Total 8 job vacancies by Ademco (far East) Pte Ltd

Responsibilities:

• Execution of service and maintenance workflow.
• Liaise closely with client representatives on all service/maintenance related issues.
• Mentor a team of service team members.
• Assisting the supervisor in employing teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Provide support to supervisor in ensuring the timely delivery and completion of troubleshoot and service/maintenance of security systems at clients’ premises.
• Familiarise yourself and deliver customer satisfaction base on each client's business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required.

Requirements:

• Min Nitec in Electrical/Electronic Engineering with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Good interpersonal and problem solving skills.
• Independent, self-motivated individual whom is able to work under minimum supervision.
• Only Singaporeans may apply.
• Work site requires Cat2A clearance.

Please indicate in your profile your expected salary as you apply. Thank you.

Overall Objective

The Head of Project will be responsible for managing a group of Project Engineers as well as projects for security equipment installation, testing, commissioning and system programming in accordance to required standards.

The Head of Project reports to the Technical Director and delivers the project with the direct support of the project implementation team and the Project Management Office.

Core Responsibilities

• Lead a project team of internal and/or external resources to deliver specified projects within agreed parameters.
• Manage the end to end solution delivery of projects, in the scope of best-practice.
• Implement and enforced best-practice project methodology and processes to the team, with the objective of better management and implementation of projects.
• Work closely with cross divisional teams, department heads and Sales Manager(s) to develop business cases and other project documentation for projects being managed as part of the company direction.
• Work closely with the Sales and Pre-Sales Departments to ensure that the Project development is in-line with the overall business project plan and timelines
• Develop and actively manage project plans in line with company standards to ensure solutions are delivered within agreed parameters
• Take appropriate corrective action to ensure delivery remains on track
• Manage the project spend within approved budget
• Manage relationships across all business lines and with external parties, defining requirements, agreeing terms and ensuring delivery
• Plan and manage internal and external project resources to ensure delivery of project outputs within agreed parameters
• Identify and raising risks and issues affecting the project, including financial or operation and proactively managing them, i.e. mitigation, or escalating to relevant parties where necessary
• Provide progress reports as required
• Support and adhere to the execution and delivery as per the project management methodology, standards and processes as set up by the department
• Relationship management with external partner(s), communicate effectively and keep control of deliverables.

Primary Qualifications

• Minimum 8-10 years related experience with demonstrable record of success
• Good communicator with excellent coordination skills
• Ability to work with multiple discipline projects
• Committed individual with great initiative and strong problem-solving skills
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Possess good leadership and organizing abilities
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

Job Summary:

Be part of a dynamic team in account management focusing on delivering excellence to ensure service quality satisfaction. The Customer Advocate is an expert in account management and customer support function, focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Provide excellent customer support
• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
• Work closely with team members to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned
• Meticulous, organised and an effective team player

Job Requirement:

• Minimum Diploma level and above with 3-4 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English, written and spoken, as well as proficiency in Mandarin (to liaise with Chinese- speaking clients)
• Immediate commencement

Overall Objective

The Head of Project will be responsible for managing a group of Project Engineers as well as projects for security equipment installation, testing, commissioning and system programming in accordance to required standards.

The Head of Project reports to the Technical Director and delivers the project with the direct support of the project implementation team and the Project Management Office.

Core Responsibilities

• Lead a project team of internal and/or external resources to deliver specified projects within agreed parameters.
• Manage the end to end solution delivery of projects, in the scope of best-practice.
• Implement and enforced best-practice project methodology and processes to the team, with the objective of better management and implementation of projects.
• Work closely with cross divisional teams, department heads and Sales Manager(s) to develop business cases and other project documentation for projects being managed as part of the company direction.
• Work closely with the Sales and Pre-Sales Departments to ensure that the Project development is in-line with the overall business project plan and timelines
• Develop and actively manage project plans in line with company standards to ensure solutions are delivered within agreed parameters
• Take appropriate corrective action to ensure delivery remains on track
• Manage the project spend within approved budget
• Manage relationships across all business lines and with external parties, defining requirements, agreeing terms and ensuring delivery
• Plan and manage internal and external project resources to ensure delivery of project outputs within agreed parameters
• Identify and raising risks and issues affecting the project, including financial or operation and proactively managing them, i.e. mitigation, or escalating to relevant parties where necessary
• Provide progress reports as required
• Support and adhere to the execution and delivery as per the project management methodology, standards and processes as set up by the department
• Relationship management with external partner(s), communicate effectively and keep control of deliverables.

