Business Process Consultants are trusted advisors to client stakeholders, leveraging their expertise in ServiceNow to optimize business processes and drive meaningful transformation. They possess a broad and deep understanding of business process concepts and demonstrate thought leadership across various specialized domains.
As a Business Process Consultant, you will play a critical role in defining the needs of customers for their ServiceNow implementations. This includes collaborating with stakeholders to analyze current processes, identify areas for improvement, and design tailored solutions. You will work closely with cross-functional teams to customize and configure the platform while providing training and ongoing support to ensure successful adoption.
In addition to delivering impactful ServiceNow implementations, you will contribute to organizational change by developing and delivering presentations, conducting training sessions, and educating stakeholders on the benefits of process improvement. You will also support clients in preparing for and conducting user acceptance testing, as well as facilitating "Go/No Go" meetings to enable informed decision-making.
Simultaneously, you will collaborate with team members to refine and advance the next generation of Business Process Consulting and Organizational Change Management practices.
Responsibilities
Consulting Responsibilities (70-80%):
· Work directly with the Customer & Project Team to develop, coordinate, integrate and consistently implement best practices for customer business needs.
· Partner with project teams to deliver successful enterprise service management solutions to our customers.
· Lead functional discovery and functional process workshops / working sessions
· Gathering business requirements and translate them into workable solution specifications
· Document user stories/requirements based on customer processes/ServiceNow solution design per best practices
· Defining industry and client specific business processes and identify opportunities for business process optimization
· Advising on all things business process related to ServiceNow implementation projects
· Developing functional process guides, workshop materials and techniques
· Serving as the business process SME throughout the lifecycle of all engagements
· Furthering your ServiceNow Expertise by developing knowledge on additional modules within the Suite
Engagement Manager Responsibilities (20-30%):
· Client Relationship Management: Serve as the primary client liaison, ensuring satisfaction and addressing concerns promptly.
· Project Coordination: Align timelines, resources, and deliverables while monitoring project progress and leading key meetings.
· Risk Management: Identify and mitigate potential risks to ensure project success.
· Stakeholder Engagement: Maintain clear communication and alignment with all stakeholders.
