshop, After Effects, Premier Pro, Creative Suite and photographic skills

•Good understanding of hardware (cameras, video switchers, lighting, sound) and software (TriCaster, OBS, vMix) needed to run professional videos and live streams.

•Experience with filming equipment and studio production, with working experience on production sets or part of a production team.

•Experience in Project Management of large-scale AV implementations will be an advantage.

•Proficient and experience with AV and VC systems (Crestron/Extron/Cisco/Bosch) will be an advantage.

•Up-to-date on new broadcasting, AV and VC technological developments.

•Independent worker and a good team player who is comfortable in working in a fast-pace and dynamic environment.

•Good writing and interpersonal skills with a customer-oriented mindset.

Are you passionate about ensuring the highest quality in software services? We are seeking a Software Quality Engineer (QE) to join our team responsible for developing and maintaining disbursement system . As a QE, you will play a critical role in ensuring that our services are reliable, secure, and meet the needs of our users.

What to Expect:

• Test Planning & Maintenance: Create and maintain test cases and plans, ensuring they reflect the latest requirements and policy changes.
• Automation & Framework Development: Build, maintain, and improve automated testing frameworks and environments to enhance testing efficiency.
• Hands-on Testing: Conduct various forms of testing such as manual, functional, performance, and exploratory tests, and file defects when necessary.
• User Acceptance Testing (UAT): Support UAT activities, ensuring the system functions as expected before release.
• Production Support: Assist in resolving production cases to maintain high-quality operational systems.
• Agile Collaboration: Actively participate in all agile ceremonies, including stand-ups, sprint planning, and retrospectives.

Requirements:

• Educational Background: A degree in software engineering, computer engineering, electrical engineering, or an infocomm-related discipline.
• Testing Experience: At least 3 years of professional software quality testing experience with hands-on automation experience.
• Technical Skills:Strong understanding of testing techniques, test-driven development, and continuous integration/delivery.
  Experience with Java and Spring Boot frameworks is a plus.
  Familiarity with automated testing frameworks (Selenium, Cucumber, JUnit) or enterprise tools (HP UFT, QC, Mobile Center).
  Experience with performance testing tools like JMeter, Gatling, or enterprise tools such as HP LoadRunner.
  Knowledge of penetration testing tools (ZAP, Burp Suite, SQL Map) or enterprise-level tools (WebInspect, Nessus, CheckMarx).
• Agile Experience: Working experience in Agile environments is highly preferred.
• Soft Skills: Excellent verbal communication and listening skills, coupled with a proactive, self-driven, and motivated attitude.

Why Join Us?

• Be part of a team improving the quality of essential public services in Singapore.
• Work in an Agile environment that values continuous improvement and innovation.
• Enhance your skills in test automation, security, and performance testing using cutting-edge tools

Responsibilities:
The successful candidate will be responsible for the design and development of one or more devices that are part of an integrated e-payment Fare Collection System. The successful candidate will also be involved in the software development lifecycle from definition of requirements to design and development, and testing.

The activities required to be performed shall include the following:

Requirements gathering.

• Design and develop software applications for embedded devices.
• Implement and optimize communication protocols (e.g.TCP/IP, HTTPS, FTPS/SFTP, MQTT-S) to establish secure and reliable connections between embedded devices and on-premises/cloud platforms.
• Conduct thorough testing, debugging and troubleshooting of embedded devices to identify and resolve issues related to functionality, connectivity, performance and reliability.
• Preparation and submission of deliverables throughout the Software Development Lifecycles (SDLC) such as Business Rules, Software Requirement Specifications, Software Architecture Document, Design Specification, Interface Specifications, Source Codes, Testing Specification, Operation and Maintenance Manual,Training Manual and others documents as required in the SDLC
  processes.
• Assist day-to-day application support issues.
• Liaise with users on the requirementtesting and production issues

Qualifications & Requirements

• Degree in Electrical / Electronics / Computer Engineering / Computer Science or a relevant discipline.
• Developed software in at least one full Software Development Lifecycle.
• Experience in writing Requirements Specification, Use Cases, Design Documentation, and designing software using object-oriented software design and UML modelling
• Good knowledge and experience in C++ on Embedded platforms (e.g. QNX, Vxworks, Embedded Linux).
• Experience in multi-threading, socket programming and serial/USB communication.
• At least 5 years’ experience in object-oriented software development
• Prior experience in following areas Scrum AGILE methodology process is a plus
• Scrum AGILE methodology process
• Develop and integrate embedded devices with cloud platforms
• Strong analytical and problem-solving skills
• Good written and verbal communication skills
• Self-motivated, independent and a good team player.

Responsibilities:
● You will be working in a fast-pace full-stack team experimenting and delivering new
products and services to government agencies related to PEGA and Common
Services from Government such as Singpass, Corpass and Internal Authentication
Mechanism.
● Expect to work within an agile development team to deliver high-quality software
applications according to requirements.