Primary Qualifications

• Minimum 8-10 years related experience with demonstrable record of success
• Good communicator with excellent coordination skills
• Ability to work with multiple discipline projects
• Committed individual with great initiative and strong problem-solving skills
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Possess good leadership and organizing abilities
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

Key Roles and Responsibilities:

• Lead and direct projects and ensure they are directed towards a common objective
• Engage and communicate with stakeholders to deliver project milestones and comply with strict deadlines
• Ensure client satisfaction and manage escalations, acting as single point of contact to the client
• Ensure that the project delivers as-sold solution, remains within the baseline budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Coordinate activities of the project teams through task delegation, resource assignment and programme management
• Ensure proper documentation is in order
• Any other duties as assigned

Job Requirement:

• Minimum Diploma in Electronics & Communication Engineering or related field
• Preferably with 2 years’ relevant work experience, or entry level candidates in relevant field of study
• Good communicator with excellent coordination skills
• Ultra-sensitive to deadlines and capable of good resource planning
• Basic technical knowledge on ELV, Automation, Networking and Security Systems (CCTV, Card Access, Alarm System) will be an advantage
• Committed individual with great initiative and strong problem-solving skills
• Candidates from the same industry will be highly preferred
• Only Singaporeans may apply
• This job is suitable for older workers

Please indicate in your profile your expected salary as you apply. Thank you.

Join Our Team: Solution Sales Executive (Managed Services)

Are you a dynamic and results-driven professional passionate about technology and sales? We’re looking for a Solution Sales Executive to spearhead our innovative Security Solution Platform bundled with Managed Services for condominiums and commercial spaces!

As a Solution Sales Executive, you’ll:

• Identify & Engage: Prospect and build relationships with key decision-makers in condominiums, commercial markets, and new segments.
• Consult & Propose: Understand client needs, present tailored security solutions, and create compelling proposals.
• Sell Solutions: Drive sales of our security platform bundled with managed services, emphasizing its value and cost-savings.
• Negotiate & Close: Manage the end-to-end sales process, from pitching to securing contracts.
• Collaborate: Work with technical and operational teams to ensure seamless delivery and implementation of services.
• Market Insight: Stay updated on industry trends and provide feedback to refine our offerings.

What We’re Looking For

• Experience: Proven track record in B2B solution sales, preferably in technology or managed services.
• Skillset: Strong communication, negotiation, and relationship-building skills.
• Knowledge: Familiarity with security solutions, IoT platforms, or managed services is a plus.
• Motivation: Goal-oriented with a passion for solving client challenges through innovative solutions.

Highlights:

• Health Insurance, Dental Benefits, Birthday Incentive, Transport Allowance/Reimbursement
• AWS + Performance Bonus + Transport + HP
• Friendly environment

Responsibilities:

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Lead a team of service team members
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements:

• Min Nitec diploma in Electrical/Electronic Engineering with at least 3 years working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills
• Strong verbal and written communication skills
• Must be a team player
• Customer service and business orientated with good initiative and adaptability
• Only Singaporeans may apply.
• This job is suitable for older workers

Please indicate in your profile your expected salary as you apply. Thank you.

Job Description:

• Respond and generate quotation in response to existing customers
• Response to inquiries and provide solutions to customer needs
• Recommend customers for upgrades and maintenance contracts
• Attend surveys to determine more complex needs
• Design and proposal of basic to mid-level complexity solutions.
• Prepare necessary checks on stock availability and lead time of items before generating quotation
• Process signed quotations or purchase orders received from customers
• Work with procurement team on alternatives for required stock item that are not available

Job Requirements:

• Candidate must possess at least ITE, diploma or equivalent qualification
• 3 years of experience in security system would be an advantage. No prior sales experience is required if he/she has security technology knowledge
• Mature and meticulous individual with attention to details and a logical mindset
• Familiar with ERP / CRM system (i.e. Salesforce, NetSuite) and MS Office Applications (i.e. Excel, Word, PowerPoint)
• On the job training will be provided
• Good interpersonal and communication skills, high adaptability and positive attitude are expected
• Typically 80% indoor, 20% outdoor