Total 15 job vacancies by Agoda Company Pte. Ltd.

Location: Singapore

Market taking care of: Singapore

Get to Know our Team:

Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Strategic Accounts Management (SAM) team in Agoda specializes in account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions. From Bangkok to London and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The SAM team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.

The Opportunity:

As a Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth. A key responsibility in developing our business is the ability to identify and acquire new sources of supply and product offerings within an assigned territory while maintaining existing relationships.

In this Role, you’ll get to:

· Develop long lasting relationships with key supply partners to enable Agoda’s growth in the region

· Maintain regular and meaningful engagement with Agoda’s key supply partners

· Analyze large datasets to propose tailor-made solutions to Agoda’s supply partners

· Leverage analytical and problem-solving skills to identify new opportunities to grow Agoda’s business

· Train and inform clients of both new and existing technologies, tools, and models

· Prepare materials to aid in growing our business during partner meetings

· Respond to partners requests in a timely and effective manner

· Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda’s competitiveness

· Leverage product offerings to match market demands to maximize our ability to convert passive customers into active ones

· Deliver on country KPIs, growth targets and country strategic initiatives

· Support the Area Manager in preparing country reporting for senior stakeholders

What you’ll Need to Succeed:

· Bachelor’s degree

· Minimum 3 – 5 years of experience in business development and/or account management

· Strong interpersonal skills & ability to influence both external / internal stakeholders

· Experience in internet/e-commerce preferred

· Strong analytical and problem-solving skills

· Team player with a professional “get it done” attitude and work ethic

· Proven success in acquiring, building & maintaining long term customer relationships

· Adapts well to change and able to work in a fast-paced environment.

· Ability to create new, innovative ideas

· Strong Proficiency in English

It’s Great if you have:

· MBA or Master’s degree

· Experience in Travel industry

The Opportunity:

As a 'Senior Manager, Regional Management Office', you will be instrumental in helping the Regional VP, Country Directors and Strategy Principal to define and implement country strategies as well as in driving the local implementation of global initiatives and innovations. You will also provide analytical support and strategic advice to Director level to solve complex problems and identify new opportunities.

You are an expert at interpreting and actioning strategic business goals. This includes project prioritization and planning as well as setting the relevant KPIs and motivating the team to follow through. You bring analytical acumen coupled with marketplace knowledge and a high level of operational savvy. You have a history of owning projects and are relentless in driving these through to completion.

The role is based in Singapore and reports to the Regional Strategy Principal.

In this Role, you’ll get to:

• Support Regional VP in regional and global initiatives
• Support Country Director in developing and executing country plans
• KPI planning, implementation and achievement
• Project prioritization and planning
• Develop new tools that contribute to greater productivity and efficiency of your team
• Support local teams on tools and operations improvement
• Be an ambassador for your countries to other internal teams
• Interpret and action strategic business goals
• Report and present to senior management

What you’ll Need to Succeed:

• 5 years operations, strategy or project management experience required
• Very strong analytical and problem-solving skills
• Strong communication skills with fluency in English
• Proven track record in project delivery and management
• Experience in Internet, E-commerce, technology or travel industry experience is a plus
• Experience in Management Consulting is a plus
• Bachelor or equivalent degree required, MBA is a plus
• Team player with great collaboration skills
• Energetic and driven with Professional “get it done” attitude
• Creative and Innovative, adapts well to and is energized by change
• Working knowledge and fluency with SQL is a plus

Get to Know Our Team

The Data department oversees all of Agoda’s data-related requirements. Our ultimate goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and equip them with the knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up the challenge as part of the Data department, but also the reward.

The Opportunity

As a Principal Engineer in MLOps, you will lead the design, development, and implementation of machine learning operations across our platforms. You will collaborate with cross-functional teams in data platform, infrastructure & DevOps to ensure that machine learning workloads are easily & efficiently built and are seamlessly integrated into production environments, ensuring reliability, scalability, and reproducibility

In This Role, You’ll Get to

• Lead and mentor a team of engineers focused on MLOps practices.
• Work closely with data scientists & other ML practitioners to support the building & deployment of AI/ML models and ensure they meet production standards.
• Communicate with TPMs & other stakeholders on the vision, roadmaps and immediate scope.
• Foster a culture of continuous improvement and operational excellence within the team.