Requirements:
● Experience in PEGA Development
● Full Stack web development experiences.
● Knowledge of Java, JSP, J2EE, XML, and EJB.
● Knowledge of Scrum and Agile methodologies.
● Knowledge of coding languages such as Java, JavaScript, and TypeScript.
● Knowledge of one of UI frameworks: React.js, Vue.js and Angular.js.
● Knowledge of web technologies such as HTML5, JavaScript, TypeScript, CSS, and XML.
● Knowledge of E2E and automation testing.
● Knowledge of REST API.
● Knowledge of authentication, authorization, oauth2, SSO, and Active Directory.

Experience in the following would be advantageous:
● Experience with CMS and ERP.
● Experience with any of cloud services such as AWS, GCP and Azure.
● Outstanding project management abilities.
● Capability to handle difficult software problems.

Preferred

• A minimum of 3 years’ relevant working experience is preferred.
• Preferred character/personality traits:Has high expectations of self
  Keen to share knowledge with team mates
  Curious, open to new ideas
  Quick to learn new skills
  Self-driven and independent
  Open to work on other platforms because we want a cross-functional team
  

Working with the development team, you will be responsible for the design development, documentation, testing and delivery of the software solution for an Automatic Fare Collection (AFC) system.

The activities required to be performed shall include the following:

• Requirements gathering;
• Design, development, and maintenance of the software;
• Preparation and submission of deliverables throughout the software development lifecycles such as Business Rules, Software Requirement Specifications, Software Architecture Document, Design Specification, Interface Specifications, Source Codes, Testing Specification, Operation and Maintenance Manual, Training Manual and others documents as required in the standard adopted by the Authority;
• Assist the Authority with day-to-day application support issues; and
• Liaise with users on the requirement, design and testing issues.

Qualifications & Requirements:

• Recognised degree in Computer Science, IT or engineering with at least 5 years’ relevant experience in software development;
• Gone through at least one full software development lifecycle (SDLC) with experience in producing SDLC documentations;
• Extensive experience in analysing requirements, designing, development and delivering complex enterprise applications in Java/JEE, web programming on UNIX / LINUX and Windows environment;
• Proficiency with database programming such as SQL and DAO, and relevant experience with MySQL, PostgreSQL
• Experience in Spring Framework and Spring Boot;
• Experience in Software Modernization, Containerization, Microservices;
• Experience in Agile development methodology and continuous integration;
• Experience in writing Requirements Specification, Use Cases, Design Documentation, object-oriented software design and UML modelling;
• Proficiency in AWS ECS and Docker containerization, with a solid understanding of DevOps principles and best practices
• Strong analytical and problem-solving skills; and
• Good written and verbal communication skills in English.
• Self-motivated and a good team player
• Added advantage if candidate is familiar with one or more of the following technologies:i.Experience in Message Queues and/or Solace;
  ii.Experience in Cloud Computing, Kubernetes & Dockers, AWS Services like Amazon ECS Fargate, AWS RDS & Lambda;
  iii.Experience in Automatic Fare Collection (AFC) system;
  iv.Experience in Microsoft Active Directory
  v.Experience in HTML / CSS / JavaScript / JSON
  vi.Experience in Secure Communications (SFTP, HTTPS, etc.)
  vii. Experience in Angular or equivalent
  viii.Experience in Java Unit Tests frameworks
  

Are you passionate about ensuring the highest quality in software services? We are seeking a Software Quality Engineer (QE) to join our team responsible for developing and maintaining disbursement system . As a QE, you will play a critical role in ensuring that our services are reliable, secure, and meet the needs of our users.

What to Expect:

• Test Planning & Maintenance: Create and maintain test cases and plans, ensuring they reflect the latest requirements and policy changes.
• Automation & Framework Development: Build, maintain, and improve automated testing frameworks and environments to enhance testing efficiency.
• Hands-on Testing: Conduct various forms of testing such as manual, functional, performance, and exploratory tests, and file defects when necessary.
• User Acceptance Testing (UAT): Support UAT activities, ensuring the system functions as expected before release.
• Production Support: Assist in resolving production cases to maintain high-quality operational systems.
• Agile Collaboration: Actively participate in all agile ceremonies, including stand-ups, sprint planning, and retrospectives.

Requirements:

• Educational Background: A degree in software engineering, computer engineering, electrical engineering, or an infocomm-related discipline.
• Testing Experience: At least 3 years of professional software quality testing experience with hands-on automation experience.
• Technical Skills:Strong understanding of testing techniques, test-driven development, and continuous integration/delivery.
  Experience with Java and Spring Boot frameworks is a plus.
  Familiarity with automated testing frameworks (Selenium, Cucumber, JUnit) or enterprise tools (HP UFT, QC, Mobile Center).
  Experience with performance testing tools like JMeter, Gatling, or enterprise tools such as HP LoadRunner.
  Knowledge of penetration testing tools (ZAP, Burp Suite, SQL Map) or enterprise-level tools (WebInspect, Nessus, CheckMarx).
• Agile Experience: Working experience in Agile environments is highly preferred.
• Soft Skills: Excellent verbal communication and listening skills, coupled with a proactive, self-driven, and motivated attitude.

Why Join Us?

