Total 6 human resource manager job vacancies in Singapore

MEDICAL INFORMATION SPECIALIST

KOREAN SPEAKER

Full time

Home based or Office based

Singapore

Medical Communications is a global group providing inbound and outbound, post-approval contact center services designed to support our clients' business objectives for medical/ technical information, while maintaining regulatory compliance and a high-level of customer service. Our teams deliver medical/technical information to healthcare professionals and consumers for both legacy and newly launched products. Come join one of the leading CRO organisation and a growing team of nearly healthcare professionals providing medical information and education.

Summarized Purpose:

Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Essential Functions:

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains thorough knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.

Qualifications:

Education and Experience:

• Bachelor's degree in life sciences courses is required

Knowledge, Skills and Abilities:

• Excellent language skills in English and Korean language (comprehension, speaking, reading and writing);
• Proficient computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently as well as part of a team.
• Ability to interpret client provided complex medical and technical information
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in challenging circumstances

Contact:

Sarka Llorens via [email protected]

For more information please contact Sarka via email [email protected] or via phone +65 92979345

EA No: 17S8637 Reg No: R1329451

Summarized Purpose:

• Provides support to investigator sites, monitors, department, business unit or function through communication of information, training sites and documentation of services pertaining to clinical trials. Supports the overall performance, education and training of the sites on a study level to ensure the execution of protocols are completed accurately and on time. Uses the tools provided to answer all questions, takes orders and ensure clean data at the earliest point in time.

Essential Functions:

• Acts as the point of contact for sites, ensuring that questions, material orders and request for information are responded and documented in an accurate and timely manner. Ensures that the sites are properly trained in aspects of the protocol (following the study flow sheet) relating to the department. Provides guidance on pre-analytical aspects of the study to ensure smooth flow of data to and from the site.
• Triages calls where necessary to appropriate individual/departments and follow through to resolution.
• Resolves queries so that efficient and timely sample analysis is undertaken by the laboratory so report turn around time is met. Continually reviews exceptions to resolve so that the data is cleaned within the agreed timelines.
• Notifies the sites and all necessary contacts via telephone/fax of all relevant critical/voice alert values/ study specific requirements.
• Places all calls to the sites delivering sponsor alert, voice alert values (VAV) and any other critical values. Answers incoming phone calls, resolves different types of exceptions within assigned timelines.
• Monitors and escalates site issues through the appropriate departments/people e.g. project management to resolve and report as soon as possible. Ensures that all site issues are communicated and followed up to resolution, primarily to site and monitor. Reviews site performance metrics to educate where needed or to report back to monitor or sponsor. Informs site of the results or reasoning not to proceed.
• Follows the specifications and scope of work to evaluate requests for any additional test(s) (test performed in protocol) to be added to a sample. Evaluates the request for out of protocol testing following Scope of work for study. Facilitates requests to the appropriate person.
• Coordinates and resolves issues with samples at time of scanning to have the samples in the database and reported as soon as possible.

Job Qualification

Education and Experience: 
High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification

Knowledge, Skills and Abilities:

• Mandate to be fluent in Japanese and English langaugese (Speaking, Reading, Writing)
• Accurate data entry skills with intermediate computer skills including Microsoft Office
• Strong analytical, interpersonal and time management skills
• Strong client and phone service skills
• Basic knowledge of Good Clinical Practices and department principals such as pre-analytical technique
• Excellent verbal communications and customer service skills in the English language - additional languages are an advantage
• Critical thinking and problem solving skills to support quality decision making
• Good written and oral communication skills
• Ability to work in a collaborative team environment

Summarized Purpose:

• Provides support to investigator sites, monitors, department, business unit or function through communication of information, training sites and documentation of services pertaining to clinical trials. Supports the overall performance, education and training of the sites on a study level to ensure the execution of protocols are completed accurately and on time. Uses the tools provided to answer all questions, takes orders and ensure clean data at the earliest point in time.

Essential Functions:

• Acts as the point of contact for sites, ensuring that questions, material orders and request for information are responded and documented in an accurate and timely manner. Ensures that the sites are properly trained in aspects of the protocol (following the study flow sheet) relating to the department. Provides guidance on pre-analytical aspects of the study to ensure smooth flow of data to and from the site.
• Triages calls where necessary to appropriate individual/departments and follow through to resolution.
• Resolves queries so that efficient and timely sample analysis is undertaken by the laboratory so report turn around time is met. Continually reviews exceptions to resolve so that the data is cleaned within the agreed timelines.
• Notifies the sites and all necessary contacts via telephone/fax of all relevant critical/voice alert values/ study specific requirements.
• Places all calls to the sites delivering sponsor alert, voice alert values (VAV) and any other critical values. Answers incoming phone calls, resolves different types of exceptions within assigned timelines.
• Monitors and escalates site issues through the appropriate departments/people e.g. project management to resolve and report as soon as possible. Ensures that all site issues are communicated and followed up to resolution, primarily to site and monitor. Reviews site performance metrics to educate where needed or to report back to monitor or sponsor. Informs site of the results or reasoning not to proceed.
• Follows the specifications and scope of work to evaluate requests for any additional test(s) (test performed in protocol) to be added to a sample. Evaluates the request for out of protocol testing following Scope of work for study. Facilitates requests to the appropriate person.
• Coordinates and resolves issues with samples at time of scanning to have the samples in the database and reported as soon as possible.