What You’ll Need to Succeed

• Overall experience of 10+ years in engineering roles
• Proven experience in an engineering role with a focus on MLOps / Data Engineering / ML Engineering
• Strong programming skills in languages such as Kotlin, Scala, Java and familiarity with Python & machine learning libraries (e.g., TensorFlow, PyTorch, Scikit-learn).
• Experience with MPP frameworks like Spark, Ray, Dask.
• Experience with Orchestration platforms such as KubeFlow & Airflow
• Experience with model life cycle management tools like MLFlow and Weights & Biases.
• Excellent problem-solving skills and a proactive approach to addressing issues.
• Strong communication skills, with the ability to explain complex technical details to stakeholders at all levels.
• Experience working in a large scale web company, with a multi-tenant data platform.
• Can perform deep research & take decisions on complex projects. Can easily toggle between running as a lone wolf and also works great as part of a pack
• Bachelor's degree in Computer Science, Engineering, or a related field.

It’s Great If You Have

• Master's or Ph.D. degree in a technical field
• Experience with Kubernetes for effective container orchestration and scaling, as well as pipeline orchestration platform such as Airflow or Kubeflow
• Deep understanding of CI/CD pipelines, automation tools, and practices relevant to Back End and and Front End development

Get to Know Our Team

In Agoda’s Back End Engineering department, we build the scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, FinTech and more. These mission-critical systems change frequently with dozens of releases per day, so we must employ state-of-the-art CI/CD and testing techniques in order to make sure everything works without any downtime. We also ensure that our systems are self-healing, responding gracefully to extreme loads or unexpected input. In order to accomplish this, we use state-of-the-art languages like Scala and Go, data technologies like Kafka and Spark, and agile development practices. Most importantly though, we hire great people from all around the world and empower them to be successful. Whether it’s building new projects like Flights and Packages or reimagining our existing business, you’ll make a big impact as part of the Back End Engineering team.

The Opportunity

You might call yourself “full stack” or “back end” or you might consider yourself an authority in a certain field, but you have a keen interest in how the different systems work together.

We’d love to hear from you if you are skilled in any of the technologies we work with (note – we are not looking for you to have them all). We are interested in speaking to persons of any level from individuals just starting their IT careers to experts in their field, although this particular position is better suitable to veteran engineers, with expertise in certain technologies, and especially those that had lead projects, initiatives and/or teams.

In This Role, You’ll Get to

• Think and own the full life cycle of our products, not just a single piece of code – from business requirements, technology selection, coding standards, agile development, unit and application testing, to CI/CD and proper monitoring
• Design, develop and maintain platforms across the back end area
• Improve scalability, stability, and efficiency of our existing systems
• Write great code and help others write great code
• Collaborate with other teams and departments

What You’ll Need to Succeed

• 7+ years’ experience under your belt developing performance-critical applications that run in a production environment using Scala, Java, C# or Kotlin
• Experience in leading projects, initiatives and/or teams, with full ownership of the systems involved
• Data platforms like SQL, Cassandra or Hadoop. You understand that different applications have different data requirements
• Good understanding of algorithms and data structures
• Strong coding ability
• You are passionate about the craft of software development and constantly work to improve your knowledge and skills
• Excellent verbal and written English communication skills

It’s Great If You Have

• Experience with Scrum/Agile development methodologies
• Experience building large-scale distributed products from scratch
• Core engineering infrastructure tools like Git for source control, Gitlab CI/CD for Continuous Integration docker and kubernetes for deployments
• Hands-on experience working with technology like queueing systems (Kafka, RabbitMQ, ActiveMQ, MSMQ), Spark, Hadoop, NoSQL (Cassandra, MongoDB, CouchBase), Play framework, Akka library

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team​

In Agoda’s Back-End Engineering department, we build scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, and more. We employ state-of-the-art CI/CD and testing techniques to ensure everything works without downtime. Our systems are self-healing, responding gracefully to extreme loads or unexpected input. We use modern languages like Kotlin and Scala, Data technologies Kafka, Spark, MLflow, Kubeflow, VastStorage, StarRocks and agile development practices. Most importantly, we hire great people from around the world and empower them to be successful.​