• Be part of a team improving the quality of essential public services in Singapore.
• Work in an Agile environment that values continuous improvement and innovation.
• Enhance your skills in test automation, security, and performance testing using cutting-edge tools

Are you a detail-oriented leader with a knack for system management and a strong technical background? We’re looking for an Operation Support Lead to oversee the day-to-day operations of our critical application systems. This role is ideal for a professional experienced in IT service management and security, with an eye for process improvements and operational efficiencies. As a core part of our team, you’ll be responsible for system maintenance, vendor and contractor management, user access, system upgrades, and compliance risk assessments. If you enjoy driving system enhancements and ensuring optimal performance, this role is for you!

Key Responsibilities

• System Operations: Oversee daily operations of critical application systems, ensuring smooth performance and timely completion of maintenance and support tasks.
• Vendor Management: Lead and coordinate with outsourced vendors and in-house contractors to meet operational needs.
• Troubleshooting and Issue Resolution: Collaborate with internal and external teams to identify root causes, troubleshoot issues, and ensure fixes meet SLAs and incident management standards.
• User Management: Handle on-/off-boarding of users, manage role changes, and review audit logs for compliance.
• System Upgrades and Patch Management: Plan, execute, and support system implementations, upgrades, and security patches.
• Risk Assessment and Compliance: Conduct regular risk assessments, addressing security or compliance issues with IT policies and procedures.
• License and Support Management: Monitor software licenses and maintenance agreements, coordinating procurement and renewals as needed.
• Proactive Monitoring and Performance Upkeep: Implement proactive monitoring for system health and collaborate with internal tech teams to ensure optimal performance.
• Process Improvement: Identify and implement process improvements to enhance operational efficiency.
• Documentation: Develop and maintain documentation, including system configurations, processes, and user manuals.

Working with the development team, you will be responsible for the design development, documentation, testing and delivery of the software solution for an Automatic Fare Collection (AFC) system.

The activities required to be performed shall include the following:

• Requirements gathering;
• Design, development, and maintenance of the software;
• Preparation and submission of deliverables throughout the software development lifecycles such as Business Rules, Software Requirement Specifications, Software Architecture Document, Design Specification, Interface Specifications, Source Codes, Testing Specification, Operation and Maintenance Manual, Training Manual and others documents as required in the standard adopted by the Authority;
• Assist the Authority with day-to-day application support issues; and
• Liaise with users on the requirement, design and testing issues.

Qualifications & Requirements:

• Recognised degree in Computer Science, IT or engineering with at least 5 years’ relevant experience in software development;
• Gone through at least one full software development lifecycle (SDLC) with experience in producing SDLC documentations;
• Extensive experience in analysing requirements, designing, development and delivering complex enterprise applications in Java/JEE, web programming on UNIX / LINUX and Windows environment;
• Proficiency with database programming such as SQL and DAO, and relevant experience with MySQL, PostgreSQL
• Experience in Spring Framework and Spring Boot;
• Experience in Software Modernization, Containerization, Microservices;
• Experience in Agile development methodology and continuous integration;
• Experience in writing Requirements Specification, Use Cases, Design Documentation, object-oriented software design and UML modelling;
• Proficiency in AWS ECS and Docker containerization, with a solid understanding of DevOps principles and best practices
• Strong analytical and problem-solving skills; and
• Good written and verbal communication skills in English.
• Self-motivated and a good team player
• Added advantage if candidate is familiar with one or more of the following technologies:i.Experience in Message Queues and/or Solace;
  ii.Experience in Cloud Computing, Kubernetes & Dockers, AWS Services like Amazon ECS Fargate, AWS RDS & Lambda;
  iii.Experience in Automatic Fare Collection (AFC) system;
  iv.Experience in Microsoft Active Directory
  v.Experience in HTML / CSS / JavaScript / JSON
  vi.Experience in Secure Communications (SFTP, HTTPS, etc.)
  vii. Experience in Angular or equivalent
  viii.Experience in Java Unit Tests frameworks
  

About ACP:

ACP is the leading provider of learning management systems (LMS), e-learning, website development, and ICT solutions. In our current day and age, the adoption of technology in jobs worldwide has enabled us to streamline job processes and increase organisational efficiency, all thanks to the power of the internet. As such, digital literacy is a crucial skill that must be imparted to the next generation, and we continuously strive to empower every individual to learn through technology in our borderless world.

As a Quality Engineer, you have the opportunity to accelerate the delivery and to improve the quality of the software we build through recommending and implementing automated test suites.

Job Description:

• Work with the supporting vendors and government agencies to identify end-to-end test scenarios as well as to automate these test scenarios, applying risk-based strategy to minimize manual interventions.
• Conduct research on emerging technologies that can optimize and accelerate the project delivery.
• Ensure all required testing documentation are in place as part of production preparation checks.
• Drive and advocate continuous improvement in testing practices and tools.

