Total 6 job vacancies by Agape Plus Pte. Ltd.

As a Business Development and Outreach Executive at Agape Plus, you will play a crucial role in expanding our employer network and securing partnerships that support our training and job placement objectives. This position encompasses employer engagement, onboarding, and establishing commercial terms that benefit both Agape Plus and our partners.

Responsibilities:

• Identify and engage prospective employers to build a robust network of hiring partners, promoting Agape Plus's job placement and training programmes.
• Facilitate the onboarding process for new employer partners, establishing clear commercial terms that align with Agape Plus's service offerings and employer expectations.
• Conduct negotiations to finalise commercial agreements, ensuring mutually beneficial terms that support sustainable partnerships.
• Support employers throughout the placement process, providing guidance on Agape Plus’s recruitment, training, and candidate support services.
• Maintain and update records of employer interactions, commercial agreements, and placement outcomes to monitor partnership success and compliance.
• Collaborate with the Business Development team to strategise and implement growth initiatives that expand Agape Plus’s employer network in Singapore.
• Increase awareness of Agape Plus’s programmes through targeted outreach, industry networking, and relationship-building efforts.
• Conduct regular follow-ups with employer partners to gather feedback, address concerns, and improve placement and training processes.
• Address grievances and resolve issues with a solutions-focused approach that prioritises long-term employer relationships and successful candidate placements.

Requirements:

• Relevant Experience: 1-2 years of experience in business development, recruitment, or employment services in Singapore, with a proven track record of engaging employers and establishing commercial terms.
• Educational Background: Diploma in Business, Human Resources, or a related field is preferred.
• Communication Skills: Excellent written and verbal communication skills in English; proficiency in additional languages is advantageous for engaging with diverse employers.
• Relationship Building: Strong interpersonal skills and the ability to foster long-term relationships with employer partners and stakeholders.
• Commercial Acumen: Ability to negotiate and establish commercial agreements that align with organisational goals.
• Adaptability: Flexibility to work in a dynamic environment, with the ability to handle multiple priorities and adjust strategies to meet evolving market demands.

Roles & Responsibilities

Job Descriptions:

- Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.

- Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.

- Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.

- Enter details of all the interactions accurately in the designated interaction management system.

- Maintain good soft skills throughout their interactions with Ptcp or MoP

Follow up on cases that have been forwarded to POCs/external stakeholders and ensure that resolution is being provided to MoP.

Job Requirements:

- Good communication skills in English

- Proficiency in other languages/dialects may be required depending on programme requirements

- Proficient in Microsoft Office applications

- Ability to handle difficult interactions in a professional manner

Roles & Responsibilities

Agape is a social enterprise with a mission to provide employment opportunities to vulnerable communities, including inmates, ex-offenders, single mothers, and physically challenged individuals who seek to turn their lives around. We have a contact centre set up to support these communities and also run a call centre in the Changi Women's Prison.

Additionally, we have established a non-profit organization that includes a Women's Sanctuary. We offer opportunities to write stories and create videos about individuals in these spaces, highlighting their journeys and successes. Working at Agape offers a deep-rooted sense of purpose, as your contributions help achieve meaningful goals and missions, uniting personal satisfaction with professional fulfillment.

1. Content Planning: Video content creators start by brainstorming and conceptualizing ideas for videos. They conduct research on trending topics, audience preferences, and the goals of the organization or brand they are working for. They develop video concepts, storyboards, and scripts to guide the production process.

2. Video Production: Once the concept is finalized, video content creators manage the production process. This involves tasks such as setting up equipment, organizing shooting locations, arranging lighting and sound, directing talent or on-screen presenters, and capturing high-quality footage.

3. Video Editing: After the filming is complete, video content creators edit the footage using video editing software. They cut and arrange clips, add transitions, incorporate graphics or animations, adjust colors and audio levels, and ensure a cohesive and visually appealing final product. They may also add music or sound effects to enhance the video.

4. Scriptwriting and Voiceover: In some cases, video content creators are responsible for scriptwriting, where they write engaging and concise scripts that convey the desired message effectively. They may also perform voiceovers for narration or hire voiceover artists to add a professional touch to the videos.

5. Branding and Visual Consistency for Business Development: Video content creators maintain brand consistency by aligning the video content with the organization's brand guidelines. They ensure that the videos reflect the brand's tone, style, and messaging. This includes incorporating logos, using appropriate fonts and colours, and adhering to brand identity throughout the videos.

6. Optimization for Platforms: Video content creators understand the requirements and specifications of different platforms where the videos will be published. They optimize the videos for specific platforms, ensuring they meet the recommended formats, dimensions, and quality standards. They may also add captions or subtitles to make the videos accessible and engaging to a wider audience.

7. Collaboration and Project Management: Video content creators often work collaboratively with a team that may include writers, designers, videographers, and marketers. They coordinate the project, manage timelines, communicate with stakeholders, and ensure the smooth execution of the video production process.

8. Analytics and Performance Tracking: Video content creators monitor the performance of their videos by analyzing metrics such as views, engagement, watch time, and audience feedback. They use analytics tools and insights to assess the effectiveness of the videos and make data-driven decisions for future content creation.

9. Stay Updated with Trends: Video content creators keep up-to-date with the latest trends and best practices in video production, editing techniques, and visual storytelling. They continuously explore new technologies, software, and creative approaches to deliver innovative and captivating video content.

10. Adaptability and Flexibility: Video content creators need to be adaptable and flexible in their approach, as they may work on a variety of video projects ranging from promotional videos and tutorials to event coverage and interviews. They should be able to adapt their style and techniques to suit different content types and target audiences.

Roles & Responsibilities

• Manage the performance and service quality of the CSO.