​

The Opportunity​

Agoda Platform team is looking for developers to work on mission-critical systems that serve millions of users daily. You will have the chance to work on innovative projects, using cutting-edge technologies, and make a significant impact on our business and the travel industry.​

​What You’ll Need to Succeed​

• 10+ years of experience developing performance-critical applications in a production environment using Scala, Java, Kotlin, C#, Go or relevant modern programming languages.​
• Strong RDBMS knowledge (SQL Server, Oracle, MySQL, or other).​
• Ability to direct significant company-wide projects and sets technical vision.​
• Good command of the English language.​
• Deeply involved in making architectural decisions, setting the standard and direction for the team.​
• Implement advanced CI/CD pipelines and robust testing strategies to ensure seamless integration, deployment, and high code quality.​
• Passion for software development and continuous improvement of your knowledge and skills.​

It’s Great if You Have​

• Knowledge in NoSQL, Queueing systems (Kafka, RabbitMQ, ActiveMQ, MSMQ), and Play framework.​

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know Our Team

In Agoda’s Back End Engineering department, we build the scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, FinTech and more. These mission-critical systems change frequently with dozens of releases per day, so we must employ state-of-the-art CI/CD and testing techniques in order to make sure everything works without any downtime. We also ensure that our systems are self-healing, responding gracefully to extreme loads or unexpected input. In order to accomplish this, we use state-of-the-art languages like Scala and Go, data technologies like Kafka and Spark, and agile development practices. Most importantly though, we hire great people from all around the world and empower them to be successful. Whether it’s building new projects like Flights and Packages or reimagining our existing business, you’ll make a big impact as part of the Back End Engineering team.

The Opportunity

You might call yourself “full stack” or “back end” or you might consider yourself an authority in a certain field, but you have a keen interest in how the different systems work together.

We’d love to hear from you if you are skilled in any of the technologies we work with (note – we are not looking for you to have them all). We are interested in speaking to persons of any level from individuals just starting their IT careers to experts in their field, although this particular position is better suitable to veteran engineers, with expertise in certain technologies, and especially those that had lead projects, initiatives and/or teams.

In This Role, You’ll Get to

• Think and own the full life cycle of our products, not just a single piece of code – from business requirements, technology selection, coding standards, agile development, unit and application testing, to CI/CD and proper monitoring
• Design, develop and maintain platforms across the back end area
• Improve scalability, stability, and efficiency of our existing systems
• Write great code and help others write great code
• Collaborate with other teams and departments

What You’ll Need to Succeed

• 5+ years’ experience under your belt developing performance-critical applications that run in a production environment using Scala, Java or C#.
• Experience in leading projects, initiatives and/or teams, with full ownership of the systems involved
• Data platforms like SQL, Cassandra or Hadoop. You understand that different applications have different data requirements
• Good understanding of algorithms and data structures
• Strong coding ability
• You are passionate about the craft of software development and constantly work to improve your knowledge and skills
• Excellent verbal and written English communication skills

It’s Great If You Have

• Experience with Scrum/Agile development methodologies
• Experience building large-scale distributed products
• Core engineering infrastructure tools like Git for source control, TeamCity for Continuous Integration and Puppet for deployment
• Hands-on experience working with technology like queueing systems (Kafka, RabbitMQ, ActiveMQ, MSMQ), Spark, Hadoop, NoSQL (Cassandra, MongoDB), Play framework, Akka library

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team​

In Agoda’s Back-End Engineering department, we build scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, and more. We employ state-of-the-art CI/CD and testing techniques to ensure everything works without downtime. Our systems are self-healing, responding gracefully to extreme loads or unexpected input. We use modern languages like Kotlin and Scala, Data technologies Kafka, Spark, MLflow, Kubeflow, VastStorage, StarRocks and agile development practices. Most importantly, we hire great people from around the world and empower them to be successful.​

​

The Opportunity​

Agoda Platform team is looking for developers to work on mission-critical systems that serve millions of users daily. You will have the chance to work on innovative projects, using cutting-edge technologies, and make a significant impact on our business and the travel industry.​

​

What You’ll Need to Succeed​

• 8+ years of experience developing performance-critical applications in a production environment using Scala, Java, Kotlin, C#, Go or relevant modern programming languages.​
• Strong RDBMS knowledge (SQL Server, Oracle, MySQL, or other).​
• Ability to direct significant company-wide projects and sets technical vision.​
• Good command of the English language.​
• Deeply involved in making architectural decisions, setting the standard and direction for the team.​
• Implement advanced CI/CD pipelines and robust testing strategies to ensure seamless integration, deployment, and high code quality.​
• Passion for software development and continuous improvement of your knowledge and skills.​

It’s Great if You Have​

• Knowledge in NoSQL, Queueing systems (Kafka, RabbitMQ, ActiveMQ, MSMQ), and Play framework.​

The Opportunity:

As a Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth. A key responsibility in developing our business is the ability to identify and acquire new sources of supply and product offerings within an assigned territory while maintaining existing relationships.