Job Requirements:

• Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology, or related disciplines
• Minimum 3 years' experience in application exploratory testing and regression test automation
• Understanding of Web-based project test methodology, test environments, bug life cycle, and frequent code release deployment QA support
• Create, review and/or support test automation strategies and implementations
• Experience working with highly trafficked, scalable Web applications
• Troubleshooting/debugging skills
• ISTQB, CSQA, CSTP or other relevant certification
• Experience with Katalon Recorder and/or Katalon Studio or equivalent
• Advanced knowledge of common desktop and mobile browser technology

About ACP:

ACP is the leading provider of learning management systems (LMS), e-learning, website development, and ICT solutions. In our current day and age, the adoption of technology in jobs worldwide has enabled us to streamline job processes and increase organisational efficiency, all thanks to the power of the internet. As such, digital literacy is a crucial skill that must be imparted to the next generation, and we continuously strive to empower every individual to learn through technology in our borderless world.

We are seeking a Software Quality Engineer to be part of our central Quality Assurance team in the Group Planning & Operation, which is responsible to support the work of our colleagues at the various agencies thru establishing QA processes, best practices, implement tools and automated testing to ensure the consistent delivery of quality IT systems across agencies.

Job Description:

• Responsible for defining QA and Testing process/practices (e.g. Test Management, Defects Management, Code Quality), QA metrics, management tools and test automation strategy across agencies as well as curate relevant and suitable Testing Courses.
• Coach IT Business Analysts and end users from the government agencies on QA and testing process/practices and test management tools to the IT teams and end users in the government agencies.
• Be part of the team at selected projects at the government agencies:
• Champion and drive product quality and QE practices in an agile/waterfall project delivery
• Collaborate with multiple internal and external stakeholders to ensure that the product is built right

Job Requirements:

• Degree in software engineering, computer engineering, electrical engineering or infocomm-related discipline.
• At least 5 years of experience in creating and implementing test strategy for systems in agile development environment.
• In-depth knowledge of a variety of test types, test levels, testing techniques and methodologies and test automation.
• A strong understanding of test-driven development (e.g. ATDD), continuous integration and continuous delivery both in principle and in practice.
• Hands-on test automation experience and experience in integrating test automation into the Continuous Integration chain as well as certification in Testing and Software Quality Assurance will be a bonus.
• Organised, methodical and meticulous in planning, management and execution.
• Team player who is self-motivated, independent, proactive, quality-conscious, customer-oriented and results-oriented.
• Excellent writing skills, good verbal communications skills and good presentation skills.
• Strong foundation in test methodologies, good analytical skills, attention to details and problem solving.

About ACP:

ACP is the leading provider of learning management systems (LMS), e-learning, website development, and ICT solutions. In our current day and age, the adoption of technology in jobs worldwide has enabled us to streamline job processes and increase organisational efficiency, all thanks to the power of the internet. As such, digital literacy is a crucial skill that must be imparted to the next generation, and we continuously strive to empower every individual to learn through technology in our borderless world.

We are seeking a Software Quality Engineer to be part of our central Quality Assurance team in the Group Planning & Operation, which is responsible to support the work of our colleagues at the various agencies thru establishing QA processes, best practices, implement tools and automated testing to ensure the consistent delivery of quality IT systems across agencies.

Job Description:

• Responsible for defining QA and Testing process/practices (e.g. Test Management, Defects Management, Code Quality), QA metrics, management tools and test automation strategy across agencies as well as curate relevant and suitable Testing Courses.
• Coach IT Business Analysts and end users from the government agencies on QA and testing process/practices and test management tools to the IT teams and end users in the government agencies.
• Be part of the team at selected projects at the government agencies:
• Champion and drive product quality and QE practices in an agile/waterfall project delivery
• Collaborate with multiple internal and external stakeholders to ensure that the product is built right

Job Requirements:

• Degree in software engineering, computer engineering, electrical engineering or infocomm-related discipline.
• At least 5 years of experience in creating and implementing test strategy for systems in agile development environment.
• In-depth knowledge of a variety of test types, test levels, testing techniques and methodologies and test automation.
• A strong understanding of test-driven development (e.g. ATDD), continuous integration and continuous delivery both in principle and in practice.
• Hands-on test automation experience and experience in integrating test automation into the Continuous Integration chain as well as certification in Testing and Software Quality Assurance will be a bonus.
• Organised, methodical and meticulous in planning, management and execution.
• Team player who is self-motivated, independent, proactive, quality-conscious, customer-oriented and results-oriented.
• Excellent writing skills, good verbal communications skills and good presentation skills.
• Strong foundation in test methodologies, good analytical skills, attention to details and problem solving.

Are you a detail-oriented leader with a knack for system management and a strong technical background? We’re looking for an Operation Support Lead to oversee the day-to-day operations of our critical application systems. This role is ideal for a professional experienced in IT service management and security, with an eye for process improvements and operational efficiencies. As a core part of our team, you’ll be responsible for system maintenance, vendor and contractor management, user access, system upgrades, and compliance risk assessments. If you enjoy driving system enhancements and ensuring optimal performance, this role is for you!

