Total 3 Manager health consultant job vacancies in Singapore

The Clinic Manager (Executive / Senior Executive / Assistant Manager) will be responsible for overseeing the operations of assigned clinic(s), managing resources and providing leadership to ensure an efficient, personalized service in a pleasant and comfortable environment.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

MANAGEMENT OF EFFICIENCY

1. Overall responsible in ensuring a smooth operation with focus on clinic profit & loss (P & L), deployment, availability of care, customer service and efficiency

2. Support coordination of ambulatory care for ancillary services e.g. Cardiovascular Centre, Diagnostic Radiology. Streamline work processes, maintain operational and service standards in clinics, working closely with Nurse Clinicians, Doctors and other departments

3. Accountable for key performance indicators and management reports in alignment with the hospital’s strategic plans

4. Ensure that clinic assets are in optimal working condition; through planned review cycles and collaboration with users, BME and FM teams. Ensure systems used in clinics are in optimal working condition; through review of system enhancement and troubleshooting of system issues

5. Oversee patient feedback and frontline personnel as assigned

TEAMWORK, KAIZEN AND PRODUCTIVITY

6. Drive system level improvement of services with regular reviews with stakeholders

7. Collaborate with A&E, Inpatient, Peri-ops and support departments to ensure safe and seamless patient and information flows. Design initiatives and improve patient-centric work processes

FINANCIAL VIABILITY

8. Ensure accurate billing of services in clinics

9. Ensure charges are reviewed according to price changes and market adjustments

10. Facilitate review of budget-related matters with Service Operations

(B) GENERAL

11. Assist the Clinical and Operations HODs in the review, implementation and enforcement of Business Continuity Plan (BCP) and Data Protection measures (PDPA)

12. Participate in risks review initiatives (Enterprise Risk Management, Hazard Identification, Patient Safety Walkabout) with stakeholders and execute measures to mitigate risks

13. Align department’s goals with the business goals of the hospital

14. Plan and review staff development and training

15. Support all corporate activities, as well as motivate and encourage staff participation in community projects

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

• Basic Degree

• 1-3 years in service industry. Knowledge of hospital operations would be an advantage

• Experience in a supervisory role would be preferred

• Good communication and interpersonal skills

• Possess positive attitude, initiative and keenness to learn

• Possess strong analytical, good interpersonal and communication skill

(B) SPECIALISED TRAINING

• Knowledge of computer software

• Knowledge of statistic

ABNORMAL PHYSICAL WORKING CONDITION

• Be able to respond to emergency recall depending on exigencies of services

As Assistant Manager (Data Analytics), Planning & Performance Insights, Corporate Development (CD), you will assist the Director, Deputy Director, Assistant Directors, and Senior Manager (Data Analytics) of Corporate Development to harness, prepare and analyze external and internal quantitative and qualitative data/information to enable:

a. Corporate and work planning

b. Management decision making and performance management

c. Operational decision support and continuous improvement

d. Departmental data and analytic needs

This role will be focusing on using data and dashboards for systemic care transformation performance monitoring and reporting e.g. MOH health utilization statistics, YH Corporate Key Performance Indicators (KPIs)/Key Results Area (KRA) indicators, Balance Score Card (BSC), value-based care outcomes at all levels. Key responsibilities of this position include but is not limited to:

1. Dashboard creation, updating and maintenance:

a. Develop and maintain interactive dashboards that visually represent key metrics and performance indicators.

b. Ensure dashboards are regularly updated to reflect the latest data and insights relevant to various departments and stakeholders within YH.

2. Stakeholder training and management:

a. Conduct comprehensive training sessions for stakeholders to enhance their understanding and effective use of dashboards for tracking indicators.

b. Provide ongoing support and address any queries related to dashboard functionalities and data interpretation.

3. Creation of specialized management insights reports:

a. Prepare and present specialized management insights reports to inform strategic decision-making processes.

b. Analyze data trends and provide actionable recommendations to enhance departmental and organizational performance.

4. Data processing and data quality management:

a. Oversee data processing and management to ensure high quality and accuracy.

b. Develop and implement data quality policies and procedures to maintain data integrity, facilitating informed decision-making.

c. Collaborate with IT and data teams to streamline data processing workflows and enhance overall data management practices.

5. Management of indicator or target definitions database:

a. Manage and maintain a comprehensive database of indicator definitions and targets, ensuring accuracy and consistency to support effective performance measurement and reporting.

Others

6. You will be accountable for results in any other work deemed relevant by D/CD, DD/CD, AD/CD, SM/CD.

The Innovation & Improvement (I&I) Office plays a strategic role in positioning Khoo Teck Puat Hospital and Yishun Health (KTPH & YH) for future success. I&I is dedicated to driving organisational changes that enhance the hospital’s ability to achieve its strategic objectives efficiently and effectively. I&I focuses on achieving superior outcomes in process, service and quality improvement through:

• Facilitating Improvement Initiatives: Collaborating with internal stakeholders to initiate and drive improvement projects, supported by meaningful data and analytics.
• Building Capabilities: Enhancing improvement skills and capabilities across the hospital.
• Fostering Innovation: Cultivating an innovation culture within the hospital.

The Assistant Manager / Manager / Senior Manager role focuses on the detailed planning and facilitating the implementation of improvement initiatives aimed at enhancing organisational performance and efficiency. The individual collaborates across departments to identify areas for improvement, develop strategic plans, and execute solutions that drive operational excellence.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

1. Analyse Processes: Conduct in-depth analysis of existing processes to identify inefficiencies and areas for enhancement.
2. Continuous Improvement: Execute, coordinate and set up improvement framework and processes to provide the analysis to facilitate multi-faceted decision making for strategic, operational and clinical information needs with hospital key stakeholders.
3. Strategic Projects: Participate as a facilitator in key improvement projects to address the problem statement/operational challenges and deliver measurable improvements.
4. KPI Monitoring: Work closely with cross-functional teams to identify and establish metrics and KPIs to monitor the effectiveness of improvement initiatives and make data-driven decisions.
5. Change Management and Culture Building: Foster good working relationships with internal colleagues and assist the operational and clinical champions in their improvement projects. Act as the catalyst to influence stakeholders’ ownership and motivation towards continuous improvement.

(B) GENERAL

1. Support NHG Initiatives: Assist in new or revised NHG initiatives, programs, and events at the cluster level.
2. Corporate Event Support: Assist in the planning and support of corporate events as necessary.