In this Role, you’ll get to:

· Develop long lasting relationships with key supply partners to enable Agoda’s growth in the region

· Maintain regular and meaningful engagement with Agoda’s key supply partners

· Analyze large datasets to propose tailor-made solutions to Agoda’s supply partners

· Leverage analytical and problem-solving skills to identify new opportunities to grow Agoda’s business

· Train and inform clients of both new and existing technologies, tools, and models

· Prepare materials to aid in growing our business during partner meetings

· Respond to partners requests in a timely and effective manner

· Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda’s competitiveness

· Leverage product offerings to match market demands to maximize our ability to convert passive customers into active ones

· Deliver on country KPIs, growth targets and country strategic initiatives

· Support the Area Manager in preparing country reporting for senior stakeholders

What you’ll Need to Succeed:

· Bachelor’s degree

· Minimum 3 – 5 years of experience in business development and/or account management

· Strong interpersonal skills & ability to influence both external / internal stakeholders

· Experience in internet/e-commerce preferred

· Strong analytical and problem-solving skills

· Team player with a professional “get it done” attitude and work ethic

· Proven success in acquiring, building & maintaining long term customer relationships

· Adapts well to change and able to work in a fast-paced environment.

· Ability to create new, innovative ideas

· Strong Proficiency in English

It’s Great if you have:

· MBA or Master’s degree

· Experience in Travel industry

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team:

Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.

The Opportunity:

If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our Singapore office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees.

In this Role, you’ll get to:

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Professionally handle high volume of inquiries from clients and customers.
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

What you’ll Need to Succeed:

• Good command of written and spoken English to handle English speaking customers.
• Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
• Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
• Analytical thinking and high problem-solving skills.
• Stress tolerance and able to work under pressured environment.
• Able to work on rotational shifts between 8am to 10pm SIN time including Public holidays.

It’s Great if you have:

• Min. 1 year experience in Contact Centre environment handling inbound calls, emails and live chats.

In return, Agoda will:

• Competitive salary
• Young and dynamic multinational team
• Possibility to travel
• Career opportunity regarding lateral moves within CEG teams and global locations as well as other departments within the company
• Continuous learning & development through corporate training programs
• Modern working environment

Application link: https://grnh.se/a46231691us

Get to Know Our Team

In Agoda’s Back End Engineering department, we build the scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, FinTech and more. These mission-critical systems change frequently with dozens of releases per day, so we must employ state-of-the-art CI/CD and testing techniques in order to make sure everything works without any downtime. We also ensure that our systems are self-healing, responding gracefully to extreme loads or unexpected input. In order to accomplish this, we use state-of-the-art languages like Scala and Go, data technologies like Kafka and Spark, and agile development practices. Most importantly though, we hire great people from all around the world and empower them to be successful. Whether it’s building new projects like Flights and Packages or reimagining our existing business, you’ll make a big impact as part of the Back End Engineering team.

The Opportunity

You might call yourself “full stack” or “back end” or you might consider yourself an authority in a certain field, but you have a keen interest in how the different systems work together.

We’d love to hear from you if you are skilled in any of the technologies we work with (note – we are not looking for you to have them all). We are interested in speaking to persons of any level from individuals just starting their IT careers to experts in their field, although this particular position is better suitable to veteran engineers, with expertise in certain technologies, and especially those that had lead projects, initiatives and/or teams.