Key Responsibilities

• System Operations: Oversee daily operations of critical application systems, ensuring smooth performance and timely completion of maintenance and support tasks.
• Vendor Management: Lead and coordinate with outsourced vendors and in-house contractors to meet operational needs.
• Troubleshooting and Issue Resolution: Collaborate with internal and external teams to identify root causes, troubleshoot issues, and ensure fixes meet SLAs and incident management standards.
• User Management: Handle on-/off-boarding of users, manage role changes, and review audit logs for compliance.
• System Upgrades and Patch Management: Plan, execute, and support system implementations, upgrades, and security patches.
• Risk Assessment and Compliance: Conduct regular risk assessments, addressing security or compliance issues with IT policies and procedures.
• License and Support Management: Monitor software licenses and maintenance agreements, coordinating procurement and renewals as needed.
• Proactive Monitoring and Performance Upkeep: Implement proactive monitoring for system health and collaborate with internal tech teams to ensure optimal performance.
• Process Improvement: Identify and implement process improvements to enhance operational efficiency.
• Documentation: Develop and maintain documentation, including system configurations, processes, and user manuals.

About ACP:

ACP is the leading provider of learning management systems (LMS), e-learning, website development, and ICT solutions. In our current day and age, the adoption of technology in jobs worldwide has enabled us to streamline job processes and increase organisational efficiency, all thanks to the power of the internet. As such, digital literacy is a crucial skill that must be imparted to the next generation, and we continuously strive to empower every individual to learn through technology in our borderless world.

As a Quality Engineer, you have the opportunity to accelerate the delivery and to improve the quality of the software we build through recommending and implementing automated test suites.

Job Description:

• Work with the supporting vendors and government agencies to identify end-to-end test scenarios as well as to automate these test scenarios, applying risk-based strategy to minimize manual interventions.
• Conduct research on emerging technologies that can optimize and accelerate the project delivery.
• Ensure all required testing documentation are in place as part of production preparation checks.
• Drive and advocate continuous improvement in testing practices and tools.

Job Requirements:

• Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology, or related disciplines
• Minimum 3 years' experience in application exploratory testing and regression test automation
• Understanding of Web-based project test methodology, test environments, bug life cycle, and frequent code release deployment QA support
• Create, review and/or support test automation strategies and implementations
• Experience working with highly trafficked, scalable Web applications
• Troubleshooting/debugging skills
• ISTQB, CSQA, CSTP or other relevant certification
• Experience with Katalon Recorder and/or Katalon Studio or equivalent
• Advanced knowledge of common desktop and mobile browser technology

About ACP:

ACP is the leading provider of learning management systems (LMS), e-learning, website development, and ICT solutions. In our current day and age, the adoption of technology in jobs worldwide has enabled us to streamline job processes and increase organisational efficiency, all thanks to the power of the internet. As such, digital literacy is a crucial skill that must be imparted to the next generation, and we continuously strive to empower every individual to learn through technology in our borderless world.

We are seeking a Software Quality Engineer to be part of our central Quality Assurance team in the Group Planning & Operation, which is responsible to support the work of our colleagues at the various agencies thru establishing QA processes, best practices, implement tools and automated testing to ensure the consistent delivery of quality IT systems across agencies.

Job Description:

• Responsible for defining QA and Testing process/practices (e.g. Test Management, Defects Management, Code Quality), QA metrics, management tools and test automation strategy across agencies as well as curate relevant and suitable Testing Courses.
• Coach IT Business Analysts and end users from the government agencies on QA and testing process/practices and test management tools to the IT teams and end users in the government agencies.
• Be part of the team at selected projects at the government agencies:
• Champion and drive product quality and QE practices in an agile/waterfall project delivery
• Collaborate with multiple internal and external stakeholders to ensure that the product is built right

Job Requirements:

• Degree in software engineering, computer engineering, electrical engineering or infocomm-related discipline.
• At least 5 years of experience in creating and implementing test strategy for systems in agile development environment.
• In-depth knowledge of a variety of test types, test levels, testing techniques and methodologies and test automation.
• A strong understanding of test-driven development (e.g. ATDD), continuous integration and continuous delivery both in principle and in practice.
• Hands-on test automation experience and experience in integrating test automation into the Continuous Integration chain as well as certification in Testing and Software Quality Assurance will be a bonus.
• Organised, methodical and meticulous in planning, management and execution.
• Team player who is self-motivated, independent, proactive, quality-conscious, customer-oriented and results-oriented.
• Excellent writing skills, good verbal communications skills and good presentation skills.
• Strong foundation in test methodologies, good analytical skills, attention to details and problem solving.

Join a dynamic back-office development team where you’ll be responsible for designing and delivering high-performance software solutions for the Automatic Fare Collection (AFC) system. This is a great opportunity to work on complex, high-volume systems that power public transportation infrastructure. Your role will involve everything from gathering requirements to development, documentation, and ongoing support of the software.

Key Responsibilities:

• Requirements Gathering: Work with stakeholders to understand and collect software requirements.
• Software Development: Design, develop, and maintain software for high-performance back-office AFC systems.
• SDLC Documentation: Prepare comprehensive documentation throughout the Software Development Lifecycle (SDLC), including business rules, architecture, design specs, interface specs, testing specifications, and operational manuals.
• Application Support: Provide day-to-day application support, troubleshooting issues as they arise.
• Collaboration: Collaborate with users to address design, development, and testing challenges, ensuring software meets user needs.

