Responsibilities:
• Attending to customer queries and concerns in a timely manner and professionalism
• Handling Customer Complaint
• Site Visit and meet the clients as needed
• Training and guide the client on how to use our system
• Data entry and card programming
• Process new registration and manage existing records
• Handle calls and register to system accordingly
• Prepare monthly service report and other reports
• Check daily report for enhancement
• Assist user to sign up and basic troubleshooting
• Record and keep track customer feedback and daily reporting.
• Manpower scheduling and check daily attendance
• Recruitment function including posting of recruitment advertisement, sourcing candidates via various platforms, interview, and offer managements
• Update leave application in system
• Coordinate social and recreational activities to promote the team work of the company
• Exercise initiative, discretion and courtesy, as far and as often as possible to inform, update, clarify, explain, solve/resolve issues and collect feedback from existing and potential customers.
• Other duties as assigned from time to time
Requirement:
- Bachelor’s degree in administration/HR/Mechanical Engineer or equivalent.
- Must have experience in both customer service and deployment of manpower.
- Must have working experience at call centre and property/facility management
- Working experience in provision of IT solutions relating to security system will be an advantage.
- Able to do presentation in front of large group of audience.
- Command of MS Office programs and Engineering software (Word, Excel, PowerPoint, Project, AutoCAD)
- Fluent in English
- Willing to work 12-hour shift and 6 days a week.
