Total 103 job vacancies by Ademco (far East) Pte Ltd

Responsibilities:

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Liaise with internal stakeholders on the delivery of resources and work scope to customers
• Lead a team of service team members
• Oversee the hiring of new candidates
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements:

• Nitec in Electrical/Electronic Engineering with at least 5 years working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills
• Strong verbal and written communication skills
• Must be a team player
• Customer service and business orientated with good initiative and adaptability
• Transport allowances will be provided if you possess own vehicle. Otherwise, transport expenses will be reimbursed

Summary

A successful candidate will be working closely with key stakeholders on billing matters.

Description

• Follow up with customers to ensure overdue invoices are resolved and settled promptly
• Work closely with Support Teams (Customer Service, Decam team and Sales team) to investigate and resolve billing disputes, discrepancies relating to outstanding invoices e.g. correct billing parties, purchase orders, service reports and related supporting documents
• Assist in timely month end closing for Accounts Receivable function
• Generate monthly statement of accounts and update AR aging report on a monthly basis
• Provide collection status and action taken to the Management as needed
• Send Letter of Demand, interest charges to customers upon Management request
• Prepare credit note instructions and write-off related documents for Management approval
• Arrange cheque collections and bank deposit
• Perform monthly bank reconciliations
• Assist in interim and year-end stock take
• Perform other ad-hoc duties as assigned

Requirements

• LCCI/CAT or Diploma in accounting
• Minimum 2 years of relevant working experience in a similar role
• Meticulous, pro-active and with good organization skills
• Self-starter with positive attitude, highly motivated, result-oriented, excellent interpersonal and communications skills
• Team player
• Ability to work in a fast paced environment and meet timelines

Key Roles and Responsibilities:

• Lead and direct projects and ensure they are directed towards a common objective
• Engage and communicate with stakeholders to deliver project milestones and comply with strict deadlines
• Ensure client satisfaction and manage escalations, acting as single point of contact to the client
• Ensure that the project delivers as-sold solution, remains within the baseline budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Coordinate activities of the project teams through task delegation, resource assignment and programme management
• Ensure proper documentation is in order
• Any other duties as assigned

Job Requirement:

• Minimum Diploma in Electronics & Communication Engineering or related field
• Preferably with 2 years’ relevant work experience, or entry level candidates in relevant field of study
• Good communicator with excellent coordination skills
• Ultra-sensitive to deadlines and capable of good resource planning
• Basic technical knowledge on ELV, Automation, Networking and Security Systems (CCTV, Card Access, Alarm System) will be an advantage
• Committed individual with great initiative and strong problem-solving skills
• Candidates from the same industry will be highly preferred.

Please indicate in your profile your expected salary as you apply. Thank you.