AgileAsia is a leading provider of corporate training solutions in Singapore, specializing in IT transformation and digital upskilling. We are committed to empowering businesses to succeed in an increasingly complex world by delivering cutting-edge workshops and certifications. Our courses are uniquely practitioner-focused, combining academic insights with real-world experiences drawn from a vibrant community of industry leaders. By aligning our programs with evolving market demands, we equip organizations with the essential tools and skills to navigate transformation and achieve sustainable success.
Position Overview:
The Senior Course Operations Manager is a critical leadership role responsible for managing the operations of all Government Funded courses. This includes ensuring full compliance with Government regulations, policies, and audit requirements. The role requires a highly organized and analytical individual capable of managing high-pressure situations and coordinating with diverse stakeholders to deliver exceptional quality in course operations.
Key Responsibilities:
• Operational Excellence:
o Oversee services related to course submissions, course registration, trainer management, and subsidy claims to ensure seamless operations.
o Develop, implement, and maintain the Operational Manual and Policy Manual, ensuring compliance with audit and regulatory requirements.
o Establish and refine operational procedures to align with stakeholder and audit standards.
• Compliance and Quality:
o Lead preparations for Government Quality Audits, ensuring compliance with standards, coordinating audit activities, and implementing corrective actions.
o Monitor adherence to all Government regulations and policies across all funded courses.
• Stakeholder Management:
o Build and maintain strong relationships with Government funding bodies, regulatory agencies, and other key stakeholders.
o Act as the primary liaison for all audit-related matters and regulatory updates.
• Continuous Improvement:
o Monitor and evaluate operational performance, implementing improvements to enhance service quality and efficiency.
Requirements:
• Experience:
o At least 5 years of experience managing Government funded courses or working within a training provider environment.
o Minimum 3 years of experience with training quality audits such as EduTrust or TPQA.
• Knowledge and Skills:
o Comprehensive understanding of Government funded course claiming systems.
o Proficiency in Training Management Systems (TMS) and Learning Management Systems (LMS).
o Strong knowledge of compliance and audit standards for funded courses.
• Certifications:
o ACTA/ACLP certification is required.
o DACE/DDDLP certification is preferred.
• Interpersonal Skills:
o Excellent communication and collaboration skills to interact effectively with diverse stakeholders.
o Team-oriented mindset with a strong ability to foster a collaborative environment.
• Personal Attributes:
o Highly organized, with strong analytical and problem-solving capabilities.
o Professional, ethical, and able to handle confidential information with discretion.
Why Join Us?
At AgileAsia, you’ll be part of a dynamic and innovative team dedicated to delivering impactful learning experiences. This role offers an opportunity to lead critical operations, contribute to organizational growth, and collaborate with a community committed to excellence in education and training.