In This Role, You’ll Get to

• Think and own the full life cycle of our products, not just a single piece of code – from business requirements, technology selection, coding standards, agile development, unit and application testing, to CI/CD and proper monitoring
• Design, develop and maintain platforms across the back end area
• Improve scalability, stability, and efficiency of our existing systems
• Write great code and help others write great code
• Collaborate with other teams and departments

What You’ll Need to Succeed

• 7+ years’ experience under your belt developing performance-critical applications that run in a production environment using Scala, Java, C# or Kotlin
• Experience in leading projects, initiatives and/or teams, with full ownership of the systems involved
• Data platforms like SQL, Cassandra or Hadoop. You understand that different applications have different data requirements
• Good understanding of algorithms and data structures
• Strong coding ability
• You are passionate about the craft of software development and constantly work to improve your knowledge and skills
• Excellent verbal and written English communication skills

It’s Great If You Have

• Experience with Scrum/Agile development methodologies
• Experience building large-scale distributed products from scratch
• Core engineering infrastructure tools like Git for source control, Gitlab CI/CD for Continuous Integration docker and kubernetes for deployments
• Hands-on experience working with technology like queueing systems (Kafka, RabbitMQ, ActiveMQ, MSMQ), Spark, Hadoop, NoSQL (Cassandra, MongoDB, CouchBase), Play framework, Akka library

Responsibilities:

You will work in the Data Analytics team to deliver significant and action-oriented analyses and recommendations to your stakeholders, to help drive decision-making with insights from customer data analysis.

Your work will be project-oriented, since you will get the opportunity to own analytical projects, starting from understanding stakeholder needs and problem definition, to the analysis and interpretation of results as well as communicating the findings to the Operational teams or other groups in Agoda (Marketing, Product, Partners Services). Typical analysis projects can be:

• Predictive modeling, e. g. of customer wait times or future call demand
• Segmentation of customers based on differing usage patterns of our customer service
• Design and implementation of new dashboards for business users

Responsibilities are:

• Work with stakeholders to understand their business needs and identify opportunities for analysis insight to inform their decision-making
• Understand and report to your team and senior management on business performance
• Ensure delivery of regular reports on time and without error
• Self-manage delivery of analytical projects
  • Defining the business problem
  • Determining the analytical approach
  • Efficiently extract relevant data
  • Appropriately use statistical and data analysis techniques
  • Sharing your findings using impactful data visualizations and efficient communication
  • Balance multiple priorities, updating stakeholders on progress and expected delivery
• Encourage and train department members in best practice use of Agoda data, analysis techniques and interpretation

Qualifications and Experience

• Bachelor’s degree in computer sciences, engineering, mathematics, statistics, data science or a related degree program with outstanding academic results
• 4+ years of relevant experience, preferably working with large datasets and experimentation
• SQL proficiency required: can extract data from large databases using SQL to develop data queries
• Excellent problem-solving skills including the ability to analyze and resolve complex problems
• Expert Excel user: able to understand and build complex spreadsheets
• Strong business sense
• Excellent communication and comprehension skills: confident communicating with people of differing levels of seniority, analytical understanding and from a wide variety of backgrounds
• Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines
• Fluent in English both spoken and written – additional languages are a plus

Attitude

• Curious, proactive, practical and solution-oriented with “Get it done!” attitude
• Data savvy and love crunching numbers: love the idea of working in an international and multicultural company, analyzing billions of actions from millions of travelers choosing from thousands of hotels
• Interested in telling an impactful story with analysis and smart data visualization, not just number crunch
• Able and willing to share your opinion and propose ideas to improve operations based on data and have an impact on the customer experience
• Able to work in a highly multi-cultural team
• Attentive to detail and committed to data integrity
• Aware of the importance of discretion, confidentiality, and ethical behavior

Good to have (but not required)

• Experience in management consulting
• Expert in one data analysis package, such as R or Python
• Experience with dashboarding / visualization software like Tableau

Get to Know our Team:

Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda and other Booking Holdings brands’ partners and promote our top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage both Agoda and Booking Holdings’ unique travel product portfolio and tech solutions to bring our partners the adavantages they seek. Utilising our strong brand and resources, we build new channels to increase the visibility of Agoda and the other group companies, introducing more travelers to our great products and services and delivering significant revenues to the overall business.

