Job Description
Serve as the first point of contact for IT support, providing clear and professional assistance to ensure a positive user experienc..
Job Description
Serve as the first point of contact for IT support, providing clear and professional assistance to ensure a positive user experience through phone, email or in person.
Identify complex issues that require further investigation or escalation to higher-tier support (Tier 2 or Tier 3) and ensure proper handoff and follow-through.
Set up and maintain desktops, laptops, printers and peripherals. Manage user accounts including creation, modification and deactivation ensuring correct access rights.
Support cybersecurity efforts by configuring and upgrading routers, switches, firewalls, proxies, antivirus software and access points, as well as conducting disaster recovery operations.
Troubleshoot and resolve basic hardware, software and network issues and maintain proper documentation of common issues, solutions and procedures for future reference.
Contribute to the knowledge base development and maintenance and, assist in preparing and enforcing the Company’s IT policies and procedures.
Perform other administrative tasks as assigned.
Job Requirements
Minimum Diploma in Information Technology, Computer Science or related field.
Proficient in troubleshooting and resolving IT issues.
Willingness to travel for on-site support when required.
Demonstrate strong problem-solving and communication skills, coupled with strong sense of responsibility.
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