Responsibilities:
Purpose/ Mission:
The main accountability of the assistant store manager is driving store profitability while maintaining staff productivity and fostering an active selling environment. The same can be explained as follows:
- Meeting or exceeding store sales and profit targets.
- Coordinating Team Members to Provide a Leading Shopping Experience.
- Assuming the Store Manager’s responsibilities in the Absence of a Store Manager.
- Be the key person between store team and District Manager to relay information and provide feedback concerning the store.
Accountabilities:
Group competencies:
- Customer Focus
- Sales Orientation
- Products & Sports / Fashion Expertise
- Business Acumen
- Driving Sales Performance
- Pro-activeness and Teamwork
Functional competencies:
- Financial Acumen (Profit & Loss, Retail KPI formulation and calculation)
- Communication & influence
- Planning & Organizing
- Relationship and people management
- Data analysis and problem solving
- Executional Rigor
- Self-motivated
- Learning focused
- Digitally Savvy
Sales & business acumen
- Monitor and analyze performance data and make any necessary adjustments to drive
- commercial success within your assigned store area.
- Achieve sales target and contribution.
- Allocate resources and organize processes within your assigned area to drive efficiency
- and productivity in a variety of situations.
- Manage the controllable operating expenses to keep within the agreed budget.
Customer Service
- Be a role model for customer service and meeting or exceeding customers’ expectations.
- Supervise and coordinate the team to ensure all customers receive an optimal service level always.
- Lead your team to meet or exceed customer expectations always.
Brand and Products
- Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
- Use advanced Category expertise to drive sales and customer loyalty in your assigned area.
- Guide and train all team members within your assigned area on Foundational and Seasonal Brand and product knowledge.
Operations and Processes
- Coordinate team members to consistently execute and maintain established Visual Merchandising and In-Store Communication standards in your assigned area.
- Manage merchandise delivery processing on the same day it arrives.
- Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis.
- Execute all applicable loss prevention procedures.
- Maintain a safe and productive shopping and working environment.
- Implement and adhere to the retail management standards to a level of excellence.
Teamwork and leadership
- Support the recruitment, onboarding and training of store team members.
- Coach and motivate individuals within your assigned area to maximize their performance.
- Share best practices to drive the overall store team performance.
- Complete all applicable training programs and effectively apply the learning on the job.
- Seek coaching and learning opportunities to continually improve your performance problem solving
Professional background/ Experience:
Functional: Minimum 3 years’ experience in Store Management as a
supervisor or store-in-charge
Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
Exposure: Sports, Fashion
Education:
- Degree or Diploma in
- Retail Management / Marketing
IT:
- Outlook: Advanced
- Word: Advanced
- Excel: Advanced
- PowerPoint: Advanced
Language skills:
- English: Advanced
- Local Language: Fluent