Total 2 support analyst job vacancies in d02 anson tanjong pagar

Our banking client is currently seeking a business analyst to join a new project focused on developing a trading execution platform spanning all asset classes. This position is an individual contributor role and requires direct domain expertise in trading technologies to effectively communicate and collaborate with front office stakeholders.

Position Overview:We are seeking a highly skilled Business Analyst to join our team and act as a liaison between business stakeholders and technology teams for our investment execution platform. The ideal candidate will possess a deep understanding of both business processes and technological capabilities, enabling them to effectively translate business requirements into technical solutions. This role offers an exciting opportunity to contribute to the development and enhancement of our investment execution platform while collaborating closely with cross-functional teams.

Key Responsibilities:

• Collaborate with business stakeholders to understand their needs, goals, and challenges related to the investment execution platform.
• Analyze and document business requirements, processes, and workflows, ensuring alignment with strategic objectives and regulatory requirements.
• Work closely with technology teams to translate business requirements into technical specifications and user stories.
• Conduct thorough analysis and impact assessments to identify potential risks, dependencies, and opportunities for optimization.
• Facilitate communication and collaboration between business stakeholders, development teams, and other relevant stakeholders throughout the project lifecycle.
• Act as a subject matter expert for the investment execution platform, providing guidance and support to stakeholders as needed.
• Conduct user acceptance testing (UAT) and ensure that delivered solutions meet business requirements and quality standards.
• Provide ongoing support and maintenance for existing features and functionalities, troubleshooting issues and implementing enhancements as necessary.
• Stay current on industry trends, best practices, and emerging technologies related to investment management and execution platforms.

Qualifications:

• Bachelor's degree in Business Administration, Finance, Computer Science, or a related field. Advanced degree or professional certifications (e.g., CBAP, PMP) preferred.
• Proven experience as a Business Analyst or similar role in the financial services industry, with a focus on investment management or execution platforms.
• Strong understanding of investment products, trading workflows, and regulatory requirements (e.g., MiFID II, Dodd-Frank).
• Excellent analytical, problem-solving, and communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
• Experience working in an Agile development environment and familiarity with Agile methodologies (e.g., Scrum, Kanban).
• Proficiency in business analysis tools and techniques, such as process modeling, data analysis, and requirements elicitation.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities with a high degree of autonomy and attention to detail.
• Strong interpersonal skills and the ability to build and maintain positive relationships with diverse stakeholders at all levels of the organization.

A financial institution is now expanding and now looking for an all rounded desktop support, in collaboration with Infrastructure Engineering and Global Service Desk teams, you'll play a key role in maintaining the smooth operation of the infrastructure, providing face-to-face technical support to employees and the global hybrid workforce.

Responsibilities:

• Provide Tier 1/ Tier 2 workstation and systems operational support globally.
• Manage day-to-day administration, maintenance, and patch management of systems.
• Responsible to deliver the IT infrastructure projects
• Set up and/or move PCs and laptops, maintain, and deploy current images (SCCM/Intune).
• Perform system recovery of deleted files, software installations, and respond to user questions and requests for assistance.
• Setup and test IP-based video conference sessions and audio call setups.
• Coordinate with external parties to facilitate video call sessions, serving as a senior escalation point for numerous technologies
• Take ownership of escalated support tickets, managing them from initiation to resolution.
• Proficiency in VMware (Vsphere, ESXi) and Windows Server Administration, including monitoring and performance tuning.
• Ability to multitask and self-manage efficiently.
• Experience in maintaining DNS and DHCP.
• Effective communication skills, both orally and in writing.
• Strong organizational and time management skills.
• Comprehensive understanding of the importance of security in both personal work and organizational operations.
• Self-motivated and detail-oriented, with a quick and efficient ability to learn new processes.
• Regular collaboration with team members, users, and vendors.
• Ability to lift and move various computer hardware.

Requirement:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Experience with Citrix XenApp and XenDesktop administration
• Proven experience in a similar technical support role, preferably in a global corporate environment.
• Industry certifications (CompTIA A+, MCP, VCP) are advantageous.
• In-depth knowledge and hands-on experience with VMware and Windows Server Administration.
• Proficiency in troubleshooting Windows, Office 365, SCCM & Microsoft Intune, Cisco video conferencing, and core business applications.
• Strong verbal and written communication skills.
• Exceptional organizational and time management skills; ability to multitask and self-manage efficiently.
• Comprehensive understanding of the importance of security in personal work and organizational operations.
• Self-motivated with a keen attention to detail; quick and efficient learner of new processes.
• Proven ability to collaborate effectively with team members, users, and vendors; flexibility to work with a global hybrid workforce.
• Ability to lift and move various computer hardware; willingness to provide after-hours support as required.