Job Qualification

Education and Experience: 
High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification

Knowledge, Skills and Abilities:

• Mandate to be fluent in Japanese and English langaugese (Speaking, Reading, Writing)
• Accurate data entry skills with intermediate computer skills including Microsoft Office
• Strong analytical, interpersonal and time management skills
• Strong client and phone service skills
• Excellent verbal communications and customer service skills
• Critical thinking and problem solving skills to support quality decision making
• Good written and oral communication skills
• Ability to work in a collaborative team environment

Training will be provided. No prior work experience needed.

Nutrition Team Leader

Location: Singapore, Field based.

Requires a valid driving license and a car

This role is with global company that provides great training and multiple career growth opportunities.

Responsibilities in this role

• Drive and champion our ambition as a credible leader in specialized nutrition
• Need to uncover the Healthcare Professionals needs and to provide suitable nutritional solutions
• Gain the healthcare professionals recommendation/endorsement for our range of products
• Ensure the plans and activities are implemented effectively to achieve the function goals and objectives
• Build strong and effective working relationships internal and external
• Organize local symposia/seminars
• Provide on-time report as and when required
• Act in alignment with compliance and regulatory expectations
• Manage a team of 5

About You

• Bachelor's degree in nutrition, Dietetics or any related fields
• Preferably at least 1 years' experience in dietics, nutrition or hospital sales
• Experience in working with the medical and health environment will be an advantage
• Well versed with current issues related to infant nutrition and food science
• Strong data management and reporting
• Relationship building and social savvy
• Strong communication, negotiation and presentation skills
• People management experience
• Possess a valid driving license and owns a car

CONTACT

Sarka Llorens via [email protected] or +65 92979345

UEN: T17LL0537J License No: 17S8637 Reg. No: R1329451

Nutrition Executive

Location: Singapore, Field based.

Requires valid drivers license and car

This role is with global company that provides great training and multiple career growth opportunities.

Responsibilities in this role

• Drive and champion our ambition as a credible leader in specialized nutrition
• Need to uncover the Healthcare Professionals needs and to provide suitable nutritional solutions
• Gain the healthcare professionals recommendation/endorsement for our range of products
• Ensure the plans and activities are implemented effectively to achieve the function goals and objectives
• Build strong and effective working relationships internal and external
• Organize local symposia/seminars
• Provide on-time report as and when required
• Act in alignment with compliance and regulatory expectations

About You

• Bachelor's degree in nutrition, Dietetics or any related fields
• Preferably at least 1 years' experience in dietics, nutrition or hospital sales
• Experience in working with the medical and health environment will be an advantage
• Well versed with current issues related to infant nutrition and food science
• Strong data management and reporting
• Relationship building and social savvy
• Strong communication, negotiation and presentation skills
• Possess a valid driving license and owns a car

About us

The comapny is a global food company holding top positions in healthy food. Its mission, bringing health through food to as many people as possible, embodies commitment to human progress and business success. This gives meaning to the work of our 100,000 employees worldwide on an everyday basis.　Join our team and start your exciting career journey with us now.

CONTACT

Sarka Llorens via [email protected] or +65 92979345

UEN: T17LL0537J License No: 17S8637 Reg. No: R1329451

Key Responsibilities

Quality Management:

Develop, implement, and maintain a comprehensive quality management system for food production processes, emphasizing compliance with Halal guidelines.

Establish and monitor quality control procedures to ensure adherence to regulatory standards.

Halal Compliance:

Ensure strict adherence to Halal guidelines and certifications in all aspects of food production.

Collaborate with certifying bodies and ensure ongoing compliance with Halal standards.

Food Safety Regulations:

Ensure adherence to local and international food safety regulations and standards, with a specific focus on Halal requirements.

Conduct regular audits to assess and enhance food safety practices, including those related to Halal processes.

Process Improvement:

Identify areas for process improvement and efficiency in the production cycle, aligning with Halal best practices.

Implement corrective actions to address quality issues, including those related to Halal compliance.

Supplier and Vendor Quality Assurance:

Collaborate with suppliers and vendors to ensure the quality and Halal compliance of raw materials and ingredients.

Conduct quality assessments of suppliers and implement improvement plans as needed, with a specific focus on Halal sourcing.

Team Leadership:

Lead and develop a team of quality assurance professionals with a focus on Halal standards.

Provide training and guidance to ensure a culture of quality excellence and adherence to Halal principles.

Quality Reporting:

Generate regular reports on key quality performance indicators, including Halal compliance metrics.

Analyze data and trends to drive continuous improvement initiatives related to Halal standards.

Customer Satisfaction:

Work closely with other departments to address customer feedback related to product quality, especially those linked to Halal requirements.

Implement measures to enhance overall customer satisfaction, particularly within the Halal market.

Regulatory Compliance:

Stay updated on changes in food safety regulations and standards, with a specific focus on Halal guidelines in Singapore.

Ensure the company's compliance with all relevant regulatory requirements related to Halal practices.

Qualifications and Experience

Bachelor's degree in Food Science, Quality Management, or a related field. Master's degree is a plus.

Proven experience in quality assurance within the food production industry, with a strong emphasis on Halal compliance.

In-depth knowledge of food safety regulations, HACCP principles, and Halal guidelines.

Strong leadership and team management skills.

Excellent communication and interpersonal skills.

Certification in Quality Management Systems (e.g., ISO 9001) is desirable.

Preferred Skills:

Familiarity with Singapore's food safety and quality regulations, especially those related to Halal.

Experience with continuous improvement methodologies (e.g., Six Sigma).

Knowledge of risk assessment and management in food production, particularly with respect to Halal processes.

Familiar with FSMS implementation - ISO22000, FSSC22000, BRCGS

Application

Sarka LLORENS 辛莎

Recruitment Partner - Asia - R&D

M: +65 9297 9345

E:[email protected]

EA No: 17S8637 Reg No:R1329451