Key Goals and Performance Expectations:
Located in our Singapore Office, the core goal of the Business Operations Manager is to ensure key operational requirements are processed effectively to meet customer contract needs and commitments. It is responsible for generation of dynamic contracts, routing contracts for approvals and signatures, processing all customer contracts from order entry to product delivery, managing vendor relationships. You should be proficient with products, services, and legal terms and conditions associated with Company business processes.
Reporting to the APAC Managing Director, the incumbent should be adept in communication with every functional area and work diligently through the respective systems. This position requires exceptional technical and behavioral competence in managing contracts as well as, providing sales with excellent administrative support.
Key Stakeholders for this role are MD APAC, Area VP North Asia, Regional Director Sales Southeast Asia.
Key Requirements
· Process orders by generating purchase orders, pick tickets and coordinating hardware delivery to customer sites on time
· Identify the best suppliers, and negotiate advantageous pricing, terms for Agilysys APAC
· Manage hardware vendor relationships and hold vendors accountable for delivery
· Lead procurement process and ensure timely acquisition of Hardware
· Able to negotiate on a regular basis with hardware vendors to ensure best pricing
· You will run negotiations with strategic suppliers; conduct quarterly vendor business reviews
· Manage day-to-day supplier operational issues and meet project deadlines
· Proactively collaborate with Operations team, CPQ support team and IT Systems group to ensure Sales Team can use systems and processes to complete their tasks
· Use BI tools to generate management reports (Salesforce, Sisense)
· Occasional customer communication to discuss proposed contract changes
· Prepare, process and review customer agreements, to ensure compliance with company policies and practices.
· Assisting Sales team members in the compiling of proposals via cloud-based quoting tool and queries
· Issue ad hoc quotes as and when required by Sales Team
· Ensure reasonable/agreed upon payment terms are applied to quotes created
· Working with Suppliers on delivery queries, quotes and delivery timelines
· Provide assistance and support with general day to day queries from Sales team
· Working with US counterparts on price changes and CPQ admin
· Provide co-ordination and assistance in delivery of Trade Events and logistics
· Develop an in-depth level of understanding of Agilysys Product Suite
· Other duties and functions as assigned
Job Requirements:
· Degree qualified with minimum 5+ years of experience preparing and administering contracts
· 5+ years of experience working within a sales organization or supporting sales role.
· Previous client support experience
· Working knowledge of Salesforce and/or NetSuite software solutions.
· Previous experience of developed solutions for the hospitality space and/or point of sale software and solutions.
· Strong analytical and quantitative skills
· This position requires exceptional technical and behavioral competence in managing contracts as well as, providing sales with excellent administrative support.
· Strong project tracking and scheduling skills
· Strong skills in MS Office (Word, Excel, Outlook).
· The ability to prioritize projects and manage multiple tasks
· Good written and verbal communication skills
· Meticulous and able to work independently as well as in a team
· Strong math aptitude with attention to detail
· Strong multi-tasking skills, flexible to respond to rapidly changing, dynamic processes and demands.
· Strong skills to effectively prioritize based on critical and urgent needs.
· Extraordinary interpersonal skills
· Excellent verbal and written communications skills, in English and Mandarin
· Must be eligible to live and work in Singapore
