Total 2 sales representative job vacancies in Singapore

Job Objectives

Responsible for the deployment and in service phase of Skywise Core and Skywise Premium Services. Support the Sales campaigns by performing demo and identifying the relevant use cases of our operators. Support marketing activities to other Airbus departments or other Entities to present Skywise Core and to explain how data collected are being used.

Job Responsibilities

• Accountability for the Service Delivery to the Customer: delivery, communication, monitoring and reporting
• Accountability of the quality of the data shared by the Customer to Airbus at the end of Skywise Core on-boarding
• Accountability for the In Service phase of the Service to the Customer: meetings, follow-up, quarterly reviews, actions plans
• Accountability for application of processes necessary to fulfill the Service
• Responsibility for strengthening the relationships with all Service’s stakeholders
• Accountability for the identification of new opportunities of Services (Premium, Digital Solutions, …)
• Responsibility of supporting the Airbus Regional workforce (FSRs, CSDs, Programs, …) on Skywise information and strategy
• Coordinate and Support Sales activities with internal stakeholders (CSD, Central, and Region Sales, and SD teams) during contract signature phase
• Identify new opportunities of Premium or Digital Services and communicate accordingly
• Prepare the deployment of Skywise Core on-boarding (Data & Workflow scoping phase, Prerequisites, data mapping preparation, …)
• Organize and follow the Skywise Core on-boarding
• Validate the quality of data shared by the Airline
• Support the transition to In-Service phase, with knowledge transfer to the Support team
• Support the delivery & follow-up of the Premium Services
• Ensure that deliverables are in line with the contractual terms (cost, time, quality).
• Ensure the correct support procedures are applied and propose improvements
• Contribute to contract reviews, based on consistent and factual KPIs, evaluate and improve suppliers’ performance in terms of time, cost and quality.
• Represent and relay the customer experience within Customer Services and Commercial teams
• Set up and maintain the necessary means in order to provide the best level of service for the customers
• Ensure a good and close relationship with Customers
• Organize and manage Customer events such as workshops, support seminars as appropriate
• Deliver training sessions (only for volunteers, subject to preparation)
• Analyze customer feedbacks, consolidating the performance indicators and managing the continuous improvement program to reach targeted SLA’s
• Monitor performance and advising any necessary changes
• Providing accurate and timely reports on customers issues, concerns, needs and requests towards Airbus products and services
• Developing / Proposing improvements on support procedures, operating modes and team organization
• Proposing improvements on Airbus’ products and services
• Contributing to the right calculation of the KPI related to the support activity
• Contributing to the knowledge and best practices of the group
• Maintaining and improving his knowledge, skills and competencies

Job Requirements

• Knowledge on airline operations and has support and training experience
• Good communication skills and presentation skills
• Excellent people management skills to collaborate with colleagues and cross-functional teams
• A self-starter with an ability to excel in a dynamic, ever-changing environment
• Data analysis concepts would be a plua
• IT skills and knowledge of digital platform as a service as a plus
• English fluent written and spoken
• Ability to travel up to 30% - 40% of the time

Job Objectives

• Within the framework of the Customer Services policy, the jobholder represents Airbus on site at the airline facility or in a HUB. He/She provides remotely or on-site technical assistance, having contact with Engineering, Maintenance, Flight Operations, Training and Spares, ensuring communication between the airline and Airbus, in order to satisfy the Airbus Customer Services obligations towards the airline and support future sales.
• If the job holder is the only representative in the airline or station, then he will manage the station.
• Activities can be performed in either a permanent station environment, within an EIS team or a multi AIB station. In certain circumstances the SFSR may be nominated as a CSC (Customer Support Contact) in case of no CSD being allocated and as agreed with SCY FSD.

Job Responsibilities

• If the jobholder is not alone in Station, he/she will support the FSM in daily activities, ensure proper reporting to Airbus via FSM. If the jobholder is alone in the station, on top of daily activities, he/she is to ensure proper direct reporting to Airbus.
• Provide technical advice and transfer know-how to Line Maintenance department at Entry In to Service of a new A/C type within a customer. This may involve matching working hours to Flight schedule for a limited period of time (weeks or months according to the A/C maturity).
• Interface and communicate with all departments at Airbus and the airline taking into account the changing organizations.
• Solve aircraft technical problems whilst under high pressure from the airline during aircraft on ground (AOG) situations to mitigate airline involves financial exposure.
• Demonstrate reactivity in front of Customer queries including timely facilitation of tech request.
• Influence airlines to embody OEB (in particular RED OEB) in order to enhance fleet safety.
• Be able to provide assistance on a wide variety of issues, not limited to technical.
• Provide swift and pragmatic solutions to technical related matters on the aircraft in order to limit issues becoming emotionally charged
• Be proactive in supporting the airline technical operation, including Flight Operations, Training and Spares.
• Act as communication and cultural facilitator within the Airbus FS team
• Maintain a business relationship with the airline and the home base.
• Adapt to specific airlines, cultural and climatic environments

Secondary Responsibilities

• In conjunction with the SSD for Chargeable Support (Customer Service Agreements and Purchase Agreements), coordination of sold services follow-up via Upgrade Programme Managers, FHS Customer Programme Directors, Training Key Account Managers, NavBlue Product Managers, Digital Product Managers and Satair Sales Support Directors etc.
• Provide first line issue resolution and de-escalation
• Manage Support and Service Escalations & Claims
• Consolidate and Coordinate an Airline Visit Schedule
• Coordinate and Administer ERM (SMM) / FRM (TRM) Events
• Support regional SEE technical forums

Job Requirements

• Hold professional qualifications in aerospace engineering
• Have at least eight-years’ experience in the aviation industry
• Have at least-five year’s hands-on experience in working in an MRO/OEM/Airline
• Possess knowledge and awareness of contracting principles
• Have a strong level of aviation safety awareness
• Having a class 3 driving license will be an advantage
• Will need to have B1/B2 on A350, A380, A330Neo
• Have demonstrated high-level written and oral communication skills
• Possess strong negotiation skills
• Be able to develop a business strategy supported by a robust business plan or other strategic imperatives
• Have demonstrated ability to work in multi-functional teams
• Be able to work autonomously and take initiative
• Possess an excellent track record of customer interfacing experience