Visitor Experience Manager | Art Gallery
10 months ago
Join us if you are passionate and have prior working experience in tourism / art institutions / customer service!
JOB RESPONSIBILITIES
Develop, ad..
Join us if you are passionate and have prior working experience in tourism / art institutions / customer service!
JOB RESPONSIBILITIES
- Develop, administer & maintain work roster
- Maintain Standard Operation Procedures (SOP) accuracy
- Workflow enhancement & improvement plans
- Ensuring that staff are providing excellent customer service
- Manpower deployment forecast & planning
- Set goals for performance & deadlines
- Manage a team of Executive, Supervisors & Ambassadors
- Provide assistance and information to visitors
- Perform sales transactions for gallery admission events & programs
- Perform daily opening & closing of counter, including generating reconciling daily sales reports
- Maintain knowledge of promotions & policies regarding payment, exchanges & security practices
- Pre-print tickets for group visits & ensure sufficient ticketing management for schools
- Manage feedback & perform service recovery in accordance to stipulated guidelines
JOB REQUIREMENT
- Working Location - Nearest MRT will be City Hall MRT
- Roster is provided, 5 days between Mondays to Sundays; 9am to 7.30pm
- Working experience in tourism / art institutions / customer service is preferred
- Service-oriented and customer centricity
- Good communication and interpersonal skills
- Self-motivated and good teamwork
** Interested individuals, please click APPLY button or send your resume to [email protected]
*We regret to inform that only shortlisted candidates will be notified.
EA License No: 91C2918
EA Personnel No: R22105888
EA Personnel Name: Wong Zhi Cheng
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