• Ensure that all CSO under TL’s supervision is well trained and ensure that CSO are providing accurate and timely responses.

• Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation and follow-up.

• Performs quality audit checks on the CSO handling the programme. Audit checks should include account access, soft skills, knowledge management and resolving MoP’s queries in accordance with the provided resources.

• Train CSO based on the provided resources. Prepare competency quiz, test, and check-ins to ensure that CSO are provided with accurate information.

• Take ownership of team results, understand developmental needs, and provide support to the team.

• Work with respective stakeholders to ensure that all information is being cascaded accurately.

• Monitor the arrival pattern and highlight to the client in the event of any increase in queries.

• Conduct regular audits to ensure the quality of CSO appointed for the programme.

• Support and guide the CSO in their proficiency and knowledge of the programme.

• Provide assistance to CSO for complex cases and to communicate with the Ptcp/MoP whenever necessary.

• Provide feedback and recommendations on service delivery to the client.

Requirements:

• Ability to train the CSO on systems and programme-related information

• Self-driven with excellent interpersonal and communication skills

• Good communication skills in English

• Proficiency in other languages/dialects may be required depending on programme requirements

• Proficient in Microsoft Excel applications

• Ability to take the initiative, work independently, and accomplish tasks with minimal supervision

• Ability to work beyond operational hours, if and when required

• Ability to handle difficult interactions in a professional manner

• Possess Diploma qualification or above

• At least 2 years of relevant supervisory experience in contact centre, customer support and customer service functions

As a Business Development and Outreach Executive at Agape Plus, you will play a crucial role in expanding our employer network and securing partnerships that support our training and job placement objectives in Singapore. This position emphasises employer engagement, onboarding, and establishing commercial terms that benefit both Agape Plus and our partners.

Responsibilities:

• Identify and engage prospective employers to build a robust network of hiring partners, promoting Agape Plus's job placement and training programmes.
• Facilitate the onboarding process for new employer partners, establishing clear commercial terms that align with Agape Plus's service offerings and employer expectations.
• Conduct negotiations to finalise commercial agreements, ensuring mutually beneficial terms that support sustainable partnerships.
• Support employers throughout the placement process, providing guidance on Agape Plus’s recruitment, training, and candidate support services.
• Maintain and update records of employer interactions, commercial agreements, and placement outcomes to monitor partnership success and compliance.
• Collaborate with the Business Development team to strategise and implement growth initiatives that expand Agape Plus’s employer network in Singapore.
• Increase awareness of Agape Plus’s programmes through targeted outreach, industry networking, and relationship-building efforts.
• Conduct regular follow-ups with employer partners to gather feedback, address concerns, and improve placement and training processes.
• Address grievances and resolve issues with a solutions-focused approach that prioritises long-term employer relationships and successful candidate placements.

Requirements:

• Relevant Experience: 1-2 years of experience in business development, recruitment, or employment services in Singapore, with a proven track record of engaging employers and establishing commercial terms.
• Educational Background: Diploma in Business, Human Resources, or a related field is preferred.
• Communication Skills: Excellent written and verbal communication skills in English; proficiency in additional languages is advantageous for engaging with diverse employers.
• Relationship Building: Strong interpersonal skills and the ability to foster long-term relationships with employer partners and stakeholders.
• Commercial Acumen: Ability to negotiate and establish commercial agreements that align with organisational goals.
• Adaptability: Flexibility to work in a dynamic environment, with the ability to handle multiple priorities and adjust strategies to meet evolving market demands.

Company Overview:
Our client, a forward-thinking company, is seeking an AI Integration Specialist skilled in using AI platforms like ChatGPT and other business support tools. The successful candidate will help drive efficiency by integrating AI-driven solutions across various business areas, enhancing productivity, and streamlining workflows.

Job Summary:
As an AI Integration Specialist, you will support our client's business by implementing and utilizing AI tools to optimize operations, improve customer interactions, and deliver actionable insights. You will collaborate with cross-functional teams to automate processes and ensure the smooth integration of AI across the company’s departments.

Key Responsibilities:

• Leverage AI tools, including ChatGPT, to automate customer service interactions, content creation, and internal communications.
• Research and recommend AI platforms that align with the company's goals to streamline operations.
• Work with various teams to implement AI-driven solutions for marketing, customer service, and business development.
• Provide training and guidance to employees on using AI tools effectively.
• Analyze data produced by AI platforms and create reports to support strategic decision-making.
• Keep abreast of emerging AI trends and tools, recommending innovative solutions for business improvements.
• Contribute to lead generation and business development efforts using AI tools.
• Develop strategies to automate workflows, reducing manual processes and increasing operational efficiency.

Qualifications:

• Proven expertise in using ChatGPT and other AI platforms in a business setting.
• Familiarity with CRM systems, automation platforms, and data analytics tools.
• Strong problem-solving skills and a creative approach to AI-driven solutions.
• Excellent communication skills and the ability to collaborate across departments.
• Experience with data analysis and the ability to generate actionable business insights.
• A degree or relevant certification in AI, IT, or related fields is preferred but not mandatory based on experience.
• Previous experience in automating workflows and improving business operations using AI is a plus.

Nice-to-Have:

• Experience with additional AI tools like Jasper AI, CRM (In-House) HubSpot, or Zoho CRM.
• Prior experience in a business development role or working with customer service teams.
• Basic coding or scripting knowledge for automating tasks.

Benefits:

• Opportunity to work with a dynamic company at the forefront of AI integration.
• Flexible working conditions with potential for remote work.
• Competitive salary and benefits based on experience.
• Opportunities for professional growth and development in the AI and tech space.