Total 3 executive officer job vacancies in Singapore

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Multiple buses to town
• Upcoming Havelock MRT Station (TE16) just outside our office

Job Summary:

The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
• Work closely with team members to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned

Requirements:

• Minimum Diploma and 3 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English and Chinese, written and spoken, to liaise with English and Chinese speaking clients
• Immediate commencement

Job Summary:

Successful candidate will manage and coordinate administrative matters in the Technical Department.

Job Responsibilities:

• Coordinate with technical team members in updating work progress
• Assist Technical Director in supervising the technical team members and ensure the guidelines are met
• Follow up and update technical documents such as Team KPI reports, attendance tracking, training arrangement and record updates, team org charts, etc.
• Assist in calendar support, team meeting arrangement, record & distribution of meeting minutes
• Assist in development and distribution of job status reports
• Assist in project time tracking and costing reports when necessary
• Facilitate all project logistics and facility needs
• Purchase of PPE items and wish list items through HR / Procurement
• Effectively handle and manage customers’ feedback and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Other duties assigned by Technical Director

Job Requirements:

• Min. 1 year of related experience
• Min. ITE or Diploma
• Strong Microsoft Excel report, word and PPT skills
• Possess good written and verbal communication, presentation skills
• Possess initiative and ability to respond quickly to various situations
• Possess ability to collaborate and work as a team
• Familiar with Sales Force system will be an advantage

Responsibilities:

• Execution of service and maintenance workflow.
• Liaise closely with client representatives on all service/maintenance related issues.
• Mentor a team of service team members.
• Assisting the supervisor in employing teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Provide support to supervisor in ensuring the timely delivery and completion of troubleshoot and service/maintenance of security systems at clients’ premises.
• Familiarise yourself and deliver customer satisfaction base on each client's business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required.

Requirements:

• Min Nitec in Electrical/Electronic Engineering with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Good interpersonal and problem solving skills.
• Independent, self-motivated individual whom is able to work under minimum supervision.
• Only Singaporeans may apply.
• Work site requires Cat2A clearance.

Please indicate in your profile your expected salary as you apply. Thank you.