Job Description: Sales Manager
At AIRSTYLE, we are dedicated to providing top-tier customer service for all your repair needs. We specialize in delivering high-quality services, including normal aircon servicing, chemical washes, and aircon gas top-ups. Our approach prioritizes thorough consultations to help customers make informed decisions about their home or business air conditioning systems. We not only address immediate repair needs but also aim to prevent future issues with proactive solutions.
Position: Sales Manager
We are seeking a Sales Manager who will play a key role in ensuring seamless communication with potential and existing clients, scheduling services, and managing customer inquiries.
Key Responsibilities:
- Manage inbound customer calls and inquiries regarding our services.
- Provide detailed explanations of our services, including normal servicing, aircon chemical washes, and gas top-ups.
- Coordinate and plan service schedules for confirmed client bookings and ensure the schedule is sent weekly to the manager.
- Handle and respond to email inquiries professionally and promptly.
- Monitor and manage inquiries received through Carousell, ensuring timely follow-up and client engagement.
- Identify potential leads from customer interactions and convert them into confirmed service bookings.
- Maintain strong client relationships by addressing their needs and following up on post-service satisfaction.
- Prepare and submit a weekly schedule of confirmed service bookings.
- Provide regular updates on sales performance and inquiry responses.
Qualifications:
- Strong communication skills, both written and verbal.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize effectively.
- Previous experience in sales or customer service roles is a plus.
- Familiarity with using platforms such as Carousell and email for business inquiries.
