Total 8 call center job vacancies in d09 cairnhill orchard river valley

Responsibilities:

· Developing new partners to increase channel breath, also to enhance the existing partner’s business to boost channel depth.

· Identify opportunities in the end users’ space and coordinate with partners on the sales and project fulfilment.

· Based on the corporate strategy, regional and industry business objectives, gain insight into business opportunities, develop and execute key customer development strategies.

· Collaborate with all parties to plan, design, deliver, and accept customers' and partners' data center solutions. Through end-to-end project operation and customer relationship management, take responsibility for data center integration project operation, revenue target achievement, and customer satisfaction.

· Build organizational relationships with partners and customers and continuously expand new customers and partners.

· Managing weekly reporting of pipeline and forecast.

· Planning and conducting sales workshop, product seminars and trade shows.

· Preparing presentations, reports, and commercial quotations.

Requirements:

· Bachelor degree or above, majored in Business administration/Mechanical/Electrical engineering, etc.;

· Proficiently use office software such as Word, Excel, and PowerPoint.

· Good communication, presentation and collaboration skills.

· At least 2 years of dedicated data center infrastructure solution sales/service or design experience, with good network of Channel Partners or Contractors.

· Channel Sales and Account management experience

· Dynamic individual who is passionate to join a fast-growing team with a track record of achieving result

· Be able to understand customers' business, and strategic requirements, influence customers' plans and budgets, and design solutions based on customer requirements

· Partner and customer communication and guidance: Be able to influence partner/customer decision-making supporters/decision makers, effectively transfer product and solution values, establish a good trust relationship with customers, and influence customer decision-making

· Proficiency in both Mandarin and English is essential to effectively communicate with Chinese speaking head office, stakeholders, counterparts, and customers.

Next Step

Click “apply” or send resume to: Ryce [email protected]

EA Licence No.91C2918| Personnel Registration No. R23117258

The Opportunity

• This is an exciting opportunity for an experienced Call Centre Associate to join their team
• This will start off as a 1 year contract

The Job

• Consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
• Ensure accuracy and compliant for all customers' requests
• Successfully cross-buy the Bank's products and services
• Adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs.
• Flexibility in work deployment when business needs arise

The Talent

• Fluency in English with excellent communication skills.
• Open to rotational shifts (morning/afternoon) - 5 days work week
• Disciplined, mature and able to multi-task independently under pressure.
• Service-oriented with strong interest in developing a customer-focused career.
• Pleasant personality and able to work effectively in a team.
• Prior customer service experience (either frontend or backend)
• Prior call centre experience is an advantage
• Tech savvy

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply Call Centre Associate
• Only shortlisted candidates will be contacted

Job Scope:

* Handle general enquiries related to the Client's products and services.

* Address customer complaints and feedback promptly and effectively.

* Provide support to customers regarding online transactions, delivery of goods, and returns.

* Offer technical support to customers experiencing difficulties with accessing or using the Client's digital platforms or online services.

* Conduct outreach to customers for purposes such as payment reminders or collecting instructions for damaged items.

* Adapt to peak periods occurring between September and December, during the Client's eCommerce campaign periods.

* Utilize multiple communication channels, including customer service hotline, email, online contact forms, social media platforms and potentially activated chat function on the Client's website, to engage with customers and provide support.

The Opportunity:

Adecco is partnering with a well-established US company specializing in global data center solutions, IT infrastructure, AV systems, and cloud services. We are looking to hire a Logistics Specialist to be based on-site at their client company, handling daily operations. Reporting to the Team Lead, the successful incumbent will primarily handle asset return material authorization (RMA), decommissioning, and other activities related to the product lifecycle.

• Work location: near Raffles Place MRT
• Work hours: Mondays - Fridays, 9am - 6pm
• Basic salary up to $4,500/month + Variable Bonuses

The Job:

• Act as the primary contact for local operational inquiries, ensuring prompt and accurate responses.
• Oversee daily operations, ensuring timely and efficient delivery.
• Collect, consolidate, and report data and KPIs, recommending actionable improvements when necessary.
• Deliver exceptional customer service by maintaining attention to detail, completing tasks promptly, and ensuring an efficient work environment.
• Support on-site operations in line with guidelines, focusing on RMA, VR, Server Spare, and Decommission activities.
• Coordinate with stakeholders to collect data related to RMA, VR, Server Spare, and Decommission activities.
• Manage coordination of asset data for new site deployments with relevant stakeholders.
• Perform additional tasks when necessary.

