Order Management Specialist (3 months contract)
3 days ago
SCOPE AND RESPONSIBILITIES
Responsible for full spectrum of order processing from Order to Cash (OTC)
Work closely with the Order Centre in the U..
SCOPE AND RESPONSIBILITIES
- Responsible for full spectrum of order processing from Order to Cash (OTC)
- Work closely with the Order Centre in the US, Europe, China and other locations to ensure orders are processed promptly and accurately
- Interface with customers and freight forwarders for shipment booking promptly and accurately
- Handle and resolve customer complaints & follow up to ensure resolution in a timely manner
- Monitor orders closely, ensure on time delivery and provide full set of required documents to customers promptly
- Review shipping documents and ensure documents are in full compliance
- Follow up with customers and distributors on overdue invoices
- Assist and support in the migration of current order processing system to Order/ERP systems
- Provide administrative support and other duties as assigned
- Follow company procedures and policies
REQUIREMENTS
- Min Diploma in business administration or logistics management
- Minimum 5 years’ experience in order management
- Great customer facing and team player
- Good knowledge of incoterm, payment term, import/export document requirements, etc.
- Proficient in Microsoft Excel
- Knowledge of Letter of Credit and Documentary Collections preferred
Official account of Jobstore.