Responsibilities

Manage the day-to-day running of application systems, for example:

• oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.
• manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.
• work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.
• manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.
• plan, execute and support system implementation, software/hardware upgrades and security patches.
• perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.
• monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.
• work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.
• identify opportunities for process improvement and operational efficiency enhancements, and implement appropriate solutions.
• develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

Plan and implement system enhancements to meet user change requests, including:

• providing estimated costs and timeline to implement the changes.
• securing the necessary resources to carry out the changes.
• ensuring that the vendor and/or in-house contractors complies with the relevant IT policies and procedures while working on the changes.
• assisting users during requirement gathering and user acceptance testing to ensure clarity of scope and quality of the developers’ work.
• overseeing the proper implementation of the changes.

Requirements

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies.
• Proficiency in managing Windows and Linux server/cloud environments, will be an added advantage.

About ACP:

ACP is the leading provider of learning management systems (LMS), e-learning, website development, and ICT solutions. In our current day and age, the adoption of technology in jobs worldwide has enabled us to streamline job processes and increase organisational efficiency, all thanks to the power of the internet. As such, digital literacy is a crucial skill that must be imparted to the next generation, and we continuously strive to empower every individual to learn through technology in our borderless world.

As a Quality Engineer, you have the opportunity to accelerate the delivery and to improve the quality of the software we build through recommending and implementing automated test suites.

Job Description:

• Work with the supporting vendors and government agencies to identify end-to-end test scenarios as well as to automate these test scenarios, applying risk-based strategy to minimize manual interventions.
• Conduct research on emerging technologies that can optimize and accelerate the project delivery.
• Ensure all required testing documentation are in place as part of production preparation checks.
• Drive and advocate continuous improvement in testing practices and tools.

Job Requirements:

• Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology, or related disciplines
• Minimum 3 years' experience in application exploratory testing and regression test automation
• Understanding of Web-based project test methodology, test environments, bug life cycle, and frequent code release deployment QA support
• Create, review and/or support test automation strategies and implementations
• Experience working with highly trafficked, scalable Web applications
• Troubleshooting/debugging skills
• ISTQB, CSQA, CSTP or other relevant certification
• Experience with Katalon Recorder and/or Katalon Studio or equivalent
• Advanced knowledge of common desktop and mobile browser technology

About ACP:

ACP is the leading provider of learning management systems (LMS), e-learning, website development, and ICT solutions. In our current day and age, the adoption of technology in jobs worldwide has enabled us to streamline job processes and increase organisational efficiency, all thanks to the power of the internet. As such, digital literacy is a crucial skill that must be imparted to the next generation, and we continuously strive to empower every individual to learn through technology in our borderless world.

We are seeking a Software Quality Engineer to be part of our central Quality Assurance team in the Group Planning & Operation, which is responsible to support the work of our colleagues at the various agencies thru establishing QA processes, best practices, implement tools and automated testing to ensure the consistent delivery of quality IT systems across agencies.

Job Description:

• Responsible for defining QA and Testing process/practices (e.g. Test Management, Defects Management, Code Quality), QA metrics, management tools and test automation strategy across agencies as well as curate relevant and suitable Testing Courses.
• Coach IT Business Analysts and end users from the government agencies on QA and testing process/practices and test management tools to the IT teams and end users in the government agencies.
• Be part of the team at selected projects at the government agencies:
• Champion and drive product quality and QE practices in an agile/waterfall project delivery
• Collaborate with multiple internal and external stakeholders to ensure that the product is built right

Job Requirements:

• Degree in software engineering, computer engineering, electrical engineering or infocomm-related discipline.
• At least 5 years of experience in creating and implementing test strategy for systems in agile development environment.
• In-depth knowledge of a variety of test types, test levels, testing techniques and methodologies and test automation.
• A strong understanding of test-driven development (e.g. ATDD), continuous integration and continuous delivery both in principle and in practice.
• Hands-on test automation experience and experience in integrating test automation into the Continuous Integration chain as well as certification in Testing and Software Quality Assurance will be a bonus.
• Organised, methodical and meticulous in planning, management and execution.
• Team player who is self-motivated, independent, proactive, quality-conscious, customer-oriented and results-oriented.
• Excellent writing skills, good verbal communications skills and good presentation skills.
• Strong foundation in test methodologies, good analytical skills, attention to details and problem solving.

Join us as we support Singapore’s vision of building a Smart Nation. As a Software Engineer, you will help to level up the team’s competency with your valuable past experiences. Experiences of failure are just as important as those of success. You will drive, implement, deploy, maintain, and operate products or key components of your products. You will work closely with different teams to deliver the best possible and impactful solutions.

What you will be working on:

• Design, develop, test, deploy, maintain and improve software applications.
• Improve software quality using Scrum practices such as code review and unit testing.
• Assist PO/BA on user stories refinement.
• Assist QA on test automation and bug fixes.
• Assist DevOps on build and release automation.
• Prepare interface specifications and other architecture documents
• Adheres to Software Craftsmanship Manifesto.