The Opportunity:

Agoda is looking for an experienced sales professional with commercial acumen to drive our Agoda Media Solutions team on a global scale. Agoda Media Solutions (AMS) helps to bridge the marketing needs of partners to target active travelers on and off Agoda channels. As an Associate Manager/Manager, Business Development – Agoda Media Solutions, your main role is to drive our Agoda Media Solutions team on a global scale to deliver on KPIs and goals for the company. You will work closely with the local BD teams around the world and guide them in their pipeline development, pitches, commercial projects and optimization for the business. It is also essential for you to understand data and are able to identify gaps and opportunities to help the teams around the world optimize their performance. This role will enable you to understand the detailed commercial partnerships we have with our property partners with an end to end overview of performance. You will also be expected to work closely and collaboratively with multiple stakeholders within the company to help grow the business. A successful candidate will bring strong business development experience with solid analytical skills and a proven track record of successful implementation of go-to-market strategies.

In this Role, you’ll get to:

Business Development & Partner Management

• Drive business development efforts by prospecting and identifying new business opportunities from end to end
• Take ownership of the full sales cycle, from initial outreach to contract negotiation and closing
• Explore and provide feedback to stimulate additional buy-ins from partners in participating in Partner Advertising Programs
• Evaluate the effectiveness of Partner Advertising Programs for participating partners
• Responsible for managing the program through internal tools to maintain a healthy portfolio and pipeline
• Identify and recommend future opportunities to enhance program performance in the market in line with company strategy
• Collaborate with the central project team to develop new initiatives within the programs
• Work with account managers to develop and maintain strong relationships with key decision-makers within accommodation partners
• Assist in clarifying points in program contracts and ensure full compliance with Partner Program policy

Business Analysis & Target Management

• Train local teams on new projects, processes, and workflows
• Provide a central project team with regular updates and portfolio analysis
• Prepare presentations or reports describing progress toward the program goals
• Join and conduct weekly meetings where updates are shared with the rest of the market management team
• Conduct daily monitoring activities to maximize our program business potential

What you'll Need to Succeed:

• Fluency in English (verbal & written)
• Strong numerical & analytical skills and attention to detail
• Ability to create easy to understand data visualization
• Excellent understanding of fintech ability to accelerate business through fintech strategy
• Minimum 2 years of experience in the Digital Media, Advertising ecosystem (agency, publisher)
• Strong experience in Business to Business negotiations and sales pipeline management.
• Strong partner management skills – past success in influencing both internal & external stakeholders
• Ability to successfully communicate proposals to potential partners
• Excellent commercial judgment
• Ability to anticipate & proactively manage potential partners’ requests
• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
• Willingness for extensive travel up to 50% minimum

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know Our Team

The Data department oversees all of Agoda’s data-related requirements. Our ultimate goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and equip them with the knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up the challenge as part of the Data department, but also the reward.

The Opportunity

We are looking for ambitious and agile data scientists that would like to seize the opportunity to work on some of the most challenging productive machine learning and big data platforms worldwide, processing some 600B events every day and making some 5B predictions.

As part of the Data Science and Machine Learning (AI/ML) team you will be exposed to real-world challenges such as: dynamic pricing, predicting customer intents in real time, ranking search results to maximize lifetime value, classifying and deep learning content and personalization signals from unstructured data such as images and text, making personalized recommendations, innovating algorithm-supported promotions and products for supply partners, discovering insights from big data, and innovating the user experience. To tackle these challenges, you will have the opportunity to work on one of the world's largest ML infrastructure employing dozens of GPUs working in parallel, 30K+ CPU cores and 150TB of memory.

In This Role, You’ll Get to

• Design, code, experiment and implement models and algorithms to maximize customer experience, supply side value, business outcomes, and infrastructure readiness.
• Mine a big data of hundreds of millions of customers and more than 600M daily user generated events, supplier and pricing data, and discover actionable insights to drive improvements and innovation.
• Work with developers and a variety of business owners to deliver daily results with the best quality.
• Research discover and harness new ideas that can make a difference

What You’ll Need to Succeed

• 4+ years hands-on data science experience.
• Excellent understanding of AI/ML/DL and Statistics, as well as coding proficiency using related open-source libraries and frameworks.
• Significant proficiency in SQL and languages like Python, PySpark and/or Scala.
• Can lead, work independently as well as play a key role in a team.
• Good communication and interpersonal skills for working in a multicultural work environment.