The Talent:

• At least 2-3 years of relevant experience in handling RMA/Reverse Logistics, with a background in IT, data centers, or electronics environments.
• Proficiency in Microsoft Excel (Pivot Table, VLOOKUP) and WMS.
• Strong communication skills to liaise effectively with both internal and external stakeholders.

Next Steps:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package and email to [email protected]. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

Job Summary/Introduction

6 months contract

The Talent:

• Minimum “O” Levels (one year of relevant work experience will be an advantage)
• Willing to work weekends and public holidays, shift hours possibly until 10/11pm

Job Description

• Handle inbound/outbound calls/emails on inquiries, feedbacks and complaints
• Ability to understand customers needs and provide appropriate solutions
• Consistently deliver quality service to achieve customers satisfaction
• Ensure proper follow up, escalation & closure of individual case
• Provide accurate product and service information to customers
• Resolve queries efficiently and escalate issues promptly
• Perform KPIs set by Supervisors
• Others duties assigned by Supervisors

Next Steps

• Send your resume to [email protected]
• All shortlisted candidates will be contacted

Amos Tan Jun Han
EA LIcence No.91C2918
Personnel Registration No. R23113385

Our client, a leading bank in Asia, is currently seeking a dedicated Client Account Manager to join their team.

about the role

• Act as a liaison between customers and the bank, ensuring a seamless communication channel for addressing concerns and resolving issues.
• Engage with customers to gather feedback, understand their experiences, and identify areas for improvement in service delivery and quality assurance.
• Develop and implement effective service recovery strategies to address customer complaints and dissatisfaction promptly.
• Create and maintain a system for tracking and analyzing customer complaints, identifying root causes, and implementing corrective actions to prevent recurrence.

skills and experience required

• Minimum degree in any discipline.
• At least 3 years of experience in service recovery / quality assurance would be advantageous.
• Strong analytical and problem solving abilities.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client, a leading bank in Asia, is currently seeking a dedicated Client Account Manager to join their team.

about the role

• Act as a liaison between customers and the bank, ensuring a seamless communication channel for addressing concerns and resolving issues.
• Engage with customers to gather feedback, understand their experiences, and identify areas for improvement in service delivery and quality assurance.
• Develop and implement effective service recovery strategies to address customer complaints and dissatisfaction promptly.
• Create and maintain a system for tracking and analyzing customer complaints, identifying root causes, and implementing corrective actions to prevent recurrence.

skills and experience required

• Minimum degree in any discipline.
• At least 3 years of experience in service recovery / quality assurance would be advantageous.
• Strong analytical and problem solving abilities.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

The Opportunity

• Working with multinational banking and financial services corporation
• Working Hour: Monday – Thursday 8.30am to 6pm
• Location: East

The Talent

• 5 years of experience in Data Centre facility management, with a preference for experience within a team environment.
• Demonstrated experience in working effectively in high-pressure environments, including 24x7 on-call responsibilities.
• Strong understanding of incident, problem, and change management procedures based on ITIL best practices.
• Proven experience in supporting Data Centre vendors and outsourcing vendors.
• Proficient in multitasking and skilled in Microsoft Office applications, particularly Excel and PowerPoint.
• Possess an analytical and inquiring mind to derive innovative solutions.
• Capable of working both independently and collaboratively in a team setting.
• Previous experience working in data centre operations within financial institutions.
• Familiarity with equipment requirements in Data Centres, including storage, servers, and networking equipment such as routers and switches, is a significant advantage.
• Knowledge of Structured Cabling systems and related components is a plus.

The Job

• Possess good knowledge of data centre operation tasks and duties.
• Liaise with DC/Building landlord to ensure optimal operation of electricity, HVAC and monitoring environments within Mission Critical IT facilities in Data Centre and remote buildings.
• Strong ability to support activities in data centre and computer rooms
• Ensure data centre physical security procedures are followed strictly.
• Prompt escalation of incidents following the standard incident response procedure & track till closure
• To generate reports to management

Next Steps

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, expected package and reason for leaving.)

To apply online, please click on the link and contact us to follow-up. Alternatively, please send your resume to [email protected].

Only shortlisted candidates will be contacted. All the best!