What are we looking for:

• Degree in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines.
• Familiar with cloud-native technology.
• Familiar with Clean Code, Design Patterns and Unit Testing.
• Familiar with multi-paradigm programming languages.
• Knowledge and experience in Java Spring Framework / Angular / Apache Spark / Data Engineering / ETL will be advantageous.
• Technical knowledge and experience in designing and developing applications in AWS cloud environment (RDS, Glue, Lambda, MSK) will be advantageous
• Working experience in Agile and UX development environments will be an added advantage.

Preferred:

• Able to identify potential technical pitfalls and challenges and set directions that will help to guide the team towards solving difficult technical problems.
• Support and develop software engineers by providing advice, coaching and development opportunity
• Experience in communication with business users, other technical teams and management to collect requirement, coordinate effort across teams and identify tasks and provide estimates
• Able to grasp business domain concepts and manage requirements coming from stakeholders.
• Abie to prioritize, communicate clearly and demonstrate a consistent track record of delivery and excellent software engineering skills.

Are you a seasoned Software Engineer with a passion for designing and developing cutting-edge device solutions? We are looking for a talented Software Engineer (Devices) to join our team, working on an integrated e-payment fare collection system. This is your opportunity to play a critical role in the future of smart transportation systems and solve complex technical challenges.

Key Responsibilities:

• Design & Development: Analyse, design, and develop device components for an integrated e-payment fare collection system.
• Innovation: Explore and introduce new technologies to enhance the system and improve its efficiency.
• Problem Solving: Resolve complex issues that challenge development teams, ensuring seamless project execution.
• Lifecycle Participation: Actively engage in all stages of the software development lifecycle, leveraging agile and iterative development methodologies.

Requirements:

• Educational Background: A recognised degree in Electrical and Electronics Engineering, Computer Science, or a related discipline.
• Experience:Minimum of 5 years' experience in C++ application development on Linux.
  At least 3 years’ experience in object-oriented software design using UML modelling.
  
• Technical Skills:Expertise in multi-threading, socket programming, and inter-process communication.
  Strong skills in translating requirements into actionable software design.
  Proficiency in multi-tier system architecture, with additional experience in cloud computing solutions being an advantage.
  Hands-on experience with AWS ECS and Docker containerization, with a solid understanding of DevOps principles.
  Ability to troubleshoot and handle peripherals such as receipt printers and barcode scanners.
  Familiarity with Angular development is a plus.
  
• Methodologies: Familiarity with Agile or Rational Unified Process (RUP) methodologies within the software development lifecycle.
• Soft Skills: Strong analytical and problem-solving skills, excellent communication abilities, and a demonstrated capacity to work both independently and as part of a collaborative team.

What You’ll Get:

• Opportunity to work on large-scale, impactful projects in the smart transport and e-payment industry.
• Exposure to the latest tools and technologies, with a chance to drive innovation.
• A dynamic, fast-paced work environment that values your contributions and encourages professional growth.

If you're excited about leveraging your expertise to design innovative device solutions for a smarter future, we'd love to hear from you!

You will be part of a team in the Corporate Services Department responsible for the operation and maintenance of building facilities. (e.g. Building maintenance, audio visual (AV) and video conferencing (VC) systems, recording studio facilities, Mechanical & Electrical systems (M&E) etc). Your primary role is to carry out day-to-day operation and maintenance of AV, VC and recording studio facilities and working with various stakeholders for successful work delivery of meetings, events, webinars, recordings, video production etc.

You will also have the opportunity to assist in the planning and execution of various improvement and upgrading works on building facilities. These could involve feasibility studies, technical specifications, preparation of procurement document, work supervision, system testing and commissioning and defect rectifications.

Responsibilities:

• Plan, coordinate and attend to all requests to support department internal and external major meetings, webinars, events, recordings and video production. Understand user’s requirement and provide technical support accordingly.

• Plan, set up and operate the control room and studio equipment for live events or recordings.

• Collaborate closely with internal and external stakeholders to help facilitate the creation and post production of multimedia content.

• Conduct regular preventive and corrective maintenance works to ensure the systems are in good working condition, whilst keeping an up-to-date inventory for audit.

• Oversee various AV contractors to ensure they deliver their services in accordance with the respective contracts and service level agreements. Manage and administer contracts and assess the contractors’ performance regularly (e.g. verification of service rendered and payment).

• Manage and assist in procurement works including but not limited to drafting of contract specifications, seeking funding approval, tender calling, tender evaluation and seeking approval for tender award.

• Assist the Team Lead in managing a team of technicians.

Job Requirements:

• Degree or Diploma in Media / Mas Communications / Audio Visual or equivalent.

• At least 5 years of relevant experience in broadcasting and live production or AV and VC operation and maintenance with supervisory responsibility.

• Proficiency in Adobe Photoshop, After Effects, Premier Pro, Creative Suite and photographic skills

• Good understanding of hardware (cameras, video switchers, lighting, sound) and software (TriCaster, OBS, vMix) needed to run professional videos and live streams.