It’s Great if You Have

• PhD or MSc in Computer Science / Operations Research / Statistics or other quantitative fields
• Experience in NLP, image processing and/or recommendation systems
• Hands on experience in data engineering, working with big data framework like Spark/Hadoop
• Experience in data science for e-commerce and/or OTA

About Agoda

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.

Get To Know Our Team

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and talent development practices. .Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.

The Opportunity

We are currently seeking to hire a Manager, Talent Business Partners. This role is based in our Singapore office as part of the Agoda Talent Business Partners team. We are a team of professionals who provide systems and data-driven insights to measure, refine, and scale capability development from the individual employee to organizational level, without taking ownership away from employees and their managers.

This role has a global reach. The objective of this role is understanding and addressing complex organizational challenges with a view to expanding and refining organizational capability at Agoda while ensuring that managerial and people processes support our business objectives. This role allows for unbridled curiosity towards the functioning of the organization and how we can continuously improve.

We think about developing capability in broad terms beyond traditional learning and performance management, considering how we define roles and organizational structures, career progression, tools and systems that impact employee experience, sentiment, and more. We consider all factors that impact employee and team capability and performance and work collaboratively to develop successful solutions. You will partner with senior managers and subject matter experts for program design, development, and implementation. You will report progress and insights to our most senior management.

In This Role, You'll Get To

• Work closely with senior stakeholders and colleagues on developing their teams to achieve ambitious business strategies, e.g., new ways to engage with partners, product innovation models, building culture and organization structure, and the necessary work to maintain high standards of performance and high employee engagement
• Use data to inform strategy, track and measure impact of programs tied to business output
• Provide pro-active analysis of data to identify patterns and provide actionable recommendations
• Present analysis and insights to senior leadership on relevant talent strategies
• Patterns of employee behavior such as attrition, promotion, performance management outcomes,
• Employee sentiment surveys
• Demographic patterns
• Employ innovative methods to scale capability , that go beyond traditional learning, including role and organizational design, process and tools improvement, various learning modalities, etc.
• Be a trusted advisor to leadership and play a critical role in enhancing their effectiveness through assessment, feedback and coaching
• ​ Promote People compliance and operations to minimize regulatory violations and prevent rework

For more information on how we work within the organization, see this article: https://www.mckinsey.com/business-functions/organization/our-insights/toward-a-new-hr-philosophy .

What You'll Need to Succeed

• 8+ years of experience in strategic or management consulting and/or relevant experience in Talent Management and People operations at a multi-national organization
• Undergraduate degree from a top university expected; advanced degrees welcome
• Acute business acumen and understanding of how organizational structures and dynamics relate to execution
• Facilitating and coaching with an ability to clearly articulate messages to a variety of audiences
• Ability to bring business perspectives and facilitate outcomes is critical, and will be magnified with rich experience in HR, particularly in organizational design, onboarding, compensation, business consulting, and data analysis
• Excellent judgement, self-motivated, curious, and trustworthy
• Strong problem-solving and ability to work with data to identify patterns and generate actionable insights
• Excellent communication skills and experience in meeting and presenting to senior executives
• Ownership mindset and ability to meet tight deadlines with a logical, methodical approach to prioritizing tasks and responsibilities.
• Utmost discretion, confidentiality, and professional ethics
• Ability to thrive in a multicultural environment
• Ability to effectively handle ambiguity and adapt in a constantly changing business environment
• Display of humility, flexibility, excellent interpersonal skills, and the ability to lead critical conversations is paramount.
• Flexibility and a sense of humor are a must

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team:

Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.

The Opportunity:

If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our Singapore office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees.

In this Role, you’ll get to:

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Professionally handle high volume of inquiries from clients and customers.
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

What you’ll Need to Succeed:

• Good command of written and spoken English to handle English speaking customers.
• Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
• Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
• Analytical thinking and high problem-solving skills.
• Stress tolerance and able to work under pressured environment.
• Able to work on rotational shifts between 7am to 7pm including Public holidays.

It’s Great if you have:

• Min. 1 year experience in Contact Centre environment handling inbound calls, emails and live chats.
• Fresh graduates who are passionate in customer service are also welcomed to apply.

In return, Agoda will:

• Competitive salary
• Young and dynamic multinational team
• Possibility to travel
• Career opportunity regarding lateral moves within CEG teams and global locations as well as other departments within the company
• Continuous learning & development through corporate training programs
• Modern working environment