• Experience with filming equipment and studio production, with working experience on production sets or part of a production team.

• Experience in Project Management of large-scale AV implementations will be an advantage.

• Proficient and experience with AV and VC systems (Crestron/Extron/Cisco/Bosch) will be an advantage.

• Up-to-date on new broadcasting, AV and VC technological developments.

• Independent worker and a good team player who is comfortable in working in a fast-pace and dynamic environment.

• Good writing and interpersonal skills with a customer-oriented mindset.

About ACP:

ACP is the leading provider of learning management systems (LMS), e-learning, website development, and ICT solutions. In our current day and age, the adoption of technology in jobs worldwide has enabled us to streamline job processes and increase organisational efficiency, all thanks to the power of the internet. As such, digital literacy is a crucial skill that must be imparted to the next generation, and we continuously strive to empower every individual to learn through technology in our borderless world.

Are you passionate about leveraging technology to enhance education and empower students? An exciting opportunity awaits as we seek an experienced and dynamic ICT executive to join our team on secondment to Ministry of Education (MOE) schools. In this role, you will play a pivotal role in integrating cutting-edge educational technologies into the learning environment, fostering innovation, and ensuring that both educators and students are well-equipped to thrive in the digital age.

Responsibilities:

• Work with ICT and Aesthetic departments to prepare teaching materials and projects for the delivery of skill-based lessons.
• Support departments in the conduct of planned ICT lessons such as touch typing, Microsoft applications, Micro-bits, photo editing, 3D modelling, and animation.
• Conduct digital art lessons using Art Rage and iPad.
• Support Infocomm Club CCA teachers in training students in the areas of Digital Gaming, Photography, and Videography.
• Maintain the authority website (Isomer), intranet Google Sites, and create the e-Open House site.
• Prepare digital artwork for authority posters, signage, videos, and presentation slides.
• Provide support for ICT/AVA equipment setup for department programmes.

Qualifications, skills, and experience required:

• Minimum qualification – Diploma in Digital Media or related courses.
• Knowledge and use of Adobe Photoshop, web design, photography, video production, and editing. Candidates will be requested to provide examples of works related to digital media and video/photography.
• At least one year of work experience as an ICT trainer in digital media.

About ACP:

ACP is the leading provider of learning management systems (LMS), e-learning, website development, and ICT solutions. In our current day and age, the adoption of technology in jobs worldwide has enabled us to streamline job processes and increase organisational efficiency, all thanks to the power of the internet. As such, digital literacy is a crucial skill that must be imparted to the next generation, and we continuously strive to empower every individual to learn through technology in our borderless world.

Are you passionate about leveraging technology to enhance education and empower students? An exciting opportunity awaits as we seek an experienced and dynamic ICT executive to join our team on secondment to Ministry of Education (MOE) schools. In this role, you will play a pivotal role in integrating cutting-edge educational technologies into the learning environment, fostering innovation, and ensuring that both educators and students are well-equipped to thrive in the digital age.

Responsibilities:

• Work with ICT and Aesthetic departments to prepare teaching materials and projects for the delivery of skill-based lessons.
• Support departments in the conduct of planned ICT lessons such as touch typing, Microsoft applications, Micro-bits, photo editing, 3D modelling, and animation.
• Conduct digital art lessons using Art Rage and iPad.
• Support Infocomm Club CCA teachers in training students in the areas of Digital Gaming, Photography, and Videography.
• Maintain the authority website (Isomer), intranet Google Sites, and create the e-Open House site.
• Prepare digital artwork for authority posters, signage, videos, and presentation slides.
• Provide support for ICT/AVA equipment setup for department programmes.

Qualifications, skills, and experience required:

• Minimum qualification – Diploma in Digital Media or related courses.
• Knowledge and use of Adobe Photoshop, web design, photography, video production, and editing. Candidates will be requested to provide examples of works related to digital media and video/photography.
• At least one year of work experience as an ICT trainer in digital media.

Responsibilities:

• Design, analyse, and develop devices that are key components of an integrated e-payment fare collection system.
• Investigate and implement new methods and technologies to improve the system.
• Address complex issues that development teams may struggle with.
• Engage actively in the software development lifecycle, employing agile and iterative methodologies.

Qualifications & Requirements:

• Bachelor's degree in Electrical and Electronics Engineering, Computer Science, or a related field.
• Minimum of 5 years of experience in C++ application development on Linux.
• At least 3 years of experience with object-oriented software design and UML modelling.
• Proficient in translating requirements into software design using established methodologies.
• Extensive knowledge of multi-threading, socket programming, and inter-process communication.
• Experience with multi-tier system architecture, with cloud computing multi-tier development as a plus.
• Skilled in AWS ECS and Docker containerization, with a solid grasp of DevOps principles and practices.
• Angular development knowledge is a plus.
• Familiar with Agile or Rational Unified Process (RUP) methodologies.
• Strong analytical and problem-solving abilities with clear technical communication skills.
• Excellent written and verbal communication skills.
• Capable of working independently, self-motivated, and a strong team player.